Our caretaking and neighbourhood teams work hard to ensure that our communal areas remain clear and tidy. This not only keeps these spaces safe but also ensures easy access for all, including residents, visitors and the emergency services. Below, we've put together some useful information to make it easier for our customers to keep communal areas clear, tidy and safe for all to enjoy.
It's important to avoid leaving items and clutter in communal areas for various reasons, such as health and safety. This includes preventing trip hazards, reducing fire risks and ensuring that people can safely and quickly exit in case of an emergency. By keeping these areas clear, we also help ensure items don't obstruct fire or rescue services in an emergency.
Our communal gardens should be tidy and safe spaces for all residents. To maintain this, please keep these areas free from items such as outdoor furniture, paddling pools, barbeques or bonfires.
Please be aware that we will remove any items left in communal areas and gardens, in line with our clear communal areas policy.
Be mindful of other people who also use your communal areas and gardens by keeping noise levels down, disposing of litter correctly, avoiding damage to property and garden features and cleaning up after pets.
If you would like to host an event in a communal area, please get in touch with us for approval first. If approved, we will let you know of any conditions you have to follow. To enquire about holding an event on Selwood Housing property or land get in touch with us at 01225 715 715 or info@selwoodhousing.com.
For more information, read our clear communal area policy and our neighbourhood management policy.
Over the last year, we’ve shared with you some of the feedback from our quarterly customer satisfaction surveys. These surveys, carried out by Acuity on our behalf, are part of the tenant satisfaction measures (‘TSMs’) introduced in 2023 by the Regulator of Social Housing.
All social housing landlords must carry out surveys with their tenants using a set of twelve TSM questions. Alongside these survey questions, landlords must also collect data and publish ten management information measures that focus on operational areas, such as safety and compliance.
We now have our first full year of these TSM results, and we’re pleased to report that for each survey measure our results are in the top 25% of our peer group of housing associations.
You can view our full TSM results, including survey and management information measures, on the new Tenant Satisfaction Measures page of our website: ecs.page.link/bDNRG
0 CommentsComment on Facebook
Our grounds maintenance contractor John O'Conner Grounds Maintenance Ltde Ltd has designed a dedicated website where you can find out when they're due in your area. Due to busy periods and weather conditions, we cannot give exact dates when works will be carried out, please use this schedule as a guide. Selwood Housing – John O'Conner Local ecs.page.link/7Bx5g
2 CommentsComment on Facebook
I've no words for how I feel about the the person who did the grass again.
I have to say the new team (about a year now) are very good a bit messy at times but wet grass what can you do. They seem to be up at least once a month.
Wiltshire Council is developing its 2024-2029 Accommodation Strategy and seeks input from older residents on maintaining independence in their homes. If staying at home is impractical, the Council aims to understand how local services can be improved to feel like home for residents. Your feedback in this survey will help shape the strategy and inform future housing needs for older people in Wiltshire.
Follow this link to the survey it should take no longer than 10 minutes and will really help Wiltshire Council understand the potential needs and wishes of those aged 50+ Accommodation Strategy Survey ecs.page.link/k8bBw
1 CommentComment on Facebook
Done and done asked for the warden to be reinstated ridiculous the council took them away
