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Help paying your bills

Fuel poverty

A household is said to be in fuel poverty if its required fuel costs are above the national average or if the household is left below the official poverty line after paying for fuel.

There are grants and schemes available to help you cover the costs of your fuel bills.

The energy regulator OFGEM provides information on what to do if you cannot afford your energy bills,  visit the OFGEM website to find out more.

Help for Households

See what Government support is available to help with the cost of living and find out how to save money with energy saving tips.

Water debt

More information on how you can manage your water debt can be found on National Debt Line.  

For customers who are supplied by Wessex Water Help paying your bill | Wessex Water.

Where Bristol Water is your supplier Struggling To Pay (bristolwater.co.uk).

Food and furniture

If you are struggling with the cost of food, our customer support team can advise on food bank assistance.

You can also find community fridges in Frome and Trowbridge.

For furniture or items for your home, contact:

Social tariffs for broadband

The broadband market offers customers a wide range of choices, with different deals available to suit different needs

For more information visit Ofcom.

Winter fuel allowances

Warm Home Discount Scheme

This is funded by the government but run by your own energy provider. It is available to customers who get the 'Guarantee Credit element of Pension Credit' or are on a low income and meet their energy suppliers criteria for the scheme.

The scheme can provide up to a £140 one-off reduction on electricity bills.

Visit Warm Home Discount Scheme (gov.uk) to find out more.

Cold Weather Payment

Additional payment can be accessed if temperatures fall below a certain level. This is run the same way as the Warm Home Discount Scheme.

Visit Cold Weather Payment (gov.uk) to find out more.

Surviving Winter campaign

This is run by the Wiltshire Community Foundation and is a fund made up of donations by customers of state pension age who do not require their fuel allowance.

A partner agency will need to make the application on your behalf (Selwood Housing is no longer a partner agency).

Visit Surviving Winter (wiltshirecf.org.uk) to find out more.

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14 hours ago
Selwood Housing

🏡🌱 We want to ensure that everything we do has a positive impact now and in the future!
Which is why why we publish an environmental, social and governance (ESG) report each year. The report shows how we're doing on a range of areas including building safety and quality, affordability, resident support, environmental impact, support for our communities and staff wellbeing.
👉 Find out more and read the latest report on our website: ecs.page.link/BjXdR
... See MoreSee Less

🏡🌱 We want to ensure that everything we do has a positive impact now and in the future! 
Which is why why we publish an environmental, social and governance (ESG) report each year. The report shows how were doing on a range of areas including building safety and quality, affordability, resident support, environmental impact, support for our communities and staff wellbeing. 
👉 Find out more and read the latest report on our website: https://ecs.page.link/BjXdR
4 days ago
Selwood Housing

🏡🛠 Is something in your home in need of repair? It may be that you're able to quickly carry out the repair yourself. Head to our repairs tips and advice pages to find lots of articles on repairs and improvements you can make in your home: ecs.page.link/8v1nj ... See MoreSee Less

🏡🛠 Is something in your home in need of repair? It may be that youre able to quickly carry out the repair yourself. Head to our repairs tips and advice pages to find lots of articles on repairs and improvements you can make in your home: https://ecs.page.link/8v1nj
6 days ago
Selwood Housing

🏡 It's #sharedownershipweek ! 🏡

If you want to find out more about shared ownership as way of getting onto the property ladder, visit our website: ecs.page.link/AFgah

You can also stay up to date with available properties and all the latest from our home ownership team on our Selwood Sales page!
... See MoreSee Less

🏡 Its #SharedOwnershipWeek ! 🏡

If you want to find out more about shared ownership as way of getting onto the property ladder, visit our website: https://ecs.page.link/AFgah 

You can also stay up to date with available properties and all the latest from our home ownership team on our Selwood Sales page!
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