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Our relet standards

What to expect when moving into your new home

We have a set of standards we follow when preparing a home for a new customer. You can find these outlined below, so you know what to expect when you move into your new home.

Clearance and cleaning

We will:
  • remove all cobwebs, nails, pins, tape, blue tack and the like from walls
  • clean electrical fittings
  • clean kitchen units and worktops inside and out
  • clean all bathroom fittings, such as toilets, baths and basins
  • wash down all internal woodwork, such as doors, door frames, windows and skirting boards
  • sweep all floors and stairs
  • clean tiles surfaces
  • remove shower curtains left by the previous tenant.


We will:
  • keep any existing decorations which are in a good state of repair and carry out basic redecorations where the property, or certain areas of the property falls below standard
  • leave any minor indentations, holes and cracks that can be easily filled and check all visible wood and metal surfaces are in fair condition
  • prepare and clean any surfaces that are not in a fair condition, to a standard which will allow for straightforward redecoration once you move in
  • for elderly or vulnerable tenants with no sources of help available, we will complete any required redecoration
  • determine the number of rooms that are in poor decorative condition and would be eligible for redecoration vouchers.

Fittings and fixtures

We will:
  • leave all floor coverings that are clean and in good condition, unless previously agreed. These will be gifted to you.
  • leave built-in cupboards, shelving, curtain poles and other fixtures and fittings in place if they are in good condition and will benefit you, unless previously agreed. These will be gifted to you.
  • remove all free-standing white goods
  • remove any other items left by the previous tenant, such as rubbish or furniture.


We will make sure:
  • there is a minimum of one ceiling light fitting in each room and install energy-saving light bulbs
  • that all staircases have lighting (including in communal areas of flats and sheltered schemes).


We will make sure:
  • All habitable rooms have a radiator or other source of heat.

Electrical safety

We will:
  • Make sure all electrical installations are working correctly and safely
  • Make sure there is at least:
    • three double sockets in the lounge and master bedroom
    • two double sockets in other bedrooms
    • four double sockets in the kitchen.
  • Ensure there is a smoke detector in the lounge, hall and landing, as well as a heat detector in the kitchen.
  • Provide an electrical safety certificate at sign up.

Gas safety

We will:
  • Make sure there are no gas leaks at the property
  • Make sure the boiler is safe and ready to use
  • Safely cap off any gas cooker point
  • Provide a gas safety certificate at sign up.


All kitchens will have a minimum of the following units:
  • 1 x sink base unit
  • 1 x 900 wide floor base unit
  • 1 x 1000 wall unit
We will:
  • Securely fix all work surfaces and make sure they are free from deep scratches, cracks and burns
  • Provide space for a cooker with a suitable connection point
  • Make sure there is a food preparation area
  • Make sure there are at least four double sockets
  • Provide adequate space for a fridge and washing machine with supply points.


We will:
  • clean toilets, baths and washbasins and make sure they are free from severe discolouration and damage
  • make sure the toilet has a seat and cover in working order
  • make sure baths and washbasins have working taps, plugs and chains
  • make sure any showers that we provide are safe and functional
  • provide two rows of splashback tiles around the bath and washbasin and fully tile shower areas.

Windows and doors

We will:
  • replace all broken panes of glass
  • fit glass panels within 800mm of the floor with safety glass
  • make sure all latches, locks, hinges and handles operate correctly and safely
  • fit child restrictors on all windows on the first floor or above
  • make all external doors and windows watertight
  • change external door locks, except for in sheltered housing properties, and supply keys for external doors.

External areas

We will:
  • remove all visible rubbish from properties with their own gardens
  • clear gardens with grass and vegetation trimmed and removed from the property
  • where no fence exists, we’ll arrange for our response team to fit chainlink fencing and gates in place if needed to define the boundary
  • leave garden outbuildings, sheds and decorative features from the previous tenant if they are safe and in good condition. These will be gifted to you, unless previously agreed.
  • make sure the roof is structurally sound and watertight
  • secure all downpipes and make sure they are free from leaks
  • empty any permanent outbuilding
  • make sure access to the property is safe and unrestricted.

Other checks

We will check that:
  • there is hot and cold running water in the property
  • all balustrades and handrails on staircases are safe and secure
  • all floor surfaces are safe and secure
  • the property is free from damp
  • the loft is clean and empty
  • we have provided a copy of the Energy Performance Certificate (EPC) for the property at sign up.