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Sheltered-housing

Sheltered housing service standards

Our sheltered housing service

In November 2019, following wide consultation with our sheltered housing customers, we introduced some changes to our service for sheltered schemes and adjacent sheltered properties.

These changes included a sheltered housing co-ordinator responsible for a patch of sheltered properties. They are your point of contact for any concerns you have regarding your home, your tenancy or the communal areas and grounds.

Where a service is the responsibility of another team in Selwood Housing such as a repair or grounds maintenance query you may choose to report the issue directly to the team concerned. The co-ordinator can act as the point of contact for any issue that is Selwood Housing's responsibility.

Please view our sheltered housing service standards for more information on the following:

  • How to contact your sheltered housing co-ordinator
  • Contacting Selwood Housing and how we respond
  • Scheme meetings
  • Estate inspections
  • Communal lounges
  • Fire safety
  • Sheltered caretaking service and cleaning specification

Can't find what you're looking for?

If you can't find what you're looking for please contact us at info@selwoodhousing.com

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Sheltered housing

  • Sheltered housing service standards
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1 day ago
Selwood Housing

Air source heat pumps are an eco-friendly and cost-effective alternative to traditional heating systems, such as gas boilers. They use the natural warmth in the air to heat and cool your home, helping you reduce your carbon footprint and keep your energy bills down. However, they work differently to traditional heating systems.

We've explained why these systems can take time to heat up your home and provide tips to help you stay comfy all year round: Air source heat pumps: ecs.page.link/PA1Qn
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Air source heat pumps are an eco-friendly and cost-effective alternative to traditional heating systems, such as gas boilers. They use the natural warmth in the air to heat and cool your home, helping you reduce your carbon footprint and keep your energy bills down. However, they work differently to traditional heating systems. 

Weve explained why these systems can take time to heat up your home and provide tips to help you stay comfy all year round: Air source heat pumps: https://ecs.page.link/PA1Qn
2 days ago
Selwood Housing

Wiltshire Wildlife Trust are hosting a Bat Walk this Saturday, 27th April, meeting at Studley Green Community Association, Lambrok Road, Trowbridge.

Attendees will have the opportunity to use bat detecting equipment while finding out more about these amazing mammals in our area!

The session starts at 7:30pm and will finish at 9:15pm.
Register your interest or find out more by contacting: sued@wiltshirewildlife.org
... See MoreSee Less

Wiltshire Wildlife Trust are hosting a Bat Walk this Saturday, 27th April, meeting at Studley Green Community Association, Lambrok Road, Trowbridge.

Attendees will have the opportunity to use bat detecting equipment while finding out more about these amazing mammals in our area!

The session starts at 7:30pm and will finish at 9:15pm.
Register your interest or find out more by contacting: sued@wiltshirewildlife.org
3 days ago
Selwood Housing

The MySelwoodHousing portal for customers is unavailable from 1 pm on Tuesday 23 April to 9am on Monday 29 April due to routine maintenance.

For any queries about your portal account during this time, please call our customer support team on 01225 715 715 (Mon - Thu 8:30am - 5:30pm, Fri 8:30am - 5pm).

For alternative ways to pay your rent, visit our pay your rent page: ecs.page.link/vHrz8
... See MoreSee Less

The MySelwoodHousing portal for customers is unavailable from 1 pm on Tuesday 23 April to 9am on Monday 29 April due to routine maintenance.

For any queries about your portal account during this time, please call our customer support team on 01225 715 715 (Mon - Thu 8:30am - 5:30pm, Fri 8:30am - 5pm).

For alternative ways to pay your rent, visit our pay your rent page: https://ecs.page.link/vHrz8
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