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Our-relet-standards

Our relet standards

What to expect when moving into your new home

We have a set of standards we follow when preparing a home for a new customer. You can find these outlined below, so you know what to expect when you move into your new home.

Clearance and cleaning

We will:

  • remove all cobwebs, nails, pins, tape, blue tack and the like from walls
  • clean electrical fittings
  • clean kitchen units and worktops inside and out
  • clean all bathroom fittings, such as toilets, baths and basins
  • wash down all internal woodwork, such as doors, door frames, windows and skirting boards
  • sweep all floors and stairs
  • clean tiles surfaces
  • remove shower curtains left by the previous tenant.

Decoration

We will:

  • keep any existing decorations which are in a good state of repair and carry out basic redecorations where the property, or certain areas of the property falls below standard
  • leave any minor indentations, holes and cracks that can be easily filled and check all visible wood and metal surfaces are in fair condition
  • prepare and clean any surfaces that are not in a fair condition, to a standard which will allow for straightforward redecoration once you move in
  • for elderly or vulnerable tenants with no sources of help available, we will complete any required redecoration
  • determine the number of rooms that are in poor decorative condition and would be eligible for redecoration vouchers.

Fittings and fixtures

We will:

  • leave all floor coverings that are clean and in good condition, unless previously agreed. These will be gifted to you.
  • leave built-in cupboards, shelving, curtain poles and other fixtures and fittings in place if they are in good condition and will benefit you, unless previously agreed. These will be gifted to you.
  • remove all free-standing white goods
  • remove any other items left by the previous tenant, such as rubbish or furniture.

Lighting

We will make sure:

  • there is a minimum of one ceiling light fitting in each room and install energy-saving light bulbs
  • that all staircases have lighting (including in communal areas of flats and sheltered schemes).

Heating

We will make sure:

  • All habitable rooms have a radiator or other source of heat.

Electrical safety

We will:

  • Make sure all electrical installations are working correctly and safely
  • Make sure there is at least:
    • three double sockets in the lounge and master bedroom
    • two double sockets in other bedrooms
    • four double sockets in the kitchen.
  • Ensure there is a smoke detector in the lounge, hall and landing, as well as a heat detector in the kitchen.
  • Provide an electrical safety certificate at sign up.

Gas safety

We will:

  • Make sure there are no gas leaks at the property
  • Make sure the boiler is safe and ready to use
  • Safely cap off any gas cooker point
  • Provide a gas safety certificate at sign up.

Kitchens

All kitchens will have a minimum of the following units:

  • 1 x sink base unit
  • 1 x 900 wide floor base unit
  • 1 x 1000 wall unit

We will:

  • Securely fix all work surfaces and make sure they are free from deep scratches, cracks and burns
  • Provide space for a cooker with a suitable connection point
  • Make sure there is a food preparation area
  • Make sure there are at least four double sockets
  • Provide adequate space for a fridge and washing machine with supply points.

Bathroom

We will:

  • clean toilets, baths and washbasins and make sure they are free from severe discolouration and damage
  • make sure the toilet has a seat and cover in working order
  • make sure baths and washbasins have working taps, plugs and chains
  • make sure any showers that we provide are safe and functional
  • provide two rows of splashback tiles around the bath and washbasin and fully tile shower areas.

Windows and doors

We will:

  • replace all broken panes of glass
  • fit glass panels within 800mm of the floor with safety glass
  • make sure all latches, locks, hinges and handles operate correctly and safely
  • fit child restrictors on all windows on the first floor or above
  • make all external doors and windows watertight
  • change external door locks, except for in sheltered housing properties, and supply keys for external doors.

External areas

We will:

  • remove all visible rubbish from properties with their own gardens
  • clear gardens with grass and vegetation trimmed and removed from the property
  • where no fence exists, we'll arrange for our response team to fit chainlink fencing and gates in place if needed to define the boundary
  • leave garden outbuildings, sheds and decorative features from the previous tenant if they are safe and in good condition. These will be gifted to you, unless previously agreed.
  • make sure the roof is structurally sound and watertight
  • secure all downpipes and make sure they are free from leaks
  • empty any permanent outbuilding
  • make sure access to the property is safe and unrestricted.

Other checks

We will check that:

  • there is hot and cold running water in the property
  • all balustrades and handrails on staircases are safe and secure
  • all floor surfaces are safe and secure
  • the property is free from damp
  • the loft is clean and empty
  • we have provided a copy of the Energy Performance Certificate (EPC) for the property at sign up.

Can't find what you're looking for?

If you can't find what you're looking for please contact us at info@selwoodhousing.com

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Moving in

  • Our relet standards
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12 hours ago
Selwood Housing

With over 20 teams covering a wide variety of responsibilities, there are many career pathways for you to explore at Selwood Housing. We'll be spotlighting a few of our team members this week as parNational Careers Week Week but you can find details of all the teams on our website here: ecs.page.link/7w#NCW2024W2024 ... See MoreSee Less

With over 20 teams covering a wide variety of responsibilities, there are many career pathways for you to explore at Selwood Housing. Well be spotlighting a few of our team members this week as part of National Careers Week but you can find details of all the teams on our website here: https://ecs.page.link/7wrbB 
#NCW2024
1 day ago
Selwood Housing

Wiltshire Council is inviting residents in the Studley Green area of Trowbridge to join them on the 6th March (6 - 8 pm) and 7th March (9.30 - 11.30 am) at Studley Green Primary School to share ideas on how a pot of funding could be used to benefit the community. Contact communityconversations@wiltshire.gov.uk for further information. ... See MoreSee Less

Wiltshire Council is inviting residents in the Studley Green area of Trowbridge to join them on the 6th March (6 - 8 pm) and 7th March (9.30 - 11.30 am) at Studley Green Primary School to share ideas on how a pot of funding could be used to benefit the community. Contact communityconversations@wiltshire.gov.uk for further information.
2 days ago
Selwood Housing

"I've lived in my Selwood property for the last 7 months and I've loved every minute. Choosing shared ownership has meant I can get back onto the property market and afford it. Because I own a percentage of my property, it means my future is secure. I'm impressed with the spec and the communication from the team was brilliant. They kept me in the loop the whole way through. " - Kathryn.

#NewHomesWeek
... See MoreSee Less

Ive lived in my Selwood property for the last 7 months and Ive loved every minute. Choosing shared ownership has meant I can get back onto the property market and afford it. Because I own a percentage of my property, it means my future is secure. Im impressed with the spec and the communication from the team was brilliant. They kept me in the loop the whole way through.  - Kathryn.

#NewHomesWeek
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