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Together with Tenants charter

What is the Together with Tenants charter?

Selwood Housing has adopted the National Housing Federations Together with Tenants charter. This is a national initiative and commitment by Selwood Housing to reinforce and strengthen the relationship we have with our customers.

Why are we adopting Together with Tenants now?

Customer engagement has been at the heart of everything Selwood Housing, and our predecessor WWHS, have done. The charter strongly reflects our existing work and involvement strategy and we believe this will strengthen and reinforce our work with customers

What will change?

Although we have already adapted to this strategy, one of the key differences is our scrutiny team will review and report on our progress quarterly. Our scrutiny team are independently minded customers who are already reviewing our services and actively making recommendations for improvements. Their work and recommendations are published on our website and in our updates.

To find out more about our scrutiny team, click here.

As this is a national initiative that spreads across other housing associations, we believe we can continuously learn from how they involve their customers to provide a better service.

What are the six commitments?

Moving forward

During our Customer Conversation 2021, we asked customers to tell us their views of the Together with Tenants charter. This information will help us shape and improve our services in line with our customer's views.

For more information on our Customer Conversation 2021, click here.

As part of the Together with Tenants charter, we will be reviewing our involvement strategy in 2022.

We will also be monitoring our progress against the charter action plan and include this in the scrutiny teams annual report.