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Accessibility statement

Customer Access Statement

We are committed to providing quality services to all our customers who are eligible to receive them, regardless of race, gender including gender identity, sexual orientation, disability, age, religion or belief.  Click here for full details on our customer access statement.

Our website has been designed to be fully accessible to all users.  This statement explains the accessibility features we have implemented to help you use our website. They help to improve navigation for screen readers, keyboard navigation and text-only browsers, among other things.

You can find out about this website's accessibility features in the sections below:

  • general information
  • background, text and colour
  • non-text elements
  • links and navigation
  • frames and tables

Please email us if you have any questions or feedback regarding the accessibility of this site or if you experience any difficulty using it. Alternatively you can call us on 01225 715 715.

General information


We've designed this site with accessibility in mind. Some of the general features include:

  • using clear and simple language, which is easy to understand.
  • using common web conventions.
  • avoiding blinking or flickering elements
  • using validated HTML and Cascading Style Sheets (CSS)

Standards Compliance

We have strived to make sure our website conforms to level A compliance as specified by the Web Content Accessibility Guidelines (WCAG). In some cases the website provides enhanced features through JavaScript. Our goal is to provide equal features for users who are not able to use JavaScript, and we are working hard to achieve this.

We use a number of tools to perform automated accessibility tests, but this is just one aspect of our testing procedure. Being automated, these tools are not as reliable as expert evaluation. Pages are also tested in a variety of screen reading applications.

Background, text and colour
Careful use of text colours, size and background colours can help people with a range of visual impairments. Here's what we've done:

Our site is usable by anyone with colour deficient vision. We've checked the site's font and background colour to make sure there are no combinations against the different colour blindness conditions and made sure that all information is still clear.

We've designed all pages on our website so that all information that is shown with colour is also available without colour.

Font and text size
We've used clear, legible font for all text and headings. You can click on one of the three A's on the top right-hand side of the screen to increase the text size. 

Style sheets
This site uses cascading style sheets (CSS) for visual layout. Where possible, we've also made our website navigable, usable and readable if your browsing device does not support style sheets.

Non-text elements
Providing alternatives for non-text elements gives visually impaired and screen-reader users wider access to our website.

Images, videos and other non-text elements
We've made it possible to use our site without having to view graphics or images. All non-text elements, such as images, animations, symbols, audio, video and multimedia have text equivalents. We've done this by providing descriptive alternative attributes for them. Purely decorative graphics or formatting images have empty alternative attributes.

Our website uses JavaScript to improve usability. To help you use the site, we've created alternative non-JavaScript pages for the most critical pages.

Links and navigation
Structuring a website so it is simple and streamlined to use helps to improve the experience for all. For example, placing page items in a logical order and making the website easy to navigate helps people with visual impairments, motor deficiencies and cognitive disabilities.

We've made navigation links consistent between pages throughout the site. The site is also fully accessible using only the keyboard and can be navigated with scripting disabled.

Pop-up windows
Our website does not use pop-up windows unless they are appropriate. Acceptable cases, for example, are when it is important to see the browser window you've just navigated from in the background.

Forms and tables
Clearly labeled tables help readers to understand the content on a page and to fill in content into correct form fields.

Although there are a limited number of critical pages on this site that use frames, we try not to use frames as they are a barrier to accessibility. Any frames that we do use have descriptive titles to help screen readers to make sense of the content of the page.

We do occasionally use tables for layout, but we make sure we follow WCAG guidelines. This means tables do not have any structural mark-up for visual purposes, and they make sense when presented in a linear way.

this page was last updated: 05/07/2017 14:26:00


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