We are closely monitoring the latest coronavirus situation locally and are following government advice.
Following the government's announcement that everyone must stay at home to help fight coronavirus, we need to make some changes to our services, as outlined below.
Your health and safety and that of our staff remains our priority. By following the government guidance and staying at home, we will all be helping to slow the spread of the coronavirus and reduce pressure on the NHS.
While these measures are in place, we will be carrying out services that are emergencies only, to help reduce the spread of the virus.
If you have a genuine emergency, call us on 01225 715 715. Please only call us if you need to report an emergency. This means if there is an immediate risk to your safety or your property, for example, extreme flooding, fires or damage made by intruders. First, dial 999 if needed. Once safe, call us on 01225 715 715 to discuss next steps.
You can find more information and tips on our repairs webpages.
Our offices and customer reception desk are closed until further notice.
Our office-based teams are all working from home and our customer support lines are still open. However, you may experience longer than usual wait times as we help our most vulnerable customers. So, if you can, please refer to our website for the latest information.
We understand this is a challenging time for our customers affected by coronavirus.
We will work with you to ensure no one loses their home as a result of the coronavirus pandemic.
We're reviewing the recent government announcements and emergency legislation about rent payments and we'll produce guidance for customers.
If you have any concerns about paying your rent due to coronavirus:
For more information about changes to benefits in light of coronavirus, visit our web-page for more information.
Due to the coronavirus pandemic, the current government advice is not to move home. Please consider this carefully before deciding to end your tenancy.
Visit our ending a tenancy webpage for more information on the changes to this process.
We want to make sure we can contact you quickly if we need to about any changes to our services. Please take a moment to:
In light of coronavirus, there have been some changes to benefits to help support people through the pandemic.