Following the 'voids' (empty property ) review, the scrutiny team felt there was a need to review how we manage our responsive repairs.
This review focused on a review of the policies and procedures of responsive repairs from a customers perspective and to look into the customer information available both online and in written form.
The reporting from this 2019-20 review can be found opposite.
Selwood Housing is a registered charity (1141124). Selwood Housing Society Limited is a company limited by guarantee (4168336). We are authorised and regulated by the Financial Conduct Authority reference no 739371. All rights reserved.