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Customer Conversation 2021

What is the Customer Conversation?

Every three years we send our customers an in-depth survey asking how best to involve them. Our customers' views matter to us and we want to make sure that they can help us to shape and improve our services.

When did it take place?

Customers were sent the survey in September 2021 and the survey closed on Friday 8 October.

What did we ask?

Our survey asks about customers' perceptions of Selwood Housing and their priorities for us. For 2021 we also included questions about neighbourhoods, online services and the environment.

What will we do with the results?

We will use the results to create effective and appropriate involvement opportunities for our customers. We will also share them with the rest of the organisation so that all Selwood Housing services can continue to be developed with the customer in mind.

If you would like to find out more ways to get involved, please contact our involvement team.

Get in touch

If you have any questions about this consultation, or to find out about ways to get involved, contact our involvement team.

View the 2021 results here

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