We are closely monitoring the latest coronavirus situation locally and are following government advice.

Latest customer update

Following the government's announcement that everyone must stay at home to help fight coronavirus, we need to make some changes to our services, as outlined below.

Your health and safety and that of our staff remains our priority. By following the government guidance and staying at home, we will all be helping to slow the spread of the coronavirus and reduce pressure on the NHS.

Information on repairs and appointments

While these measures are in place, we will be carrying out services that are emergencies only, to help reduce the spread of the virus.

If you have a genuine emergency, call us on 01225 715 715. Please only call us if you need to report an emergency. This means if there is an immediate risk to your safety or your property, for example, extreme flooding, fires or damage made by intruders. First, dial 999 if needed. Once safe, call us on 01225 715 715 to discuss next steps.

You can find more information and tips on our repairs webpages.

Customer support

Our offices and customer reception desk are closed until further notice.

Our office-based teams are all working from home and our customer support lines are still open. However, you may experience longer than usual wait times as we help our most vulnerable customers. So, if you can, please refer to our website for the latest information.

Information about rent and benefits

We understand this is a challenging time for our customers affected by coronavirus.

We will work with you to ensure no one loses their home as a result of the coronavirus pandemic.

We're reviewing the recent government announcements and emergency legislation about rent payments and we'll produce guidance for customers.

If you have any concerns about paying your rent due to coronavirus:

• first check https://www.understandinguniversalcredit.gov.uk/coronavirus/ to ensure you are claiming for the benefits that you may now be entitled to, since the recent Budget announcement. This page will be updated regularly.
• If you still have concerns about paying your rent please speak to our customer support team on 01225 715 715 who can then put you in touch with your account manager. They can then advise you based on your individual circumstances.

For more information about changes to benefits in light of coronavirus, visit our web-page for more information.

Ending a tenancy

Due to the coronavirus pandemic, the current government advice is not to move home. Please consider this carefully before deciding to end your tenancy.
Visit our ending a tenancy webpage for more information on the changes to this process.