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Enhanced Landlord Service

What is the Enhanced Landlord Service?

In November 2019, following wide consultation with our sheltered customers, we introduced an Enhanced Landlord Service to cover our sheltered schemes and adjacent sheltered properties.

There is a sheltered housing co-ordinator responsible for a patch of sheltered properties.  They are your point of contact for any concerns you have regarding your home, your tenancy or the communal areas and grounds.  Where a service is the responsibility of another team in Selwood Housing; for example, a repair or grounds maintenance you may choose to report the issue directly to the team concerned.  The co-ordinator can act as the point of contact for any issue that is Selwood Housing’s responsibility.

Please view Selwood Housing's service standards for more information on the following:

  • How to contact your sheltered housing co-ordinator
  • Contacting Selwood Housing and how we respond
  • Scheme meetings
  • Estate inspections
  • Communal lounges
  • Fire safety
  • Sheltered caretaking service and cleaning specification

Service standards for the Enhanced Landlord Service