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Scrutiny team review

Review of complaints

We at Selwood Housing Group take complaints very seriously, and because of this the scrutiny team opted to review the current complaint processes and procedure to ascertain effectiveness, value for money, ease of use, clarity, objectivity, accessibility and fairness.

The scrutiny team also undertook a survey of customers to gain a range of views from those who had used the procedure and made a complaint.

The reporting from this 2014-15 review can be found opposite.

We will be closed for the afternoon from 1pm on Wednesday 25 November due to a virtual staff event. If you have an emergency during this time, call01225 715 715.