Last updated: 1 April 2022
If you or a member of your household has tested positive for coronavirus, has symptoms of coronavirus or is self-isolating, please let us know and we will reschedule your appointment.
Our operatives carry face coverings and you can request that they wear one.
Anyone working in our care homes is tested on arrival and provided with a face covering.
Our customer reception is open:
If you wish to make a face to face appointment with a member of staff, this will need to be arranged in advance.
Please note we no longer accept cash payments at reception.
We want to make sure we can contact you quickly if we need to about any changes to our services. Please take a moment to:
Read the FCA's advice on mortgages, insurance, personal loans and overdrafts, and the support available during coronavirus.
