See what Government support is available to help with the cost of living and find out how to save money with energy saving tips.
A household is said to be in fuel poverty if its required fuel costs are above the national average or if the household is left below the official poverty line after paying for fuel.
There are grants and schemes available to help you cover the costs of your fuel bills.
The energy regulator OFGEM provides information on what to do if you cannot afford your energy bills, visit the OFGEM website to find out more.
See what Government support is available to help with the cost of living and find out how to save money with energy saving tips.
More information on how you can manage your water debt can be found on National Debt Line.
For customers who are supplied by Wessex Water Help paying your bill | Wessex Water.
Where Bristol Water is your supplier Struggling To Pay (bristolwater.co.uk).
If you are struggling with the cost of food, our customer support team can advise on food bank assistance.
You can also find community fridges in Frome and Trowbridge.
For furniture or items for your home, contact:
The broadband market offers customers a wide range of choices, with different deals available to suit different needs
For more information visit Ofcom.
This is funded by the government but run by your own energy provider. It is available to customers who get the 'Guarantee Credit element of Pension Credit' or are on a low income and meet their energy suppliers criteria for the scheme.
The scheme can provide up to a £140 one-off reduction on electricity bills.
Visit Warm Home Discount Scheme (gov.uk) to find out more.
Additional payment can be accessed if temperatures fall below a certain level. This is run the same way as the Warm Home Discount Scheme.
Visit Cold Weather Payment (gov.uk) to find out more.
This is run by the Wiltshire Community Foundation and is a fund made up of donations by customers of state pension age who do not require their fuel allowance.
A partner agency will need to make the application on your behalf (Selwood Housing is no longer a partner agency).
Visit Surviving Winter (wiltshirecf.org.uk) to find out more.
We need to carry out a technical upgrade to our main customer database on the afternoon of Monday 7 October. If you call us between 2:30pm and 5:30pm on Monday, we will be able to take your call but will be limited in the information we can provide. If your query isn’t urgent, you may wish to delay your call to us until Tuesday 8 October.
You can also email us at info@selwoodhousing.com or visit the website: ecs.page.link/Tdk3R
Thank you for your understanding, and we apologise for any inconvenience this may cause.
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Meet Zoe Ridley, one of our customer complaints specialists. No two days are the same in her role. Sometimes she’s out on site, other times, she’s in the office with case managers, collecting paperwork and information. Other times she’ll be working from home to focus on administrative tasks.
Take a look at her meet the team profile on our website, to read more about her role and what it entails: ecs.page.link/m2231 #WorkLifeWeek
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Every three years we send our customers an in-depth survey asking how best to involve them. Our customers' views matter to us and we want to make sure that they can help us to shape and improve our services. Customers will have been sent a link via email to our online survey, which will be open until the 22nd October. Questions cover your home, neighbourhood, communication, opportunities to get involved and complaints. If you haven't received the survey, please contact makeadifference@selwoodhousing.com with your details. We can then determine whether you should have received an email link or a postal copy.
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All done
