Our scrutiny team is an independent group of customers that ensures our services are effective and that the way we work considers our customers' perspectives.
This is part of something called co-regulation which means that as a landlord we must support tenants to shape and scrutinise our service delivery and hold us to account.
The team have completed many reviews, that have led to recommendations for our board and leadership team, resulting in service improvements.
The 'Together with tenants' charter is a sector initiative focused on strengthening the relationship between tenants and their landlords.
Working alongside Selwood Housing, the scrutiny team has designed a framework to implement and monitor Selwood Housing's progress against the charter's six commitments.
I live in Warminster and have been a Selwood tenant for nearly 6 years. I joined the scrutiny team in June 2021, I am excited to be a voice for tenants, and to help Selwood Housing improve its services across Somerset & Wiltshire.
Our scrutiny team have chosen to review our damp and mould services. The team will be taking part in a one-day workshop along with our customers to review our policies and procedures on Wednesday 23 August.
Key achievements: Five out of seven recommendations were approved and have begun to be implemented. The scrutiny team carried out a number of research tasks which included analysing customer letters, interviewing Selwood Housing staff and customers, and researching our customer satisfaction statistics.