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Scrutiny complaints headr

Scrutiny complaints review

Communications within the complaints process

Our customer scrutiny team will be reviewing how we communicate with customers during the complaints process.

Why are we asking for customer views?

We know that the way we handle communications within the complaints process is very important to our customers. We want to make sure that our customers' voices are heard loud and clear when it comes to making improvements to our service.

Who are we asking?

Our customer scrutiny team will be talking to customers who have made a complaint within the last 18 months.

What are we asking?

They will ask about how our customers found the communication between themselves and our staff during the complaints process.

What will we do with the results?

The scrutiny team will create a report and make recommendations to our Board on what they find and how we might improve. These results and our response to them will also we shared on our website.

If you have any questions about this consultation, or to find out about ways to get involved, please contact our involvement team.

Get in touch

If you have any questions about this consultation, or to find out about ways to get involved, contact our involvement team.

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We will be closed for the afternoon from 1pm on Wednesday 25 November due to a virtual staff event. If you have an emergency during this time, call01225 715 715.
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