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Fencing and boundary management policy review featured image

Fencing and boundary management

Policy review

Eight customers took part in a focus group to provide their valuable feedback and recommendations for our fencing and boundary management policy.

To complete the review, all customers who receive the monthly Make a Difference newsletter were invited to complete a short survey to ensure we had a wider representation of customer views.

What happened next?

Based on your feedback, we will be exploring alternative fencing options, as detailed below.

You saidWe did
The current chain link fencing gave a poor impression of our neighbourhoods and was a concern for security and privacy.Given this feedback, we will explore alternative fencing options that offer better security and privacy while maintaining durability to better meet customer expectations.
You provided several suggestions for improving the look of chain-link, such as using green coated wire, painted posts, screening or planting to cover up the wire & posts.While these ideas have potential, we won’t be implementing them immediately.  Instead, we will be exploring composite fencing as an alternative to better meet customer expectations for security, privacy, and durability.
You felt that in some circumstances Selwood Housing should provide more secure fencing, i.e. sheltered housing, properties where gardens border public spaces or properties where customers are extremely vulnerable.When we update our policy, we will take into consideration the need for different types of fencing in situations where vulnerability or security is a concern, ensuring that the fencing installed meets the specific needs of our customers.
Would Selwood put up better fencing if the customer paid the difference in materials & labour?We typically don’t offer the option for customers to pay the difference for better quality fencing.
The appearance, security, durability, and privacy of composite fencing received an average score of 4.75 out of 5 in each category.This strong customer satisfaction indicates that composite fencing better aligns with your expectations compared to chain link fencing. When a suitable property becomes void, we will fit composite fencing to assess how the costs & time of both material & labour work out in comparison to chain-link and to our estimates.  We plan to do this in September and report on our findings and future plans in October.

Revised policy to follow.

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23 hours ago
Selwood Housing

It’s Talk Money Week! Not sure how to get involved? Simply #DoOneThing and that's #TalkMoney with a friend, family or colleague. Here’s some help to get you started: www.moneyhelper.org.uk/en/family-and-care/talk-money/how-to-have-a-conversation-about-money ... See MoreSee Less

It’s Talk Money Week! Not sure how to get involved? Simply #DoOneThing and thats #TalkMoney with a friend, family or colleague. Here’s some help to get you started: https://www.moneyhelper.org.uk/en/family-and-care/talk-money/how-to-have-a-conversation-about-money
2 days ago
Selwood Housing

Last week, Laura from our Involvement and Communities team, along with our scrutiny team Chair, Sandie Smith, and scrutiny team member, Asma-Bakali-Laughton attended the National Scrutiny Conference in Loughborough, run by Tpas England. This is the only national conference dedicated to Tenant, Resident, and Customer-led scrutiny.

Our scrutiny team is an independent group of customers that ensures our services are effective and that the way we work considers our customers' perspectives. This is part of something called co-regulation, which means that as a landlord, we must support tenants to shape and scrutinise our service delivery and hold us to account. If you’re interested in knowing more, or trialing being a member, please email our involvement team at makeadifference@selwoodhousing.com

#IW24 #TpasConf24
... See MoreSee Less

Last week, Laura from our Involvement and Communities team, along with our scrutiny team Chair, Sandie Smith, and scrutiny team member, Asma-Bakali-Laughton attended the National Scrutiny Conference in Loughborough, run by Tpas England. This is the only national conference dedicated to Tenant, Resident, and Customer-led scrutiny.

 Our scrutiny team is an independent group of customers that ensures our services are effective and that the way we work considers our customers perspectives. This is part of something called co-regulation, which means that as a landlord, we must support tenants to shape and scrutinise our service delivery and hold us to account. If you’re interested in knowing more, or trialing being a member, please email our involvement team at makeadifference@selwoodhousing.com

#IW24 #TpasConf24
3 days ago
Selwood Housing

If you’re a customer of Octopus Energy and are feeling concerned about your energy bills this Winter, they have an electric blankets scheme to support customers most in need. Their research shows that the typical home could save £300 by using an electric blanket to keep warm rather than always heating the whole house. If you are able to buy one outside of this scheme, electric blankets cost around £60.
octopus.energy/blog/free-electric-blankets-for-our-most-vulnerable/
... See MoreSee Less

If you’re a customer of Octopus Energy and are feeling concerned about your energy bills this Winter, they have an electric blankets scheme to support customers most in need. Their research shows that the typical home could save £300 by using an electric blanket to keep warm rather than always heating the whole house. If you are able to buy one outside of this scheme, electric blankets cost around £60. 
https://octopus.energy/blog/free-electric-blankets-for-our-most-vulnerable/

1 CommentComment on Facebook

I have to say thanks to Sean Bowden and the roofing team and his team at Selwood we have saved at leat half on our gas bill, with extra oft insulation, cavity wall insulation, bridging done and soke aways in place our bungalow is toasty at half the cost of last year heating only on midway before it was on full and with me being heat dependant this has been a money and literally a life saver. It may be a lot of disruption for some but we'll worth it in the long term. Looking forward now to solor pannles in the future and sorting out electric car ports in gardens or parking (hopefully the government may bring this in with financial support for social housing) but in the mean to me if Selwood off the upgrade of your home say yes I would highly recommend it.

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