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Scrutiny-reviews---Responsive-repairs

Responsive repairs

Scrutiny team review

Review of responsive repairs

Following the 'voids' (empty property ) review, the scrutiny team felt there was a need to review how we manage our responsive repairs.

This review focused on a review of the policies and procedures of responsive repairs from a customers perspective and to look into the customer information available both online and in written form.

The reporting from this 2019-20 review can be found opposite.

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