If you have any questions about the programme, or to find out about ways to get involved, contact our involvement team.
We invited 6 new customers to talk to us about their experiences with moving into their new property. We wanted to find out what is important to customers to help us update our Lettable Standards policy. This is the standard we set when a home becomes empty to get it up to scratch for a new tenant.
Our customers came up with a number of things they would have liked to have seen differently, which can be summarised in the following four points:
At the time of writing, we have several plans in place to improve things based on our customer's feedback. Both from this review and the satisfaction data we collect from surveying new customers when they join us. Here are some of the things we plan to do:
We are now working on updating the policy and this will soon be viewable on our website.
We'd like to thank all the customers who volunteered their time with us to share their views on how we can improve our Lettable Standards.
Really easy to work with you and the host was open and friendly which was nice.
I think it was great for Selwood to gain knowledge from their customers it's made me really feel listened to.