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Funding and communities Collabortive Schools Limited Group 5 Melksham skatepark Starry Eyes talent show Step-Up Pre-School Supporting Foodbanks through COVID-19 Trowbridge Cultural Festival of Food Trowbridge Lantern Parade 2019 Trowbridge lantern parade 2021 Trowbridge Town Hall refurbishment Involvement opportunities Local events Our customer complaints forum Past involvement projects Alterations, Aids and Adaptations review Anti-social behaviour scrutiny review Customer Conversation 2021 Customer Conversation 2021 results Customer incentives policy review Damp and mould review Domestic abuse policy and procedure review Enhanced landlord service Lettable standards policy review Pets and animals review Stronger Communities Fund review We are all Selwood Housing What is 'value for money'? Project Horizon focus groups Recruiting complaints forum members Recruiting new scrutiny team members Scrutiny team and reviews Scrutiny team review - beginning of a tenancy Scrutiny team review - communications within the complaints process Scrutiny team review - ELS Scrutiny team review - ending of tenancy Scrutiny team review - voids Together with Tenants charter Training opportunities
Past involvement projects
Alterations, Aids and Adaptations review Anti-social behaviour scrutiny review Customer Conversation 2021 Customer Conversation 2021 results Customer incentives policy review Damp and mould review Domestic abuse policy and procedure review Enhanced landlord service Lettable standards policy review Pets and animals review Stronger Communities Fund review We are all Selwood Housing What is 'value for money'?
Customer Conversation 2021
Customer Conversation 2021 results
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Customer Conversation 2021

What is the Customer Conversation?

Every three years we send our customers an in-depth survey asking how best to involve them. Our customers' views matter to us and we want to make sure that they can help us to shape and improve our services.

When did it take place?

Customers were sent the survey in September 2021 and the survey closed on Friday 8 October.

What did we ask?

Our survey asks about customers' perceptions of Selwood Housing and their priorities for us. For 2021 we also included questions about neighbourhoods, online services and the environment.

What will we do with the results?

We will use the results to create effective and appropriate involvement opportunities for our customers. We will also share them with the rest of the organisation so that all Selwood Housing services can continue to be developed with the customer in mind.

View the 2021 results here

Get in touch

If you have any questions about this consultation, or to find out about ways to get involved, contact our involvement team.

Email: makeadifference@selwoodhousing.com
Tel: 01225 715632

Can't find what you're looking for?

If you can't find what you're looking for please contact us at info@selwoodhousing.com

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Selwood Housing Group

11 hours ago

Selwood Housing Group
The 'Get Around for £2' bus fare scheme will now continue till 31 October to help passengers with the cost of living. If you're struggling to cope financially and need assistance, take a look at our cost of living page: ecs.page.link/GibGJ #costofliving ... See MoreSee Less

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Selwood Housing is a registered charity (1141124). Selwood Housing Society Limited is a company limited by guarantee (4168336). We are authorised and regulated by the Financial Conduct Authority reference no 739372. All rights reserved.

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