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Our-scrutiny-team

Our scrutiny team

Working better together

The scrutiny team is an independent customer group that makes sure that at Selwood Housing, our services are effective and that our ways of working take into account our customers' perspective.

The scrutiny team is part of something called co-regulation, which is where tenants, rather than the government, make sure that housing associations are doing what they should be doing.

The team produces reports and recommendations for service improvements, for our leadership team and board. You can review these reports opposite.

We currently have ten customers who make up our scrutiny team. Meet the team and find out more about what it's like to be part of scrutiny here.

Below you can hear Kate Tivney, the scrutiny team chair, talking to Rae Watson of Tpas about the challenges of keeping scrutiny activity going under lockdown.

Current activities

The scrutiny team most recently completed a report on responsive repairs and are starting to research their next review on complaints.

If you would like to find out more about our scrutiny team please watch our short animation below and contact us at makeadifference@selwoodhousing.com

Read our latest scrutiny annual report here

Reporting

You can download all our scrutiny team reports below by subject area.

Key achievements

Here are some examples of scrutiny recommendations that have been implemented:

  • Ending a tenancy - bereavement training has been introduced for customer facing teams
  • ASB - more information on the website about the action taken against perpetrators
  • Kitchen replacements - improved communication, especially for vulnerable customers
  • Grounds maintenance - investment in an improved mapping system to identify areas of land ownership
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Thank you for being patient as we restart services, you can now report new repairs to us . For the latest updates, visit ourcoronavirus information page.
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