The profile of damp and mould in homes has been raised by the case of two-year-old Awaab Ishak, whose death was caused by the damp and mould in his home in Rochdale. The UK Government made amendments to the Social Housing (Regulation) Bill, which was intended to raise standards in the social housing sector and hold landlords to account over the services they provide to their tenants.
Taking these changes on board, Selwood Housing updated its policy and procedure to improve how it manages damp and mould issues within its homes.
With this subject having a high profile, the scrutiny team decided, in agreement with Selwood Housing’s customer involvement and communities team, to undertake a review of the process and procedures to manage damp and mould issues.
Through this review, the scrutiny team increased their knowledge of the subject. They have offered recommendations to improve Selwood Housing's damp and mould process and procedures.
We need to carry out a technical upgrade to our main customer database on the afternoon of Monday 7 October. If you call us between 2:30pm and 5:30pm on Monday, we will be able to take your call but will be limited in the information we can provide. If your query isn’t urgent, you may wish to delay your call to us until Tuesday 8 October.
You can also email us at info@selwoodhousing.com or visit the website: ecs.page.link/Tdk3R
Thank you for your understanding, and we apologise for any inconvenience this may cause.
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Meet Zoe Ridley, one of our customer complaints specialists. No two days are the same in her role. Sometimes she’s out on site, other times, she’s in the office with case managers, collecting paperwork and information. Other times she’ll be working from home to focus on administrative tasks.
Take a look at her meet the team profile on our website, to read more about her role and what it entails: ecs.page.link/m2231 #WorkLifeWeek
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Every three years we send our customers an in-depth survey asking how best to involve them. Our customers' views matter to us and we want to make sure that they can help us to shape and improve our services. Customers will have been sent a link via email to our online survey, which will be open until the 22nd October. Questions cover your home, neighbourhood, communication, opportunities to get involved and complaints. If you haven't received the survey, please contact makeadifference@selwoodhousing.com with your details. We can then determine whether you should have received an email link or a postal copy.
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All done
