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Our scrutiny team

Working better together

The scrutiny team is an independent customer group that makes sure that at Selwood Housing, our services are effective and that our ways of working take into account our customers' perspective.

The scrutiny team is part of something called co-regulation, which is where tenants, rather than the government, make sure that housing associations are doing what they should be doing.

The team produces reports and recommendations for service improvements, for our leadership team and board. You can review these reports opposite.

We currently have five customers who make up our scrutiny team and are now recruiting for three more to join them. Meet the team and find out more about what it's like to be part of scrutiny here.

Below you can hear Kate Tivney, the scrutiny team chair, talking to Rae Watson of Tpas about the challenges of keeping scrutiny activity going under lockdown.

Current activities

The scrutiny team most recently completed a report on responsive repairs and are starting to research their next review on complaints.

If you would like to find out more about our scrutiny team please watch our short animation below and contact us at

Selwood Housing is a registered charity (1141124). Selwood Housing Society Limited is a company limited by guarantee (4168336). We are authorised and regulated by the Financial Conduct Authority reference no 739371. All rights reserved.
Following the government's advice that everyone must stay at home to help fight coronavirus, we need to make some changes to our services. Read more about these changes here.Find out more