Selwood Housing has adopted the National Housing Federations Together with Tenants charter. This is a national initiative and commitment by Selwood Housing to reinforce and strengthen the relationship we have with our customers.
Customer engagement has been at the heart of everything Selwood Housing, and our predecessor WWHS, have done. The charter strongly reflects our existing work and involvement strategy and we believe this will strengthen and reinforce our work with customers.
Although we had already adapted to this strategy, one of the key differences is our scrutiny team now reviews and reports on our progress quarterly. Our scrutiny team are independently minded customers who are already reviewing our services and actively making recommendations for improvements. To find out more about the work they do, visit our scrutiny team page.
As this is a national initiative that spreads across other housing associations, we believe we can continuously learn from how they involve their customers to provide a better service.
Relationships
Housing associations will treat all residents with respect in all of their interactions. Relationships between residents and housing associations will be based on openness, honesty and transparency.
Communication
Residents will receive clear, accessible and timely information from their housing association on the issues that matter to them, including important information about their homes and local community, how the organisation is working to address problems, how the organisation is run, and information about performance on key issues.
Voice and influence
Housing associations will seek and value the views of residents, and will use this information to inform decisions. Every individual resident will feel listened to by their housing association on the issues that matter to them and can speak without fear.
Accountability
Collectively, residents will work in partnership with their housing association to independently scrutinise and hold their housing association to account for the decisions that affect the quality of their homes and services.
Quality
Residents can expect their homes to be of good quality, well maintained, safe and well managed.
When things go wrong
Residents will have simple and accessible routes for raising issues, making complaints and seeking redress. Residents will receive timely advice and support when things go wrong.
As part of the Together with Tenants charter, we have published our involvement and communities strategy 2022-25.
We will also monitor our progress against the charter action plan and include this in the scrutiny team's annual report.
You can also view all the scrutiny reports below.
If you can't find what you're looking for please contact us at info@selwoodhousing.com
🛠We recently invited customers to review our repairs service. Following their feedback, we've created a new webpage which gives a clear explanation of our repairs service, details of how we categorise repairs and our response times.
For emergency repairs we aim to respond the same day, priority repairs by the end of the next working day and routine repairs within either 30 or 60 days. Find out more on our repairs service webpage: ecs.page.link/1M67h
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Want to know what you can do to help those sleeping on the streets? Watch this short video from Our Wiltshire to find out what their rough sleepers team are doing and how you can support anyone you see living on the streets via Street Link.
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🎅 Only 20 days to go until the big day, are you busily putting up Christmas lights and decorations? 🎄Take a moment to read these tips and advice to make sure you stay fire-safe at home this festive season 👉 ecs.page.link/Z3ivv
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