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Our mission

'Improving homes and communities'

 A young boy and a girl in front of the door of their house

Find out more about what we are doing and our plans for the future by reading our corporate plan 

Our overall customer service objective and committment is:

Selwood Housing is committed to providing quality services and delivering excellent standards of customer service.  As a customer of Selwood Housing you have the right to be treated fairly and equally when using any of our services whether in person, by phone, in writing or online.

When dealing with you we will:

  • Be friendly, accessible and honest
  • Be knowledgeable, listen and understand your needs
  • Meet your expectations wherever possible and explain when we cannot 
  • Treat you as an individual and how you would like to be treated
  • Respect confidentiality
  • Provide quality services and work continually with you to improve them, through seeking your feedback and learning from things that we do well and not so well.
  • Wear identity cards at all times
  • Treat you and your home with respect.


this page was last updated: 20/04/2017 10:55:00


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