You can contact Selwood Housing in any of the following ways:
Our opening hours are Monday – Thursday 8:30am – 5:30pm, and Friday 8:30am – 5pm. If you have a genuine emergency outside of these hours, you can still reach us on this number.
Get in touch via our online contact form.
Visit our customer reception: Selwood Housing, Bryer Ash Business Park, Bradford Road, Trowbridge, BA14 8RT.
Our customer reception is open Monday – Thursday from 8:30am – 5:30pm, and on Fridays from 8:30am – 5pm.
If you wish to make a face to face appointment with a member of staff, this will need to be arranged in advanced. Our reception team can pass on messages, but with staff working in our communities or partly from home, they won't be in our offices all the time.
If you have a genuine emergency outside of these hours, please call us on 01225 715 715.
If you've had a good or bad experience with us, or have a suggestion that could improve our services, please get in touch with us to give us your feedback.
Customer feedback is important to us so we can ensure we're continually improving our services. There are a number of ways we capture feedback, both positive and negative.
If you can't find what you're looking for please contact us at info@selwoodhousing.com
Over the last year, we’ve shared with you some of the feedback from our quarterly customer satisfaction surveys. These surveys, carried out by Acuity on our behalf, are part of the tenant satisfaction measures (‘TSMs’) introduced in 2023 by the Regulator of Social Housing.
All social housing landlords must carry out surveys with their tenants using a set of twelve TSM questions. Alongside these survey questions, landlords must also collect data and publish ten management information measures that focus on operational areas, such as safety and compliance.
We now have our first full year of these TSM results, and we’re pleased to report that for each survey measure our results are in the top 25% of our peer group of housing associations.
You can view our full TSM results, including survey and management information measures, on the new Tenant Satisfaction Measures page of our website: ecs.page.link/bDNRG
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Our grounds maintenance contractor John O'Conner Grounds Maintenance Ltde Ltd has designed a dedicated website where you can find out when they're due in your area. Due to busy periods and weather conditions, we cannot give exact dates when works will be carried out, please use this schedule as a guide. Selwood Housing – John O'Conner Local ecs.page.link/7Bx5g
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I've no words for how I feel about the the person who did the grass again.
I have to say the new team (about a year now) are very good a bit messy at times but wet grass what can you do. They seem to be up at least once a month.
Wiltshire Council is developing its 2024-2029 Accommodation Strategy and seeks input from older residents on maintaining independence in their homes. If staying at home is impractical, the Council aims to understand how local services can be improved to feel like home for residents. Your feedback in this survey will help shape the strategy and inform future housing needs for older people in Wiltshire.
Follow this link to the survey it should take no longer than 10 minutes and will really help Wiltshire Council understand the potential needs and wishes of those aged 50+ Accommodation Strategy Survey ecs.page.link/k8bBw
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Done and done asked for the warden to be reinstated ridiculous the council took them away
