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Customer Conversation 2021

What is the Customer Conversation?

Every three years we send our customers an in-depth survey asking how best to involve them. Our customers' views matter to us and we want to make sure that they can help us to shape and improve our services.

When does it take place?

Customers for whom we have a valid email address should have received a unique link from Survey Monkey on 15 September. All other customers should have received a printed version of the survey by post, with a reply envelope so they can return their answers to us. The survey closes on Friday 8 October.

What are we asking?

Our survey asks about customers' perceptions of Selwood Housing and their priorities for us. For 2021 we have also included questions about neighbourhoods, online services and the environment.

What will we do with the results?

We will use the results to create effective and appropriate involvement opportunities for our customers. We will also share them with the rest of the organisation so that all Selwood Housing services can continue to be developed with the customer in mind.

The results will be shared on our website.

If you have not received your copy of the survey or have any questions about the Customer Conversation please contact our involvement team.

Get in touch

If you have any questions about this consultation, or to find out about ways to get involved, contact our involvement team.