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Help paying your bills

Fuel poverty

A household is said to be in fuel poverty if its required fuel costs are above the national average or if the household is left below the official poverty line after paying for fuel.

There are grants and schemes available to help you cover the costs of your fuel bills.

The energy regulator OFGEM provides information on what to do if you cannot afford your energy bills, visit the OFGEM website to find out more. 

Help for Households

See what Government support is available to help with the cost of living and find out how to save money with energy saving tips.

Water debt

More information on how you can manage your water debt can be found on National Debt Line.  

For customers who are supplied by Wessex Water Help paying your bill | Wessex Water. 

Where Bristol Water is your supplier Struggling To Pay (bristolwater.co.uk). 

Food and furniture

If you are struggling with the cost of food, our customer support team can advise on food bank assistance.

You can also find community fridges in Frome and Trowbridge.

For furniture or items for your home, contact:

Social tariffs for broadband

The broadband market offers customers a wide range of choices, with different deals available to suit different needs

For more information visit Ofcom.

Winter fuel allowances

Warm Home Discount Scheme

This is funded by the government but run by your own energy provider. It is available to customers who get the 'Guarantee Credit element of Pension Credit' or are on a low income and meet their energy suppliers criteria for the scheme.

The scheme can provide up to a £140 one-off reduction on electricity bills.

Visit Warm Home Discount Scheme (gov.uk) to find out more.

Cold Weather Payment

Additional payment can be accessed if temperatures fall below a certain level. This is run the same way as the Warm Home Discount Scheme.

Visit Cold Weather Payment (gov.uk) to find out more.

Surviving Winter campaign

This is run by the Wiltshire Community Foundation and is a fund made up of donations by customers of state pension age who do not require their fuel allowance.

A partner agency will need to make the application on your behalf (Selwood Housing is no longer a partner agency).

Visit Surviving Winter (wiltshirecf.org.uk) to find out more.

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11 hours ago
Selwood Housing

Local household recycling centres in Wiltshire have a great community paint reuse scheme which allows residents and community groups to collect free water-based paint which would have normally gone to waste.

If you have any leftover tins of water-based paint (ideally over half full) that are still in a usable condition and you’re unsure of how to get rid of it, take them along to your local HRC to promote reuse and prevent waste.
#GlobalRecyclingDay #RecyclingHeroes
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Local household recycling centres in Wiltshire have a great community paint reuse scheme which allows residents and community groups to collect free water-based paint which would have normally gone to waste. 

If you have any leftover tins of water-based paint (ideally over half full) that are still in a usable condition and you’re unsure of how to get rid of it, take them along to your local HRC to promote reuse and prevent waste. 
#GlobalRecyclingDay #RecyclingHeroes
4 days ago
Selwood Housing

Thank you to everyone who interacted with our video earlier in the week about our site on Polebarn Road in Trowbridge. In this extended version, Paul provides further details on the project itself and the properties built. He also explains the benefits of shared ownership.

Keep up to date with the latest properties we have for sale by following the Selwood Sales team on Facebook.
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5 days ago
Selwood Housing

We caught up with our Development Director, Paul Walsh, during New Homes Week recently. At our site on Polebarn Road in Trowbridge, ahead of its completion, Paul told us about the work undertaken and the properties available. ... See MoreSee Less

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