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Tenancy sustainment

What is tenancy sustainment?

Our tenancy sustainment service provides short-term, intensive support to customers with multiple needs, who are at serious risk of losing their tenancy if intervention is not provided. We work alongside existing services offered by Selwood Housing and external agencies to ensure customers receive a holistic approach to their needs.

In some circumstances we can also work with new customers (those with no previous experience of holding a tenancy or those with complex situations) to support them in resettling and to help them gain confidence in their rights & responsibilities as a tenancy-holder.

Unfortunately, our tenancy sustainment service is unable to provide ongoing help; customers must be able to maintain their own tenancy in the longer term.

How can it help our customers?

In the case of a breach of tenancy, we will be guided by the referrer who will inform us what they want the outcome to be, and will work with our customer to achieve these goals. For new tenancies, we can support customers through the basics of resettlement.

Examples of support include:

  • setting up household bills
  • basic budgeting
  • accessing benefits
  • sourcing furniture
  • community involvement
  • food bank referrals
  • accessing support from other agencies
  • grant applicants.

How can a customer get referred?

To get referred, you must be a customer of Selwood Housing, and you must be at risk of losing your tenancy. We may also talk to new customers about tenancy sustainment if they have not set up a home on their own before.

Your Selwood Housing neighbourhood manager or account manager may talk to you about a referral to the tenancy sustainment team to avoid further action.

If you feel that you would benefit from working with a tenancy sustainment coordinator, please speak to your neighbourhood or account manager by calling 01225 715 715.

Please note, we cannot take referrals from other agencies.

Meet the team

If you are referred to the tenancy sustainment service, you will be contacted by one of our coordinators. Alison is our tenancy sustainment coordinator who works as part of the Selwood Housing neighbourhoods team. She works on an individual basis with customers who need help to resettle into a new property as well as customers who are at risk of losing their tenancy.

Alison will meet with you to complete a full needs assessment and develop a support plan with you to meet these needs.

Alison Baker, tenancy sustainment coordinator at Selwood Housing
Alison Baker – tenancy sustainment coordinator
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5 hours ago
Selwood Housing

Lyndsey Powell and Emma Andrews from our Neighbourhoods team were clearing out a bin store in Frome when they came across this hedgehog with four babies. One hoglet had sadly died. With the help of our new caretaker Simon Evans, this little family was safely delivered to Laura Pictor (group customer involvement and communities’ manager) where they settled into her garden before Kelly, a volunteer for the Hedgehog Preservation Society, was able to take over their care.

Laura named the mum hedgehog Maggie-may, as it was the song that came on the radio when she drove them to over to Kelly’s house. Kelly said when they’re old enough for her to handle with no stress to the mum (4-6 weeks) and sent this message through shortly after:

“Maggie-may has been getting up every other day for a massive drink (almost the whole bowl) and a few biscuits which suggests she's still busy seeing to her hoglets. I haven't heard a peep but then I've been avoiding the hutch and the back garden in general to keep her as stress free as possible. I have seen Maggie-may a couple of times at the door having a break. I'm going to give it till next week, then start putting my trail cam on the hutch in the hope that we will capture their first time out of the nest with mum. The hutch is really clean and she's not trying to escape which tells me it's a quick drink, rest, mouthful of biscuits and get back to her nest, so fingers crossed for them all.”

We’ll keep you updated as and when we hear more!
... See MoreSee Less

Lyndsey Powell and Emma Andrews from our Neighbourhoods team were clearing out a bin store in Frome when they came across this hedgehog with four babies. One hoglet had sadly died. With the help of our new caretaker Simon Evans, this little family was safely delivered to Laura Pictor (group customer involvement and communities’ manager) where they settled into her garden before Kelly, a volunteer for the Hedgehog Preservation Society, was able to take over their care.

Laura named the mum hedgehog Maggie-may, as it was the song that came on the radio when she drove them to over to Kelly’s house. Kelly said when they’re old enough for her to handle with no stress to the mum (4-6 weeks) and sent this message through shortly after:

“Maggie-may has been getting up every other day for a massive drink (almost the whole bowl) and a few biscuits which suggests shes still busy seeing to her hoglets. I havent heard a peep but then Ive been avoiding the hutch and the back garden in general to keep her as stress free as possible. I have seen Maggie-may a couple of times at the door having a break. Im going to give it till next week, then start putting my trail cam on the hutch in the hope that we will capture their first time out of the nest with mum. The hutch is really clean and shes not trying to escape which tells me its a quick drink, rest, mouthful of biscuits and get back to her nest, so fingers crossed for them all.”

We’ll keep you updated as and when we hear more!
22 hours ago
Selwood Housing

Last year a survey went out to unpaid carers by Carer Support Wiltshire as to what unpaid carers would like to be trained on. From the results of this Wiltshire Council would like to offer a range of training to support what unpaid carers have asked for.

The first lot of face to face training will be held on 20th June 2024 in Melksham Community Campus as follows:
✅Stress awareness training 10am-11:00am
✅First aid training 11:30am-12:30pm
✅Mental capacity act training 13:00pm-14:00pm
✅Manual handling training 14:30pm-15:30pm
This training is for all aged carers.

You can book on to all of these or just the ones you are interested in by contacting BCFTeam@wiltshire.gov.uk with your name, email address and the sessions you would like to book.
... See MoreSee Less

Last year a survey went out to unpaid carers by Carer Support Wiltshire as to what unpaid carers would like to be trained on. From the results of this Wiltshire Council would like to offer a range of training to support what unpaid carers have asked for.

The first lot of face to face training will be held on 20th June 2024 in Melksham Community Campus as follows:
✅Stress awareness training 10am-11:00am
✅First aid training 11:30am-12:30pm
✅Mental capacity act training 13:00pm-14:00pm
✅Manual handling training 14:30pm-15:30pm
This training is for all aged carers.

You can book on to all of these or just the ones you are interested in by contacting BCFTeam@wiltshire.gov.uk with your name, email address and the sessions you would like to book.
2 days ago
Selwood Housing

Register to vote now if you’ve never registered before, have moved house, or changed your name.
Register now: ecs.page.link/Q5FyD
#YourVoteMatters. Don’t lose it.
... See MoreSee Less

Register to vote now if you’ve never registered before, have moved house, or changed your name. 
Register now: https://ecs.page.link/Q5FyD 
#YourVoteMatters. Don’t lose it.
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