The NHS COVID-19 app has now officially launched across England and Wales. The app has a number of tools to protect people, including contact tracing, checking into venues through an in-built QR code scanner, risk alerts by postcode, a symptom checker and test booking.
In order to stop infection rates rising and to keep each other safe, we're encouraging our staff and customers to download the app. Visit the NHS website for more information and download links.
The majority of our services have now restarted following lockdown. We thank you for being patient as we got our services back up and running following eight weeks of lockdown.
We will continue to be in contact and update this page as more services resume or if services are impacted by further restrictions coming info place.
You can now report new repairs jobs to us. Please note that due to high volumes of repairs work being carried out, it may take slightly longer than usual for new appointments to be booked in. We thank you for being patient while we get our responsive repairs service back up and running.
Please report any new repairs jobs to us by visiting our repairs webpages.
As our services resume, we will contact you in advance so you know what you can expect from us to keep you safe and what you need to do so our staff can work safely.
If, for any reason, you do not want work in your home to go ahead - for example if you have symptoms or are shielding - please let us know and we will reschedule it wherever possible.
Where work is required to keep your household safe, we will work with you to find way to carry out the work as safely as possible.
As part of the process of restarting some of our services, we've undertaken risk assessments to identify potential hazards and outline what measures we're putting in place to keep our staff and customers safe. You can view these on our COVID-19 risk assessments webpage.
We have now reviewed our service charges for the lockdown period as during this time some of our services had to temporarily change or stop. As such, some service charges will be reduced. Find out more on our service charges webpage.
We have recently updated our privacy notice to reflect the requirements of the Government's 'Test and Trace' programme. If our staff or contractors have had close contact with you and they develop symptoms associated with coronavirus, they may pass on your details in accordance with this programme. You can find details of this on the government website.
Our offices and customer reception desk remain closed until further notice. Our office-based teams are all working from home and our customer support lines are open.
For information on changes to ground maintenance services, please visit our grounds maintenance webpage.
We understand this is a challenging time for our customers affected by coronavirus.
We will work with you to ensure no one loses their home as a result of the coronavirus pandemic.
If you have any concerns about paying your rent due to coronavirus:
For more information about changes to benefits in light of coronavirus, visit our web-page.
Government advice about moving home has changed. People who wish to move home can now do so, however those who are shielding or who are particularly vulnerable should be aware of current medical advice and seriously consider any risk to their health. You can read the government's full advice on moving home during coronavirus here.
This change applies to any tenants seeking to transfer or end their tenancy. Find out more about ending a tenancy here.
We want to make sure we can contact you quickly if we need to about any changes to our services. Please take a moment to:
Read more about changes to our service charges following the lockdown period.
See what measures we're taking to reduce risk and keep our staff and customers safe as we restart some services.
In light of coronavirus, there have been some changes to benefits to help support people through the pandemic.
The FCA have issued measures to provide support for those who have faced financial difficulty due to the coronavirus pandemic.
Warm and Safe Wiltshire