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How to report a repair
Don't forget you can now report your day-to-day repairs by emailing!

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Emergency repairs

Call our customer services team straight away on 01225 715 715 option 1.  If you need help when we are closed, call 01225 715 999 for our emergency out-of-hours service. This number only deals with real emergencies, such as:

  • water or sewerage leaks
  • electrical faults (but please check your trip switch and appliances first)
  • damage to your home caused by storms
  • obscene, racist or personally offensive graffiti.

Please note that all gas leaks must be reported to the National gas emergency line on 0800 111999 or Minicom 0800 371787.

Contractors will make the area safe by doing a temporary repair and will let us know if they need to do further work in normal office hours.

For further information on emergency repairs please refer to your repairs handbook

Day-to-day repairs

If you need to report a repair, contact our customer services team during office hours by:

We will need to know your name, address, contact telephone number, the best times for the repair to be done, and full details of the repair (your repairs handbook can help you).

We will set an appointment with you for someone to come out to assess your repair. Our contractors, Silcoa, try to have all the  material and equipment needed to fix the job first time. However, if they need specific materials for your repair they will organise a date and time to come back and finish the repair as soon as possible.   

Your repairs handbook

Your repairs handbook has lots of information about our repairs service and is a good reference.  If you would like a printed copy, please call us on 01225 715 715 option 1, and we will send one to you.

Once you report a repair

Once you report a repair, you can trust us to get your repair sorted for you!

If you have any queries or are unhappy with the repair, please call 01225 715715 option 1 or email so we can get this sorted for you as soon as possible.

this page was last updated: 05/07/2017 14:33:00


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