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Together with tenants 2

Together with Tenants charter

What is the Together with Tenants charter?

Selwood Housing has adopted the National Housing Federations Together with Tenants charter. This is a national initiative and commitment by Selwood Housing to reinforce and strengthen the relationship we have with our customers.

Why did we adopt the Together with Tenants?

Customer engagement has been at the heart of everything Selwood Housing, and our predecessor WWHS, have done. The charter strongly reflects our existing work and involvement strategy and we believe this will strengthen and reinforce our work with customers.

What's changed?

Although we had already adapted to this strategy, one of the key differences is our scrutiny team now reviews and reports on our progress quarterly. Our scrutiny team are independently minded customers who are already reviewing our services and actively making recommendations for improvements. To find out more about the work they do, visit our scrutiny team page.

As this is a national initiative that spreads across other housing associations, we believe we can continuously learn from how they involve their customers to provide a better service.

What are the six commitments?

Relationships

Housing associations will treat all residents with respect in all of their interactions. Relationships between residents and housing associations will be based on openness, honesty and transparency.

Residents will receive clear, accessible and timely information from their housing association on the issues that matter to them, including important information about their homes and local community, how the organisation is working to address problems, how the organisation is run, and information about performance on key issues.

Housing associations will seek and value the views of residents, and will use this information to inform decisions. Every individual resident will feel listened to by their housing association on the issues that matter to them and can speak without fear.

Collectively, residents will work in partnership with their housing association to independently scrutinise and hold their housing association to account for the decisions that affect the quality of their homes and services.

Residents can expect their homes to be of good quality, well maintained, safe and well managed.

Residents will have simple and accessible routes for raising issues, making complaints and seeking redress. Residents will receive timely advice and support when things go wrong.

Our progress

As part of the Together with Tenants charter, we have published our involvement and communities strategy 2022-25.

We will also monitor our progress against the charter action plan and include this in the scrutiny team's annual report which you can find on the scrutiny team page.

Can't find what you're looking for?

If you can't find what you're looking for please contact us at info@selwoodhousing.com

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13 hours ago
Selwood Housing

Leaving your air source heat pump on constantly to regulate the temperature in your home is the most energy-efficient and cost-effective way to run it, and will help you stay comfortable year-round.
As the seasons change, it's important to adjust your air source heat pump settings for optimal comfort, increasing the temperature in winter and lowering it in summer. If you're going away on holiday, you can leave the air source heat pump in holiday mode rather than switching it off. ecs.page.link/PA1Qn
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Leaving your air source heat pump on constantly to regulate the temperature in your home is the most energy-efficient and cost-effective way to run it, and will help you stay comfortable year-round. 
As the seasons change, its important to adjust your air source heat pump settings for optimal comfort, increasing the temperature in winter and lowering it in summer. If youre going away on holiday, you can leave the air source heat pump in holiday mode rather than switching it off. https://ecs.page.link/PA1Qn
3 days ago
Selwood Housing

We’ve recently signed appointed City Plumbing UK as one of three new suppliers for building materials. City Plumbing have shown themselves to be both reliable and agile and this new contract will allow us to implement more efficient systems and processes, monitor performance and ultimately offer value for money to our customers.

"The Social Housing Regulation Act has set clear response times for hazards – and for emergency repairs like boilers in particular – meaning housing providers like Selwood Housing need a trusted supply chain partner that can provide what they and their residents need when they need it. To this end, mobilisation and stock management formed a huge part of this contract, and we're proud to have an industry-leading infrastructure that can make this a reality. These logistics, combined with our team's extensive sector experience and absolute prioritisation of residents, make us the perfect partner for Selwood Housing." - Richard Adams, Sales Director at Integrated Solutions at City Plumbing.
... See MoreSee Less

We’ve recently signed appointed City Plumbing UK as one of three new suppliers for building materials. City Plumbing have shown themselves to be both reliable and agile and this new contract will allow us to implement more efficient systems and processes, monitor performance and ultimately offer value for money to our customers. 

The Social Housing Regulation Act has set clear response times for hazards – and for emergency repairs like boilers in particular – meaning housing providers like Selwood Housing need a trusted supply chain partner that can provide what they and their residents need when they need it. To this end, mobilisation and stock management formed a huge part of this contract, and were proud to have an industry-leading infrastructure that can make this a reality. These logistics, combined with our teams extensive sector experience and absolute prioritisation of residents, make us the perfect partner for Selwood Housing. - Richard Adams, Sales Director at Integrated Solutions at City Plumbing.
3 days ago
Selwood Housing

Do you know a skilled carpenter looking for a new role?

We are seeking a motivated multi skilled carpenter with the ability to:
Diagnose and address repairs in customers' homes
Communicate effectively with customers and the planning team, keeping them informed of repair progress
Deliver carpentry works to the highest standard, aiming for a 'first-time fix'
Ensure compliance with health and safety regulations and industry best practices
Work independently, efficiently managing time and van stocks to maximise productivity
Undertake out-of-hours duties as part of a call-out rota

As a valuable member of our Response Repairs Operatives team, they will play a crucial role in carrying out day-to-day repairs and maintenance in our clients' homes. Additionally, they'll be instrumental in preparing vacant homes for new customers, ensuring top-notch craftsmanship and service delivery.

For full details, and to apply, visit our website 👉 ecs.page.link/WjF8x
... See MoreSee Less

Do you know a skilled carpenter looking for a new role? 

We are seeking a motivated multi skilled carpenter with the ability to:
Diagnose and address repairs in customers homes
Communicate effectively with customers and the planning team, keeping them informed of repair progress
Deliver carpentry works to the highest standard, aiming for a first-time fix
Ensure compliance with health and safety regulations and industry best practices
Work independently, efficiently managing time and van stocks to maximise productivity
Undertake out-of-hours duties as part of a call-out rota

As a valuable member of our Response Repairs Operatives team, they will play a crucial role in carrying out day-to-day repairs and maintenance in our clients homes. Additionally, theyll be instrumental in preparing vacant homes for new customers, ensuring top-notch craftsmanship and service delivery. 

For full details, and to apply, visit our website 👉 https://ecs.page.link/WjF8x
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