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Scrutiny team and reviews

About the scrutiny team

Our scrutiny team is an independent group of customers that ensures our services are effective and that the way we work considers our customers' perspectives.

This is part of something called co-regulation which means that as a landlord we must support tenants to shape and scrutinise our service delivery and hold us to account.

The team have completed many reviews, that have led to recommendations for our board and leadership team, resulting in service improvements.

Together with Tenants

The 'Together with tenants' charter is a sector initiative focused on strengthening the relationship between tenants and their landlords.

Working alongside Selwood Housing, the scrutiny team has designed a framework to implement and monitor Selwood Housing's progress against the charter's six commitments.

Meet the team

I live in Warminster and have been a Selwood tenant for nearly 6 years. I joined the scrutiny team in June 2021, I am excited to be a voice for tenants, and to help Selwood Housing improve its services across Somerset & Wiltshire.

Scrutiny team reviews

Scrutiny workshop: planned programme review


15 customers joined the scrutiny team to review our planned programme prioritisation and how we communicate this with our customers.

The workshops will form part of a wider review of Selwood Housing's asset management strategy.

More details to follow.

Damp and mould review


The team took part in a one-day workshop along with our customers to review our policies and procedures in relation to damp and mould.

Operational customer communications review


Key achievements: Five out of seven recommendations were approved and have begun to be implemented. The scrutiny team carried out a number of research tasks which included analysing customer letters, interviewing Selwood Housing staff and customers, and researching our customer satisfaction statistics.

If would would like to read previous annual reports and meeting notes, please contact makeadifference@selwoodhousing.com.