We at Selwood Housing Group take complaints very seriously, and because of this the scrutiny team opted to review the current complaint processes and procedure to ascertain effectiveness, value for money, ease of use, clarity, objectivity, accessibility and fairness.
The scrutiny team also undertook a survey of customers to gain a range of views from those who had used the procedure and made a complaint.
The reporting from this 2014-15 review can be found opposite.
Selwood Housing is a registered charity (1141124). Selwood Housing Society Limited is a company limited by guarantee (4168336). We are authorised and regulated by the Financial Conduct Authority reference no 739371. All rights reserved.