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You can contact us in any of the following ways:

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In case we need to visit your home, please confirm the following:

We are serious about protecting your privacy and promise to store and look after your personal information carefully and in line with UK law and our privacy notice.

Phone us

01225 715 715

Our opening hours are from Mon-Fri 8:30am - 5:30pm, or until 5pm on Fridays. If you have a genuine emergency outside of these hours, you can still reach us on this number.

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Opening hours

Our customer reception is open Monday - Friday, from 8:30am - 5:30pm or until 5:00pm on Fridays.

If you wish to make a face to face appointment with a member of staff, this will need to be arranged in advanced. Our reception team can pass on messages, but with staff working in our communities or partly from home, they won't be in our offices all the time.

If you have a genuine emergency outside of these hours, please call us on 01225 715 715.

Complaints and compliments

If you've had a good or bad experience with us, or have a suggestion that could improve our services, please get in touch with us to give us your feedback.