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Sheltered-housing

Sheltered housing service standards

Our sheltered housing service

In November 2019, following wide consultation with our sheltered housing customers, we introduced some changes to our service for sheltered schemes and adjacent sheltered properties.

These changes included a sheltered housing co-ordinator responsible for a patch of sheltered properties. They are your point of contact for any concerns you have regarding your home, your tenancy or the communal areas and grounds.

Where a service is the responsibility of another team in Selwood Housing such as a repair or grounds maintenance query you may choose to report the issue directly to the team concerned. The co-ordinator can act as the point of contact for any issue that is Selwood Housing's responsibility.

Please view our sheltered housing service standards for more information on the following:

  • How to contact your sheltered housing co-ordinator
  • Contacting Selwood Housing and how we respond
  • Scheme meetings
  • Estate inspections
  • Communal lounges
  • Fire safety
  • Sheltered caretaking service and cleaning specification

Can't find what you're looking for?

If you can't find what you're looking for please contact us at info@selwoodhousing.com

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Sheltered housing

  • Sheltered housing service standards
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12 hours ago
Selwood Housing

With over 20 teams covering a wide variety of responsibilities, there are many career pathways for you to explore at Selwood Housing. We'll be spotlighting a few of our team members this week as parNational Careers Week Week but you can find details of all the teams on our website here: ecs.page.link/7w#NCW2024W2024 ... See MoreSee Less

With over 20 teams covering a wide variety of responsibilities, there are many career pathways for you to explore at Selwood Housing. Well be spotlighting a few of our team members this week as part of National Careers Week but you can find details of all the teams on our website here: https://ecs.page.link/7wrbB 
#NCW2024
1 day ago
Selwood Housing

Wiltshire Council is inviting residents in the Studley Green area of Trowbridge to join them on the 6th March (6 - 8 pm) and 7th March (9.30 - 11.30 am) at Studley Green Primary School to share ideas on how a pot of funding could be used to benefit the community. Contact communityconversations@wiltshire.gov.uk for further information. ... See MoreSee Less

Wiltshire Council is inviting residents in the Studley Green area of Trowbridge to join them on the 6th March (6 - 8 pm) and 7th March (9.30 - 11.30 am) at Studley Green Primary School to share ideas on how a pot of funding could be used to benefit the community. Contact communityconversations@wiltshire.gov.uk for further information.
2 days ago
Selwood Housing

"I've lived in my Selwood property for the last 7 months and I've loved every minute. Choosing shared ownership has meant I can get back onto the property market and afford it. Because I own a percentage of my property, it means my future is secure. I'm impressed with the spec and the communication from the team was brilliant. They kept me in the loop the whole way through. " - Kathryn.

#NewHomesWeek
... See MoreSee Less

Ive lived in my Selwood property for the last 7 months and Ive loved every minute. Choosing shared ownership has meant I can get back onto the property market and afford it. Because I own a percentage of my property, it means my future is secure. Im impressed with the spec and the communication from the team was brilliant. They kept me in the loop the whole way through.  - Kathryn.

#NewHomesWeek
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