We work with customer to give them the opportunity to influence decisions about the way their homes are managed and how money is spent.
The views of our customers are important because they help us to continuously review and identify priorities that are important to them. They also help us improve our services and customer satisfaction.
We will make consultations available to customers who use or may be impacted by a certain service delivery. Some consultations will be open to all customers and some will be targeted to certain users.
To ensure we are seeking the views of those affected or who have knowledge of a service, sometimes it is important to only offer consultation to that customer group. Where this is the case we will contact that group directly to take part.
Each consultation will always have an expiry date, at which point the consultation will close and the findings will be written up and presented for discussion. You can see what’s been happening by visiting the past consultations page where we all always make our findings available for all customers to view.
The purpose of this focus group is to gather customer views on retrofitting, in order to find out the best ways of upgrading our customers' homes to make them cosier and lower their energy costs.
The purpose of the policy is to provide a basis on which staff can determine when it is fair and reasonable to offer an incentive or reward, and to be transparent in why we offer these to customers.
This survey is for all new customers to Selwood Housing. We ask new customers how they would like to be involved and kept informed and how they can help us shape our services in the future.
We are currently consulting a sample of our customers to find out about the types of fire risk and safety information they would find useful to receive and how.