Selwood Housing recognises the need to be aware of any equality and diversity barriers and work with our customers and partners to be an inclusive organisation that treats everyone with respect.
Read more on the Equality Act 2010 (Equality Act easy-read version).
All customers attending the focus group understood the importance of collecting equality and diversity data and the positive steps Selwood Housing are making to understand their customer base.
We invited five customers to help us review our policy and join us in a focus group to give feedback and recommendations on clarity, simplicity, and inclusivity.
All feedback and recommendations have been reviewed, and the customer equality, diversity and inclusion policy has been edited and updated to reflect what our customers said.
| You said | We did |
|---|---|
| Customers' situations and needs are varied, it is important to share information through various channels. | We are looking into the use of noticeboards and communal areas in our flats and sheltered schemes to display policies and useful information. |
| People learn and understand differently. Understanding of the legislation should be simple and in Plain English. | We have edited the policy and included a link to the government website. |
| Equality and diversity legislation is constantly evolving, how often will the policy be reviewed? | All policies are reviewed every three years, plans are in place to update new guidelines within this time frame. |
| How will you encourage a diverse range of customers to get involved? | We will discuss the needs of individual customers that would like to be involved and find options and solutions. |
| Simplify wording and sentences, no jargon. Keep the policy clear and straightforward. | We have reviewed the policy, made changes to definitions and reduced jargon and acronyms. |
If you can't find what you're looking for please contact us at info@selwoodhousing.com
Air source heat pumps are an eco-friendly and cost-effective alternative to traditional heating systems, such as gas boilers. They use the natural warmth in the air to heat and cool your home, helping you reduce your carbon footprint and keep your energy bills down. However, they work differently to traditional heating systems.
We've explained why these systems can take time to heat up your home and provide tips to help you stay comfy all year round: Air source heat pumps: ecs.page.link/PA1Qn
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Wiltshire Wildlife Trust are hosting a Bat Walk this Saturday, 27th April, meeting at Studley Green Community Association, Lambrok Road, Trowbridge.
Attendees will have the opportunity to use bat detecting equipment while finding out more about these amazing mammals in our area!
The session starts at 7:30pm and will finish at 9:15pm.
Register your interest or find out more by contacting: sued@wiltshirewildlife.org
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The MySelwoodHousing portal for customers is unavailable from 1 pm on Tuesday 23 April to 9am on Monday 29 April due to routine maintenance.
For any queries about your portal account during this time, please call our customer support team on 01225 715 715 (Mon - Thu 8:30am - 5:30pm, Fri 8:30am - 5pm).
For alternative ways to pay your rent, visit our pay your rent page: ecs.page.link/vHrz8
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