As a shared owner who has purchased a shared ownership home with Selwood Housing, you have joint rights and responsibilities for your home with us which are set out in your lease.
For shared owners we will:
- Ensure that information relating to services to shared owners is provided on our website.
- Ensure that adequate buildings insurance is in place.
- Ensure our teams are knowledgeable and competent in order to deliver a professional and friendly service to you.
- Acknowledge your queries within two working days.
- Respond to permission requests to make alterations to your homes once we have received full details of your proposals within 28 days. If a visit is required by one of our surveyors, this time may be extended.
- Provide clear information regarding fees which may be applicable for services.
- Provide opportunities for you to get involved with our service.
- Update you and consult with you if there are major issues which affect your lease.
- Ensure that when you purchase your shared ownership home (new build and resale) you receive clear information about shared ownership with Selwood Housing.
- Offer support and money advice if you fall into difficulties paying your rent and service charge.
- Require a £250 deposit when you reserve your home. This secures your home. If you decide you no longer wish to proceed with your purchase, the reservation fee is fully refundable until you have viewed the property or 14 days from the date of reservation, whichever occurs first. After this point, if you decide not to proceed with your purchase, or we have to withdraw from the sale due to lack of progress due to circumstances within your control, such as failure to respond to communications, providing requested information, or taking reasonable steps to progress your purchase in the timeframe given at reservation, we will retain the £250 reservation fee to cover our costs.
To help deliver these standards, we ask our shared owners to:
- Keep to the terms and conditions of your lease.
- Pay the rent, service charges (including buildings insurance) and the cost of any shared repairs (if applicable).
- Take out adequate and appropriate home contents insurance.
- Request permission from us to sublet.
- Request permission to carry out alterations to your property if required by your lease.
- Carry out regular servicing of gas appliances and heating systems in your home by a qualified professional.
Let us know if you wish to:
- add or remove somebody to your tenancy or household.
- remortgage.
- sell your share.
- buy more shares.
Making a claim
If you need a repair in your shared ownership home and you are eligible for Right to Repair, find out more about making a claim.
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