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You can find below the latest information on our response to coronavirus. We will update this page regularly and will also keep you informed of any new updates via email or letter and our social media channels.

Last updated: 22 October 2021

Our customer reception at Bryer Ash is now open. Please note:

  • we will no longer accept cash payments at reception
  • face to face appointments with staff will need to be booked in advance.

Since restarting our paused services, we are continuing to experience a much higher number of repairs requests than usual.

This is also being seen by other housing associations and is a sign that after 15 months of restrictions, confidence in booking appointments is now returning with the success of the vaccine rollout. On average, we've been taking an extra 100 requests for repairs each week.

We are continuing to work hard to meet the increased demand and the repairs team have been making good progress on this.

Thank you for your understanding and patience while we work to keep all our customers' homes safe and in good condition.

While most legal restrictions have now been lifted, Covid-19 infection rates are rising sharply. Our priority continues to be keeping our customers and staff safe and so our staff will continue to follow covid-secure ways of working.

  • Our staff will continue to wear face coverings and we ask that you please wear a face covering when you answer the door unless you are exempt.
  • Please keep a safe distance of two metres at all times and remain in another room while the work is carried out wherever possible.

Please continue to follow the government guidelines. If you or a member of your household has tested positive for coronavirus, has symptoms of coronavirus or is self-isolating, please let us know and we will reschedule your appointment.

When we attend to carry out work in your home our staff will continue to follow strict safety measures. We ask that you please wear a face covering when you answer the door unless you are exempt, keep a safe distance of two metres at all times and remain in another room while the work is carried out wherever possible.

We will continue to update this page with further information about our services. If you have any questions, please contact us by email at or call us on 01225 715 715.

Thank you for your patience and understanding.

We understand this is a challenging time for our customers affected by coronavirus.

We will work with you to ensure no one loses their home as a result of the coronavirus pandemic.

If you have any concerns about paying your rent due to coronavirus:

  • first, check the Understanding Universal Credit website to ensure you are claiming for the benefits that you may now be entitled to. This page will be updated regularly.
  • If you still have concerns about paying your rent please speak to our customer support team on 01225 715 715 who can then put you in touch with your account manager. They can then advise you based on your individual circumstances.

Do we have your correct email address and mobile number?

We want to make sure we can contact you quickly if we need to about any changes to our services. Please take a moment to:

  • Check or add your email address and mobile phone number in MyAccount.
  • Call customer support to check or update your contact details on 01225 715 715.
  • Or, complete the secure form below:

Update your email and phone number


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COVID-19 risk assessments

We've undertaken risk assessments to identify potential hazards and outline what measures we're putting in place to keep our staff and customers safe.

NHS information and advice

Latest government advice

Local council information and resources

Wiltshire council advice

Somerset County Council latest advice and information

B&NES coronavirus information

Frome community support leaflet

Melksham Community Response Hub

Benefits and financial support

Help and financial support while you're self-isolating


Consumer financial support

Read the FCA's advice on mortgages, insurance, personal loans and overdrafts, and the support available during coronavirus.

Coronavirus and claiming benefits

Universal Credit

Turn2Us benefits calculator


Energy vouchers for prepayment meters

Warm and Safe Wiltshire

Mental health and well-being

Coronavirus: How to protect your mental health

BBC News

Active Communities resources

Wiltshire Council

COVID-19 Support for Parents

Action for Children

COVID-19 Support Hub