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You can find below the latest information on our response to coronavirus. We will update this page regularly and will also keep you informed of any new updates via email or letter and our social media channels.

Last updated: 1 April 2022

If you or a member of your household has tested positive for coronavirus, has symptoms of coronavirus or is self-isolating, please let us know and we will reschedule your appointment.

Our operatives carry face coverings and you can request that they wear one.

Anyone working in our care homes is tested on arrival and provided with a face covering.


Our customer reception is open:

  • Monday - Thursday from 8:30am - 5:30pm
  • Friday from 8:30am - 5:00pm

If you wish to make a face to face appointment with a member of staff, this will need to be arranged in advance.

Please note we no longer accept cash payments at reception.

Do we have your correct email address and mobile number?

We want to make sure we can contact you quickly if we need to about any changes to our services. Please take a moment to:

  • Check or add your email address and mobile phone number in MySelwoodHousing.
  • Call customer support to check or update your contact details on 01225 715 715.
  • Or, complete the secure form below:

Update your email and phone number

NHS website

Government website

Wiltshire Council

Somerset County Council

B&NES Council

Consumer financial support

Read the FCA's advice on mortgages, insurance, personal loans and overdrafts, and the support available during coronavirus.