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Satisfaction-surveys

Satisfaction surveys

Customer feedback system

Upland Rant & Rave

We have been working on improving the way we ask for your feedback after you receive a service from us. For instance, a repair, planned maintenance, gas servicing or electrical testing; if you have recently signed up, made a complaint or raised an anti-social behaviour case.

From March 2022 we will be working with a company called Upland Rant & Rave to request feedback through SMS and email surveys.

You will receive a text message made up of 2 quick questions: a satisfaction score and the reason why you gave the score, in your own words. That’s it – no more lengthy, intrusive telephone surveys.

In some cases, you may receive an email survey instead. For example about grounds maintenance, caretaking services, your new build home or Selwood Housing in general.

How will you know it is us?

To help our customers verify these messages are from us, here are two things to look out for.

Firstly, the text messages will come from a variety of different numbers, but will always start +4478600108**.

Secondly, if you receive an email survey they will come from a selwoodhousing.com email address and always have our branding.

Please do respond if you have recently had a repair or other interaction with us. Your feedback will help make our services better for everyone. If you are ever unsure, you can contact our customer support on 01225 715 715 to confirm if the message was sent by us.

SMS charges

Customers who are on a Pay As You Go contract will be charged a standard text message rate for replying to these messages.

Customers who do not have a mobile phone or email are, of course, still welcome to call us up to give feedback.

Complaints and compliments

If you've had a good or bad experience with us, or have a suggestion that could improve our services please let us know. 

Click below and fill out the form to make a complaint, leave us a compliment or submit your suggestions.

Other ways to contact us

Email

Send an email to 

info@selwoodhousing.com

Call us

Speak to a member of our customer services team on 01225 715 715.

In person

Come along to formal meetings, community gatherings, focus groups and meetings on an individual basis. Interested in knowing more? Learn more about how you can get involved.

Write to us

Send your letter to us at our main office address.

Facebook

Contact us on Facebook.

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