Coronavirus

Reception reopening

Our customer reception at Bryer Ash is now open. Please note:

• we will no longer accept cash payments at reception
• face to face appointments with staff will need to be booked in advance.

Our repairs service

Since restarting our paused services, we are continuing to experience a much higher number of repairs requests than usual.

This is also being seen by other housing associations and is a sign that after 15 months of restrictions, confidence in booking appointments is now returning with the success of the vaccine rollout. On average, we've been taking an extra 100 requests for repairs each week.

We are continuing to work hard to meet the increased demand and the repairs team have been making good progress on this.

Thank you for your understanding and patience while we work to keep all our customers' homes safe and in good condition.

Repairs and appointments

While most legal restrictions have now been lifted, Covid-19 infection rates are rising sharply. Our priority continues to be keeping our customers and staff safe and so our staff will continue to follow covid-secure ways of working.

• Our staff will continue to wear face coverings and we ask that you please wear a face covering when you answer the door unless you are exempt.
• Please keep a safe distance of two metres at all times and remain in another room while the work is carried out wherever possible.

Please continue to follow the government guidelines. If you or a member of your household has tested positive for coronavirus, has symptoms of coronavirus or is self-isolating, please let us know and we will reschedule your appointment.

When we attend to carry out work in your home our staff will continue to follow strict safety measures. We ask that you please wear a face covering when you answer the door unless you are exempt, keep a safe distance of two metres at all times and remain in another room while the work is carried out wherever possible.

We will continue to update this page with further information about our services. If you have any questions, please contact us by email at info@selwoodhousing.com or call us on 01225 715 715.

Thank you for your patience and understanding.