Last updated: 22 October 2021
Our customer reception at Bryer Ash is now open. Please note:
Since restarting our paused services, we are continuing to experience a much higher number of repairs requests than usual.
This is also being seen by other housing associations and is a sign that after 15 months of restrictions, confidence in booking appointments is now returning with the success of the vaccine rollout. On average, we've been taking an extra 100 requests for repairs each week.
We are continuing to work hard to meet the increased demand and the repairs team have been making good progress on this.
Thank you for your understanding and patience while we work to keep all our customers' homes safe and in good condition.
While most legal restrictions have now been lifted, Covid-19 infection rates are rising sharply. Our priority continues to be keeping our customers and staff safe and so our staff will continue to follow covid-secure ways of working.
Please continue to follow the government guidelines. If you or a member of your household has tested positive for coronavirus, has symptoms of coronavirus or is self-isolating, please let us know and we will reschedule your appointment.
When we attend to carry out work in your home our staff will continue to follow strict safety measures. We ask that you please wear a face covering when you answer the door unless you are exempt, keep a safe distance of two metres at all times and remain in another room while the work is carried out wherever possible.
Thank you for your patience and understanding.
We understand this is a challenging time for our customers affected by coronavirus.
We will work with you to ensure no one loses their home as a result of the coronavirus pandemic.
If you have any concerns about paying your rent due to coronavirus:
We want to make sure we can contact you quickly if we need to about any changes to our services. Please take a moment to:
Download the app to help keep each other safe and stop infection rates rising.
We've undertaken risk assessments to identify potential hazards and outline what measures we're putting in place to keep our staff and customers safe.
Read the FCA's advice on mortgages, insurance, personal loans and overdrafts, and the support available during coronavirus.
Warm and Safe Wiltshire
Action for Children