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Sheltered-housing

Sheltered housing service standards

Our sheltered housing service

In November 2019, following wide consultation with our sheltered housing customers, we introduced some changes to our service for sheltered schemes and adjacent sheltered properties.

These changes included a sheltered housing co-ordinator responsible for a patch of sheltered properties. They are your point of contact for any concerns you have regarding your home, your tenancy or the communal areas and grounds.

Where a service is the responsibility of another team in Selwood Housing such as a repair or grounds maintenance query you may choose to report the issue directly to the team concerned. The co-ordinator can act as the point of contact for any issue that is Selwood Housing's responsibility.

Please view our sheltered housing service standards for more information on the following:

  • How to contact your sheltered housing co-ordinator
  • Contacting Selwood Housing and how we respond
  • Scheme meetings
  • Estate inspections
  • Communal lounges
  • Fire safety
  • Sheltered caretaking service and cleaning specification

Can't find what you're looking for?

If you can't find what you're looking for please contact us at info@selwoodhousing.com

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Sheltered housing

  • Sheltered housing service standards
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4 days ago
Selwood Housing

Tuesday is the deadline for customers to contribute to our 2024 Customer conversation. We use the results of these three-yearly surveys to create effective and appropriate involvement opportunities for our customers. We will also share them with the rest of the organisation so that all of our services can continue to be developed with the customer in mind. We had a great response to our last all-customer survey. You can see the results and what we did with them here: ecs.page.link/Fxivi ... See MoreSee Less

Tuesday is the deadline for customers to contribute to our 2024 Customer conversation. We use the results of these three-yearly surveys to create effective and appropriate involvement opportunities for our customers. We will also share them with the rest of the organisation so that all of our services can continue to be developed with the customer in mind. We had a great response to our last all-customer survey. You can see the results and what we did with them here: https://ecs.page.link/Fxivi
6 days ago
Selwood Housing

World Menopause Day is celebrated every year on 18th October. It was founded by the International Menopause Society which brings together the world’s leading experts on menopause and midlife women’s health to improve the experience of women globally. The theme for World Menopause Day 2024 is Menopause Hormone Therapy (commonly known in the UK as HRT) - head to their website where you can find lots of information on the topic. ... See MoreSee Less

World Menopause Day is celebrated every year on 18th October. It was founded by the International Menopause Society which brings together the world’s leading experts on menopause and midlife women’s health to improve the experience of women globally. The theme for World Menopause Day 2024 is Menopause Hormone Therapy (commonly known in the UK as HRT) - head to their website where you can find lots of information on the topic.

1 CommentComment on Facebook

I don't think us men quite get what a physically, mentally challenging time this can be for a woman, watching my wife go though this is horrible, so I can't even imagine what it's like for her. Great to see your brining this awareness out there. Xxxx

1 week ago
Selwood Housing

Meet Luke, a multi-skilled plumber here at Selwood Housing. Day-to-day, his role includes installing boilers, radiators and heating systems. Luke has worked with us for 20 years now, starting as an apprentice, gaining experience, new skills and qualifications along the way.

Read more about his career pathway and the work he does on his meet the team profile here: ecs.page.link/vTvRE
... See MoreSee Less

Meet Luke, a multi-skilled plumber here at Selwood Housing. Day-to-day, his role includes installing boilers, radiators and heating systems. Luke has worked with us for 20 years now, starting as an apprentice, gaining experience, new skills and qualifications along the way. 

Read more about his career pathway and the work he does on his meet the team profile here: https://ecs.page.link/vTvRE

3 CommentsComment on Facebook

Think the houses should be checked with thermal camera to see where the heat is going

Windows that close properly would be a start. But no! You want to wait till late next year! Baring in mind you let us move in like this a year ago!!!

U can keep them out my home, finally getting my flooring put right, between them and the twat who passed the hamster rule, they have trashed my kitchen floor!!!

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