Our tenancy sustainment service provides short-term, intensive support to customers with multiple needs, who are at serious risk of losing their tenancy if intervention is not provided. We work alongside existing services offered by Selwood Housing and external agencies to ensure customers receive a holistic approach to their needs.
In some circumstances we can also work with new customers (those with no previous experience of holding a tenancy or those with complex situations) to support them in resettling and to help them gain confidence in their rights & responsibilities as a tenancy-holder.
Unfortunately, our tenancy sustainment service is unable to provide ongoing help; customers must be able to maintain their own tenancy in the longer term.
In the case of a breach of tenancy, we will be guided by the referrer who will inform us what they want the outcome to be, and will work with our customer to achieve these goals. For new tenancies, we can support customers through the basics of resettlement.
Examples of support include:
To get referred, you must be a customer of Selwood Housing, and you must be at risk of losing your tenancy. We may also talk to new customers about tenancy sustainment if they have not set up a home on their own before.
Your Selwood Housing neighbourhood manager or account manager may talk to you about a referral to the tenancy sustainment team to avoid further action.
If you feel that you would benefit from working with a tenancy sustainment coordinator, please speak to your neighbourhood or account manager by calling 01225 715 715.
Please note, we cannot take referrals from other agencies.
If you are referred to the tenancy sustainment service, you will be contacted by one of our coordinators. Mark and Mallory are part of the Selwood Housing neighbourhoods team and work on an individual basis with customers who need help to resettle into a new property as well as customers who are at risk of losing their tenancy.
Mark and Mallory will meet with you to complete a full needs assessment and develop a support plan with you to meet these needs.
🏡🌱 We want to ensure that everything we do has a positive impact now and in the future!
Which is why why we publish an environmental, social and governance (ESG) report each year. The report shows how we're doing on a range of areas including building safety and quality, affordability, resident support, environmental impact, support for our communities and staff wellbeing.
👉 Find out more and read the latest report on our website: ecs.page.link/BjXdR
🏡🛠Is something in your home in need of repair? It may be that you're able to quickly carry out the repair yourself. Head to our repairs tips and advice pages to find lots of articles on repairs and improvements you can make in your home: ecs.page.link/8v1nj
🏡 It's #sharedownershipweek ! 🏡
If you want to find out more about shared ownership as way of getting onto the property ladder, visit our website: ecs.page.link/AFgah
You can also stay up to date with available properties and all the latest from our home ownership team on our Selwood Sales page!
