If you have any questions about the programme, or to find out about ways to get involved, contact our involvement team.
Email: makeadifference@selwoodhousing.com
Tel: 01225 715715
In May and June 2022, we delivered a customer training programme called We Are All Selwood Housing.
There were four, half day workshops covering topics such as the history of Selwood Housing, governance, community, services and lettings.
This was a pilot project to determine whether this is something that should take place again in the future.
We wanted to provide a programme which increased customer knowledge of social housing and how Selwood Housing operates.
We also wanted to encourage customers to apply to become part of our Board or Scrutiny Team, and have the knowledge to perform their best in the application stage.
Additionally, we hoped that learners would be better prepared for applying for jobs with Selwood Housing after completing the programme.
Eleven customers participated in the programme. Six learners participated by joining our in-person workshops and five learners completed the course online.
88% were very happy or happy with the content of the programme and 93% had a very good or good understanding after completing each programme module.
Three learners applied to be on our Scrutiny team.
If you have any questions about the programme, or to find out about ways to get involved, contact our involvement team.
Email: makeadifference@selwoodhousing.com
Tel: 01225 715715
If you can't find what you're looking for please contact us at info@selwoodhousing.com
We need to carry out a technical upgrade to our main customer database on the afternoon of Monday 7 October. If you call us between 2:30pm and 5:30pm on Monday, we will be able to take your call but will be limited in the information we can provide. If your query isn’t urgent, you may wish to delay your call to us until Tuesday 8 October.
You can also email us at info@selwoodhousing.com or visit the website: ecs.page.link/Tdk3R
Thank you for your understanding, and we apologise for any inconvenience this may cause.
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Meet Zoe Ridley, one of our customer complaints specialists. No two days are the same in her role. Sometimes she’s out on site, other times, she’s in the office with case managers, collecting paperwork and information. Other times she’ll be working from home to focus on administrative tasks.
Take a look at her meet the team profile on our website, to read more about her role and what it entails: ecs.page.link/m2231 #WorkLifeWeek
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Every three years we send our customers an in-depth survey asking how best to involve them. Our customers' views matter to us and we want to make sure that they can help us to shape and improve our services. Customers will have been sent a link via email to our online survey, which will be open until the 22nd October. Questions cover your home, neighbourhood, communication, opportunities to get involved and complaints. If you haven't received the survey, please contact makeadifference@selwoodhousing.com with your details. We can then determine whether you should have received an email link or a postal copy.
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All done
