Selwood Housing recognises the need to be aware of any equality and diversity barriers and work with our customers and partners to be an inclusive organisation that treats everyone with respect.
Read more on the Equality Act 2010 (Equality Act easy-read version).
All customers attending the focus group understood the importance of collecting equality and diversity data and the positive steps Selwood Housing are making to understand their customer base.
We invited five customers to help us review our policy and join us in a focus group to give feedback and recommendations on clarity, simplicity, and inclusivity.
All feedback and recommendations have been reviewed, and the customer equality, diversity and inclusion policy has been edited and updated to reflect what our customers said.
| You said | We did |
|---|---|
| Customers' situations and needs are varied, it is important to share information through various channels. | We are looking into the use of noticeboards and communal areas in our flats and sheltered schemes to display policies and useful information. |
| People learn and understand differently. Understanding of the legislation should be simple and in Plain English. | We have edited the policy and included a link to the government website. |
| Equality and diversity legislation is constantly evolving, how often will the policy be reviewed? | All policies are reviewed every three years, plans are in place to update new guidelines within this time frame. |
| How will you encourage a diverse range of customers to get involved? | We will discuss the needs of individual customers that would like to be involved and find options and solutions. |
| Simplify wording and sentences, no jargon. Keep the policy clear and straightforward. | We have reviewed the policy, made changes to definitions and reduced jargon and acronyms. |
If you can't find what you're looking for please contact us at info@selwoodhousing.com
Over the last year, we’ve shared with you some of the feedback from our quarterly customer satisfaction surveys. These surveys, carried out by Acuity on our behalf, are part of the tenant satisfaction measures (‘TSMs’) introduced in 2023 by the Regulator of Social Housing.
All social housing landlords must carry out surveys with their tenants using a set of twelve TSM questions. Alongside these survey questions, landlords must also collect data and publish ten management information measures that focus on operational areas, such as safety and compliance.
We now have our first full year of these TSM results, and we’re pleased to report that for each survey measure our results are in the top 25% of our peer group of housing associations.
You can view our full TSM results, including survey and management information measures, on the new Tenant Satisfaction Measures page of our website: ecs.page.link/bDNRG
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Our grounds maintenance contractor John O'Conner Grounds Maintenance Ltde Ltd has designed a dedicated website where you can find out when they're due in your area. Due to busy periods and weather conditions, we cannot give exact dates when works will be carried out, please use this schedule as a guide. Selwood Housing – John O'Conner Local ecs.page.link/7Bx5g
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I've no words for how I feel about the the person who did the grass again.
I have to say the new team (about a year now) are very good a bit messy at times but wet grass what can you do. They seem to be up at least once a month.
Wiltshire Council is developing its 2024-2029 Accommodation Strategy and seeks input from older residents on maintaining independence in their homes. If staying at home is impractical, the Council aims to understand how local services can be improved to feel like home for residents. Your feedback in this survey will help shape the strategy and inform future housing needs for older people in Wiltshire.
Follow this link to the survey it should take no longer than 10 minutes and will really help Wiltshire Council understand the potential needs and wishes of those aged 50+ Accommodation Strategy Survey ecs.page.link/k8bBw
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Done and done asked for the warden to be reinstated ridiculous the council took them away
