We know that customers may have different motivations for getting involved in our activities, so we often provide something to encourage participation. For example, a voucher or a prize draw.
The purpose of the policy is to provide a basis on which staff can determine when it is fair and reasonable to offer an incentive or reward, and to be transparent in why we offer these to customers.
Our policy is up for review, so we’re consulting with a small group of customers to make recommendations for how we might improve.
We will be carrying out this consultation via an online focus group. With help from our customers, our focus will be on ensuring that the policy is clear and understandable, fair and proportionate, and good value for money.
We will present our customer’s recommendations to the policy holder and agree on any reasonable changes to be written into the new policy.
One this is complete; we will update our customers and our website with the changes that have been made as a result of our customer’s input.
If you have any questions about this consultation, or to find out about ways to get involved, please contact our Involvement & Communities team.
If you have any questions about this consultation, or to find out about ways to get involved, contact our involvement team.