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Rent changes

Your questions answered

We have written to our customers to explain changes to their rent charges for the financial year 2023-24.

Like all housing associations in England, we work within government policy when setting rent charges. Following the Government's consultation last year, the rent customers pay will increase by 7% from April 2023, excluding service charges where these apply.

Whilst all rents are different, the average increase per household will be around £7.91 a week.

If all of your rent charge is currently paid by housing benefit or the housing element of Universal Credit, and your circumstances don't change, this increase will be covered by your benefits.

We know this news comes at a challenging time for many of our customers experiencing a range of financial pressures. If you're concerned about this increase, there is support available:

  • Check that you're receiving all available financial help using an online benefits calculator. We recommend Turn2Us and Entitled To
  • Visit our help paying your bills page which has links to a range of local and national support services
  • If you still have concerns talk to us. Find contact details below.

What action do I need to take if I receive Universal Credit?

If you claim the housing element of Universal Credit, you will receive a 'Confirm your housing costs' to-do item in your online journal. Please complete this to-do item once received. You will not need to notify
Universal Credit before the to-do item has appeared. If you have any questions, the Universal Credit telephone helpline is 0800 328 5644 (option 2).

Example screenshot of Universal Credit housing 'to-do' item.
Example 'confirm your housing costs' to-do item

Contact details and further resources

Who is my account manager?
For questions about rent charges, contact your account manager. Find yours on our account managers page.

Who is my neighbourhood manager?
For questions about service charges, find yours on our neighbourhood managers page.

'How to manage your money' guide
Download our manage your money guide.

Citizens Advice
Get impartial advice on the Citizens Advice website.

Universal Credit
Sign in to your account on the Universal Credit website.

How we spend customers' rent
Read our corporate plan and annual report on our how we're doing page.

Can't find what you're looking for?

If you can't find what you're looking for please contact us at info@selwoodhousing.com


13 hours ago

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