Welcome to our tenant services pages. Whether you're looking to pay rent, report a repair or access documents and information that relate to your tenancy, you're in the right place.
We've also included here some handy links for key pages that you might need.
Here you can find a list of all policies and documents that relate to your tenancy.
Documents and policiesIf you want to leave a compliment or make a complaint to Selwood Housing, find out how to get in touch with us.
Complaints and complimentsIf you make a complaint to Selwood Housing, find out what happens next and the steps we will take to resolve the problem.
Our complaints processYou may be able to purchase your home under the Preserved Right to Buy.
Preserved Right to Buy and Right to AcquireRead our monthly customer update, including information about our services, repairs tips and advice, plus opportunities to get involved.
Customer updatesIf you can't find what you're looking for please contact us at info@selwoodhousing.com
We need to carry out a technical upgrade to our main customer database on the afternoon of Monday 7 October. If you call us between 2:30pm and 5:30pm on Monday, we will be able to take your call but will be limited in the information we can provide. If your query isn’t urgent, you may wish to delay your call to us until Tuesday 8 October.
You can also email us at info@selwoodhousing.com or visit the website: ecs.page.link/Tdk3R
Thank you for your understanding, and we apologise for any inconvenience this may cause.
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Meet Zoe Ridley, one of our customer complaints specialists. No two days are the same in her role. Sometimes she’s out on site, other times, she’s in the office with case managers, collecting paperwork and information. Other times she’ll be working from home to focus on administrative tasks.
Take a look at her meet the team profile on our website, to read more about her role and what it entails: ecs.page.link/m2231 #WorkLifeWeek
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Every three years we send our customers an in-depth survey asking how best to involve them. Our customers' views matter to us and we want to make sure that they can help us to shape and improve our services. Customers will have been sent a link via email to our online survey, which will be open until the 22nd October. Questions cover your home, neighbourhood, communication, opportunities to get involved and complaints. If you haven't received the survey, please contact makeadifference@selwoodhousing.com with your details. We can then determine whether you should have received an email link or a postal copy.
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All done
