We have written to our customers to explain changes to their rent charges for the financial year 2023-24.
Like all housing associations in England, we work within government policy when setting rent charges. Following the Government's consultation last year, the rent customers pay will increase by 7% from April 2023, excluding service charges where these apply.
Whilst all rents are different, the average increase per household will be around ÂŁ7.91 a week.
If all of your rent charge is currently paid by housing benefit or the housing element of Universal Credit, and your circumstances don't change, this increase will be covered by your benefits.
We know this news comes at a challenging time for many of our customers experiencing a range of financial pressures. If you're concerned about this increase, there is support available:
Check that you're receiving all available financial help using an online benefits calculator. We recommend Turn2Us and Entitled To
Visit our help paying your bills page which has links to a range of local and national support services
If you still have concerns talk to us. Find contact details below.
What action do I need to take if I receive Universal Credit?
If you claim the housing element of Universal Credit, you will receive a 'Confirm your housing costs' to-do item in your online journal. Please complete this to-do item once received. You will not need to notify Universal Credit before the to-do item has appeared. If you have any questions, the Universal Credit telephone helpline is 0800 328 5644 (option 2).
Example 'confirm your housing costs' to-do item
Contact details and further resources
Who is my account manager?
For questions about rent charges, contact your account manager. Find yours on our account managers page.
🏡🌱 We want to ensure that everything we do has a positive impact now and in the future! Which is why why we publish an environmental, social and governance (ESG) report each year. The report shows how we're doing on a range of areas including building safety and quality, affordability, resident support, environmental impact, support for our communities and staff wellbeing. 👉 Find out more and read the latest report on our website: ecs.page.link/BjXdR... See MoreSee Less
🏡🛠Is something in your home in need of repair? It may be that you're able to quickly carry out the repair yourself. Head to our repairs tips and advice pages to find lots of articles on repairs and improvements you can make in your home: ecs.page.link/8v1nj... See MoreSee Less
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