In November 2019, following wide consultation with our sheltered housing customers, we introduced some changes to our service for sheltered schemes and adjacent sheltered properties.
These changes included a sheltered housing co-ordinator responsible for a patch of sheltered properties. They are your point of contact for any concerns you have regarding your home, your tenancy or the communal areas and grounds.
Where a service is the responsibility of another team in Selwood Housing such as a repair or grounds maintenance query you may choose to report the issue directly to the team concerned. The co-ordinator can act as the point of contact for any issue that is Selwood Housing's responsibility.