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Help paying your bills

Fuel poverty

A household is said to be in fuel poverty if its required fuel costs are above the national average or if the household is left below the official poverty line after paying for fuel.

There are grants and schemes available to help you cover the costs of your fuel bills.

The energy regulator OFGEM provides information on what to do if you cannot afford your energy bills, visit the OFGEM website to find out more. 

Help for Households

See what Government support is available to help with the cost of living and find out how to save money with energy saving tips.

Water debt

More information on how you can manage your water debt can be found on National Debt Line.  

For customers who are supplied by Wessex Water Help paying your bill | Wessex Water. 

Where Bristol Water is your supplier Struggling To Pay (bristolwater.co.uk). 

Food and furniture

If you are struggling with the cost of food, our customer support team can advise on food bank assistance.

You can also find community fridges in Frome and Trowbridge.

For furniture or items for your home, contact:

Social tariffs for broadband

The broadband market offers customers a wide range of choices, with different deals available to suit different needs

For more information visit Ofcom.

Winter fuel allowances

Warm Home Discount Scheme

This is funded by the government but run by your own energy provider. It is available to customers who get the 'Guarantee Credit element of Pension Credit' or are on a low income and meet their energy suppliers criteria for the scheme.

The scheme can provide up to a £140 one-off reduction on electricity bills.

Visit Warm Home Discount Scheme (gov.uk) to find out more.

Cold Weather Payment

Additional payment can be accessed if temperatures fall below a certain level. This is run the same way as the Warm Home Discount Scheme.

Visit Cold Weather Payment (gov.uk) to find out more.

Surviving Winter campaign

This is run by the Wiltshire Community Foundation and is a fund made up of donations by customers of state pension age who do not require their fuel allowance.

A partner agency will need to make the application on your behalf (Selwood Housing is no longer a partner agency).

Visit Surviving Winter (wiltshirecf.org.uk) to find out more.

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3 days ago
Selwood Housing

#NationalPetMonth celebrates and raises awareness of responsible pet ownership and we’re here for it!
We recognise the benefits that responsible pet and animal ownership can bring, such as enhancing the owner's mental and physical health and encouraging exercise.

Pets will normally be allowed in all our properties with prior consent, except for flats with the following:

communal entrances.
shared areas or communal facilities (such as a lounge or laundry).

Customers are expected to act responsibly in relation to their pets and animals, and this includes adhering to their legal and welfare obligations
... See MoreSee Less

#NationalPetMonth celebrates and raises awareness of responsible pet ownership and we’re here for it!
We recognise the benefits that responsible pet and animal ownership can bring, such as enhancing the owners mental and physical health and encouraging exercise. 

Pets will normally be allowed in all our properties with prior consent, except for flats with the following:

communal entrances.
shared areas or communal facilities (such as a lounge or laundry).

Customers are expected to act responsibly in relation to their pets and animals, and this includes adhering to their legal and welfare obligations
3 days ago
Selwood Housing

Would you like to know how Selwood Housing prioritise upgrades for our homes? All housing associations must provide homes that meet the decent homes standard with requirements based on age, condition, and comfort. Selwood Housing has a long-term maintenance plan to manage and carry out required work to keep our homes in good condition.

We want your help in discussing how Selwood Housing prioritise their upgrades which includes the replacement of kitchens, bathrooms, boilers and re-roofing and how they communicate with you.

We would like to invite you to join us in one of our 2-hour workshops:

Date: Thursday 9 May 2024
Time: 2pm – 4pm

Date: Wednesday 15 May 2024
Time: 6pm – 8pm

Venue: Selwood Housing office, Bryer Ash Business Park, Trowbridge, BA14 8RT

To sign up for a workshop, please complete this short registration form: ecs.page.link/WKmvC

As a thank you for attending, you can choose to receive a gift, such as a shopping voucher.
... See MoreSee Less

Would you like to know how Selwood Housing prioritise upgrades for our homes? All housing associations must provide homes that meet the decent homes standard with requirements based on age, condition, and comfort. Selwood Housing has a long-term maintenance plan to manage and carry out required work to keep our homes in good condition.

We want your help in discussing how Selwood Housing prioritise their upgrades which includes the replacement of kitchens, bathrooms, boilers and re-roofing and how they communicate with you.

We would like to invite you to join us in one of our 2-hour workshops:

Date: Thursday 9 May 2024
Time: 2pm – 4pm

Date: Wednesday 15 May 2024
Time: 6pm – 8pm

Venue: Selwood Housing office, Bryer Ash Business Park, Trowbridge, BA14 8RT

To sign up for a workshop, please complete this short registration form: https://ecs.page.link/WKmvC

As a thank you for attending, you can choose to receive a gift, such as a shopping voucher.
5 days ago
Selwood Housing

For over 30 years Group 5, a furniture recycling charity based in Trowbridge, has made a difference in the lives of families and individuals in need. They collect good-quality donated furniture and provide it free of charge to those struggling to afford it. We continue to support Group 5 with funding from our Stronger Communities Fund to assist with annual running costs, helping to ensure the charity can continue its valuable work supporting some of our most vulnerable families, alleviating poverty and raising living standards. ... See MoreSee Less

For over 30 years Group 5, a furniture recycling charity based in Trowbridge, has made a difference in the lives of families and individuals in need. They collect good-quality donated furniture and provide it free of charge to those struggling to afford it. We continue to support Group 5 with funding from our Stronger Communities Fund to assist with annual running costs, helping to ensure the charity can continue its valuable work supporting some of our most vulnerable families, alleviating poverty and raising living standards.
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