You can also fill out the form to Report antisocial behaviour.
Antisocial behaviour means acting in a way that causes, or is likely to cause, harassment, alarm or distress to one or more people in another household.
Antisocial behaviour can include:
The sooner you involve us, the easier it will be to resolve the problem.
To talk to someone about antisocial behaviour and what you are currently experiencing please speak to your local neighbourhood manager. If you need to speak to someone outside of our office hours you can still call us 01225 715 715.
If there has been a serious incident you should contact the police as well as contacting us.
If you've been affected by crime, you can also get in touch with your local victim care team. You can request support on the Victim Support website, or call your local victim care team at the numbers below:
Victim Support Wiltshire: 0808 281 0113
Victim Support Avon and Somerset: 0300 303 1972
You can also fill out the form to Report antisocial behaviour.
Your neighbourhood manager will begin a thorough investigation
We take all complaints seriously and your neighbourhood manager will begin a thorough investigation. Your neighbourhood manager will contact you within two working days and will work with you and other organisations to tackle the issue.
What does an investigation involve?
Your neighbourhood manager will carry out interviews and gather evidence from you, your neighbours, any witnesses, as well as other relevant agencies, such as the police and environmental health.
We may ask you as part of this process to complete diary sheets and to download our noise app to aid the investigation.
How will we help to resolve the problem?
We will agree on an action plan with you about what we intend to do and anything that we need you to do. We have developed a range of responses that are both effective and fair.
What can I do if I'm unhappy with the response to my ASB complaint?
If you feel that our response to your complaint about antisocial behaviour has been inadequate, you can seek an independent review of your case by requesting a 'community trigger review'.
To start this process, select your Council from the list below. You will find further information about the process and how to apply on their pages.
I was shocked that I wasn't disbelieved. The Neighbourhood Manager came to see me the next day and sat down with me. Selwood set me up in a hotel for a week to get away from the situation. They helped me move and get an injunction put in place. There was feeling of care and real concern and they put me on to victim support.
Selwood didn't disbelieve us and were very considerate of how we were feeling. They acted quickly and kept us informed.
(Staff member) was very professional and kept me informed. I always get a wonderful service whenever I have reason to call Selwood. Everyone is lovely.
I would like to say that support received from (staff member) on that matter was excellent and very professional.
Keep doing what you are doing. The communication between Selwood and PCSO was daily and I was kept informed daily so felt safe. Then the outcome of the tenant moving out. My daughter and myself we could feel safe again. Thank you.
If you are unhappy with our response to your complaint about antisocial behaviour, you can seek an independent review of your case.
To start this process, select your local area from the list below. You will find further information about the process and how to apply on these pages.
If there has been a serious incident contact us as soon as you can. Please ensure that you also contact the Police.
Our scrutiny team looked at antisocial behaviour for one of their independent reviews.
If you can't find what you're looking for please contact us at info@selwoodhousing.com
Air source heat pumps are an eco-friendly and cost-effective alternative to traditional heating systems, such as gas boilers. They use the natural warmth in the air to heat and cool your home, helping you reduce your carbon footprint and keep your energy bills down. However, they work differently to traditional heating systems.
We've explained why these systems can take time to heat up your home and provide tips to help you stay comfy all year round: Air source heat pumps: ecs.page.link/PA1Qn
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Wiltshire Wildlife Trust are hosting a Bat Walk this Saturday, 27th April, meeting at Studley Green Community Association, Lambrok Road, Trowbridge.
Attendees will have the opportunity to use bat detecting equipment while finding out more about these amazing mammals in our area!
The session starts at 7:30pm and will finish at 9:15pm.
Register your interest or find out more by contacting: sued@wiltshirewildlife.org
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The MySelwoodHousing portal for customers is unavailable from 1 pm on Tuesday 23 April to 9am on Monday 29 April due to routine maintenance.
For any queries about your portal account during this time, please call our customer support team on 01225 715 715 (Mon - Thu 8:30am - 5:30pm, Fri 8:30am - 5pm).
For alternative ways to pay your rent, visit our pay your rent page: ecs.page.link/vHrz8
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