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Rent changes

Your questions answered

We have recently written to our customers to explain some changes to our rent charges for the financial year 2022-23.

Like all housing associations in England, we work within government policy when setting rent charges. This year rents are increasing by 4.1%. 

As an example, if your rent is £100 a week, from 4 April 2022, your new rent amount will be £104.10.

We are applying this rent increase to ensure that we can continue to invest in our homes, so they are safe, secure and in good condition. We also build new local affordable homes so that we can support more people in housing need in the future.


We have put together some answers to frequently asked questions below. Just click on the button which applies to your local council area.

Who is my account manager?

For questions about rent charges, find your account manager here

Who is my neighbourhood manager?

For questions about service charges, find your neighbourhood manager here

'How to manage your money' guide

Click here to view

Citizens Advice

Get impartial advice here

Universal Credit

Sign in to your account here

How we spend customers' rent

Read our corporate plan and annual report here