If you've had a good or bad experience with us, or have a suggestion that could improve our services please let us know.
Click below and fill out the form to make a complaint, leave us a compliment or submit your suggestions.
Customer feedback is important to us so we can ensure we're continually improving our services. There are a number of ways we capture feedback, both positive and negative, from our customers which are outlined below.
We have been working on improving the way we ask for your feedback after you receive a service from us. For instance, a repair, planned maintenance, gas servicing or electrical testing; if you have recently signed up, made a complaint or raised an anti-social behaviour case.
From March 2022 we are using a customer feedback system called Upland Rant & Rave to request feedback through SMS and email surveys.
For most of our services, you will receive a text message made up of 2 quick questions: a satisfaction score and the reason why you gave the score, in your own words.
In some cases, you may receive an email survey instead. For example about grounds maintenance, caretaking services or your new build home.
To help our customers verify these messages are from us, here are two things to look out for.
Firstly, the text messages will come from a variety of different numbers, but will always start +4478600108**.
Secondly, if you receive an email survey they will come from a selwoodhousing.com email address and always have our branding.
Please do respond if you have recently had a repair or other interaction with us. Your feedback will help make our services better for everyone. If you are ever unsure, you can contact our customer support on 01225 715 715 to confirm if the message was sent by us.
Customers who are on a Pay As You Go contract will be charged a standard text message rate for replying to these messages.
Customers who do not have a mobile phone or email are, of course, still welcome to call us up to give feedback.
As part of the Tenant Satisfaction Measures from the Regulator of Social Housing, we're required to carry out quarterly customer perception surveys to understand what our customers think of our homes and services. The results will then be reported to the Regulator of Social Housing and you'll be able to see how we've done.
These surveys are carried out by a market research company, Acuity, and customers are contacted by telephone to complete the survey. If you are one of the customers contacted to take part, we'd really appreciate your honest feedback.
If you receive a call from Acuity, the number displayed will be 01273 093939, which is a Brighton area code.
Acuity will make calls between 9am and 8pm, Monday to Friday, and between the hours of 10am and 6pm on Saturday. If you have any questions about these surveys, please contact our group research analyst, Katie Perkins, on 01225 715 715.
If you've had a good or bad experience with us, or have a suggestion that could improve our services please let us know.
Click below and fill out the form to make a complaint, leave us a compliment or submit your suggestions.
Email
Send an email to
Call us
Speak to a member of our customer services team on 01225 715 715.
In person
Come along to formal meetings, community gatherings, focus groups and meetings on an individual basis. Interested in knowing more? Learn more about how you can get involved.
Write to us
Send your letter to us at our main office address.
Facebook
Contact us on Facebook.
#NationalPetMonth celebrates and raises awareness of responsible pet ownership and we’re here for it!
We recognise the benefits that responsible pet and animal ownership can bring, such as enhancing the owner's mental and physical health and encouraging exercise.
Pets will normally be allowed in all our properties with prior consent, except for flats with the following:
communal entrances.
shared areas or communal facilities (such as a lounge or laundry).
Customers are expected to act responsibly in relation to their pets and animals, and this includes adhering to their legal and welfare obligations
0 CommentsComment on Facebook
Would you like to know how Selwood Housing prioritise upgrades for our homes? All housing associations must provide homes that meet the decent homes standard with requirements based on age, condition, and comfort. Selwood Housing has a long-term maintenance plan to manage and carry out required work to keep our homes in good condition.
We want your help in discussing how Selwood Housing prioritise their upgrades which includes the replacement of kitchens, bathrooms, boilers and re-roofing and how they communicate with you.
We would like to invite you to join us in one of our 2-hour workshops:
Date: Thursday 9 May 2024
Time: 2pm – 4pm
Date: Wednesday 15 May 2024
Time: 6pm – 8pm
Venue: Selwood Housing office, Bryer Ash Business Park, Trowbridge, BA14 8RT
To sign up for a workshop, please complete this short registration form: ecs.page.link/WKmvC
As a thank you for attending, you can choose to receive a gift, such as a shopping voucher.
0 CommentsComment on Facebook
For over 30 years Group 5, a furniture recycling charity based in Trowbridge, has made a difference in the lives of families and individuals in need. They collect good-quality donated furniture and provide it free of charge to those struggling to afford it. We continue to support Group 5 with funding from our Stronger Communities Fund to assist with annual running costs, helping to ensure the charity can continue its valuable work supporting some of our most vulnerable families, alleviating poverty and raising living standards.
0 CommentsComment on Facebook
