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Help paying your bills

Fuel poverty

A household is said to be in fuel poverty if its required fuel costs are above the national average or if the household is left below the official poverty line after paying for fuel.

There are grants and schemes available to help you cover the costs of your fuel bills.

The energy regulator OFGEM provides information on what to do if you cannot afford your energy bills, visit the OFGEM website to find out more. 

Help for Households

See what Government support is available to help with the cost of living and find out how to save money with energy saving tips.

Water debt

More information on how you can manage your water debt can be found on National Debt Line.  

For customers who are supplied by Wessex Water Help paying your bill | Wessex Water. 

Where Bristol Water is your supplier Struggling To Pay (bristolwater.co.uk). 

Food and furniture

If you are struggling with the cost of food, our customer support team can advise on food bank assistance.

You can also find community fridges in Frome and Trowbridge.

For furniture or items for your home, contact:

Social tariffs for broadband

The broadband market offers customers a wide range of choices, with different deals available to suit different needs

For more information visit Ofcom.

Winter fuel allowances

Warm Home Discount Scheme

This is funded by the government but run by your own energy provider. It is available to customers who get the 'Guarantee Credit element of Pension Credit' or are on a low income and meet their energy suppliers criteria for the scheme.

The scheme can provide up to a £140 one-off reduction on electricity bills.

Visit Warm Home Discount Scheme (gov.uk) to find out more.

Cold Weather Payment

Additional payment can be accessed if temperatures fall below a certain level. This is run the same way as the Warm Home Discount Scheme.

Visit Cold Weather Payment (gov.uk) to find out more.

Surviving Winter campaign

This is run by the Wiltshire Community Foundation and is a fund made up of donations by customers of state pension age who do not require their fuel allowance.

A partner agency will need to make the application on your behalf (Selwood Housing is no longer a partner agency).

Visit Surviving Winter (wiltshirecf.org.uk) to find out more.

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1 day ago
Selwood Housing

Whether you're looking to pay rent, report a repair or access documents and information that relate to your tenancy, you can find what you need on our website. ... See MoreSee Less

2 days ago
Selwood Housing

Delighted to see this update from the YMCA Green Shoots nursery in Studley Green. The charity was awarded a grant from our Stronger Communities Fund to help block pave a gravelled area of the garden, opening it up for more children to use. The paved areas provide a smooth surface and an area for those who need smaller, quieter spaces to play in. ... See MoreSee Less

Delighted to see this update from the YMCA Green Shoots nursery in Studley Green. The charity was awarded a grant from our Stronger Communities Fund to help block pave a gravelled area of the garden, opening it up for more children to use. The paved areas provide a smooth surface and an area for those who need smaller, quieter spaces to play in.Image attachmentImage attachment+8Image attachment

1 CommentComment on Facebook

More details about our Stronger Communities Fund, as well as application deadlines, can be found on our website: www.selwoodhousing.com/get-involved/funding-and-communities/

4 days ago
Selwood Housing

Many boilers will need to have their system pressure topped up with water at some stage. To check if your boiler needs to be topped up, locate the pressure gauge on the front of the system. If the dial is too low and is in the red, then you will need to repressurise it. If your boiler's pressure is too low, it can prevent the system from heating up efficiently, which could lead to a loss of hot water. If your boiler's pressure is too high, you can request an appointment for our repairs team to come out to your home: ecs.page.link/bbvqK ... See MoreSee Less

Many boilers will need to have their system pressure topped up with water at some stage. To check if your boiler needs to be topped up, locate the pressure gauge on the front of the system. If the dial is too low and is in the red, then you will need to repressurise it. If your boilers pressure is too low, it can prevent the system from heating up efficiently, which could lead to a loss of hot water. If your boilers pressure is too high, you can request an appointment for our repairs team to come out to your home: https://ecs.page.link/bbvqK

1 CommentComment on Facebook

Lol, I topped my pressure up on my boiler after being shown.. but what the engineer forgot to mention is the pressure increases when heating is on anyway, so don't pressurise when off as like me my pressure was over 4 and I needed an emergency call out . It is not as easy as just being shown.

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