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Help paying your bills

Fuel poverty

A household is said to be in fuel poverty if its required fuel costs are above the national average or if the household is left below the official poverty line after paying for fuel.

There are grants and schemes available to help you cover the costs of your fuel bills.

The energy regulator OFGEM provides information on what to do if you cannot afford your energy bills, visit the OFGEM website to find out more. 

Help for Households

See what Government support is available to help with the cost of living and find out how to save money with energy saving tips.

Water debt

More information on how you can manage your water debt can be found on National Debt Line.  

For customers who are supplied by Wessex Water Help paying your bill | Wessex Water. 

Where Bristol Water is your supplier Struggling To Pay (bristolwater.co.uk). 

Food and furniture

If you are struggling with the cost of food, our customer support team can advise on food bank assistance.

You can also find community fridges in Frome and Trowbridge.

For furniture or items for your home, contact:

Social tariffs for broadband

The broadband market offers customers a wide range of choices, with different deals available to suit different needs

For more information visit Ofcom.

Winter fuel allowances

Warm Home Discount Scheme

This is funded by the government but run by your own energy provider. It is available to customers who get the 'Guarantee Credit element of Pension Credit' or are on a low income and meet their energy suppliers criteria for the scheme.

The scheme can provide up to a £140 one-off reduction on electricity bills.

Visit Warm Home Discount Scheme (gov.uk) to find out more.

Cold Weather Payment

Additional payment can be accessed if temperatures fall below a certain level. This is run the same way as the Warm Home Discount Scheme.

Visit Cold Weather Payment (gov.uk) to find out more.

Surviving Winter campaign

This is run by the Wiltshire Community Foundation and is a fund made up of donations by customers of state pension age who do not require their fuel allowance.

A partner agency will need to make the application on your behalf (Selwood Housing is no longer a partner agency).

Visit Surviving Winter (wiltshirecf.org.uk) to find out more.

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18 hours ago
Selwood Housing

Wiltshire Wildlife Trust are hosting a Bat Walk this Saturday, 27th April, meeting at Studley Green Community Association, Lambrok Road, Trowbridge.

Attendees will have the opportunity to use bat detecting equipment while finding out more about these amazing mammals in our area!

The session starts at 7:30pm and will finish at 9:15pm.
Register your interest or find out more by contacting: sued@wiltshirewildlife.org
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Wiltshire Wildlife Trust are hosting a Bat Walk this Saturday, 27th April, meeting at Studley Green Community Association, Lambrok Road, Trowbridge.

Attendees will have the opportunity to use bat detecting equipment while finding out more about these amazing mammals in our area!

The session starts at 7:30pm and will finish at 9:15pm.
Register your interest or find out more by contacting: sued@wiltshirewildlife.org
21 hours ago
Selwood Housing

The MySelwoodHousing portal for customers is unavailable from 1 pm on Tuesday 23 April to 9am on Monday 29 April due to routine maintenance.

For any queries about your portal account during this time, please call our customer support team on 01225 715 715 (Mon - Thu 8:30am - 5:30pm, Fri 8:30am - 5pm).

For alternative ways to pay your rent, visit our pay your rent page: ecs.page.link/vHrz8
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The MySelwoodHousing portal for customers is unavailable from 1 pm on Tuesday 23 April to 9am on Monday 29 April due to routine maintenance.

For any queries about your portal account during this time, please call our customer support team on 01225 715 715 (Mon - Thu 8:30am - 5:30pm, Fri 8:30am - 5pm).

For alternative ways to pay your rent, visit our pay your rent page: https://ecs.page.link/vHrz8
2 days ago
Selwood Housing

Unfortunately, single-use plastics are so prevalent that trying to avoid them can seem hopeless but here are three simple ways you can get take action and help reduce the use of plastics and it’s impact on the planet:

Always carry a reusable bag
Add reusable eating utensils to your everyday carry
Join the clean up

#EarthDay #PlanetVsPlastics
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