Alternatively, watch the video of the annual report below. To watch a subtitled version, click here.
We produce an annual report so that our customers can easily review our performance and the money we spend. This covers the financial year from April 2020 to March 2021. It is published online in September and all our customers receive a copy by email or printed version in the post.
The annual report includes information on a variety of areas such as repairs, neighbourhoods and customer service, and features results from recent satisfaction surveys.
Looking ahead, we have some ambitious and exciting plans over the next few years as our transformation project, Horizon takes shape. Horizon will see us create and deliver our next generation of housing services as we improve further, becoming even easier for our customers to do business with.
We will continue to work towards improving the energy efficiency of our homes, in line with the UK’s target of net-zero carbon by 2050.