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Scrutiny-review-ASB

Antisocial behaviour

What is antisocial behaviour?

Antisocial behaviour means acting in a way that causes, or is likely to cause, harassment, alarm or distress to one or more people in another household.

Antisocial behaviour can include:

  • Harassment or intimidation
  • Verbal abuse
  • Criminal damage
  • Graffiti and vandalism
  • Noise (noise related cases made up a third of our case load last year)
  • Substance misuse
  • Assault
  • Vehicle related nuisance

Report antisocial behaviour

The sooner you involve us, the easier it will be to resolve the problem.

To talk to someone about antisocial behaviour and what you are currently experiencing please speak to your local neighbourhood manager. If you need to speak to someone outside of our office hours you can still call us 01225 715 715.

If there has been a serious incident you should contact the police as well as contacting us.

If you've been affected by crime, you can also get in touch with your local victim care team. You can request support on the Victim Support website, or call your local victim care team at the numbers below:

Victim Support Wiltshire: 0808 281 0113

Victim Support Avon and Somerset: 0300 303 1972

Fill out the form

You can also fill out the form to Report antisocial behaviour.

What happens next?

Your neighbourhood manager will begin a thorough investigation

We take all complaints seriously and your neighbourhood manager will begin a thorough investigation. Your neighbourhood manager will contact you within two working days and will work with you and other organisations to tackle the issue.

Your neighbourhood manager will carry out interviews and gather evidence from you, your neighbours, any witnesses, as well as other relevant agencies, such as the police and environmental health.

We may ask you as part of this process to complete diary sheets and to download our noise app to aid the investigation.

We will agree on an action plan with you about what we intend to do and anything that we need you to do. We have developed a range of responses that are both effective and fair.

If you feel that our response to your complaint about antisocial behaviour has been inadequate, you can seek an independent review of your case by requesting a 'community trigger review'.

To start this process, select your Council from the list below. You will find further information about the process and how to apply on their pages.

Customer feedback following ASB cases

I was shocked that I wasn't disbelieved. The Neighbourhood Manager came to see me the next day and sat down with me. Selwood set me up in a hotel for a week to get away from the situation. They helped me move and get an injunction put in place. There was feeling of care and real concern and they put me on to victim support.

Selwood didn't disbelieve us and were very considerate of how we were feeling. They acted quickly and kept us informed.

(Staff member) was very professional and kept me informed. I always get a wonderful service whenever I have reason to call Selwood. Everyone is lovely.

I would like to say that support received from (staff member) on that matter was excellent and very professional.

Keep doing what you are doing. The communication between Selwood and PCSO was daily and I was kept informed daily so felt safe. Then the outcome of the tenant moving out. My daughter and myself we could feel safe again. Thank you.

Community trigger review

If you are unhappy with our response to your complaint about antisocial behaviour, you can seek an independent review of your case.

To start this process, select your local area from the list below. You will find further information about the process and how to apply on these pages.

Wiltshire

Somerset

Bath and North East Somerset

Serious incidents

If there has been a serious incident contact us as soon as you can. Please ensure that you also contact the Police.

What isn't antisocial behaviour

  • The noise of neighbours walking across floors
  • Washing machine noise
  • Vacuum cleaner noise
  • Lawn mower noise
  • Children playing outside
  • Cooking smells
  • Doing DIY
  • Dogs barking
  • Occasional and one-off events

Scrutiny review

Our scrutiny team looked at antisocial behaviour for one of their independent reviews.

Can't find what you're looking for?

If you can't find what you're looking for please contact us at info@selwoodhousing.com

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2 days ago
Selwood Housing

Whether you're looking to pay rent, report a repair or access documents and information that relate to your tenancy, you can find what you need on our website. ... See MoreSee Less

2 days ago
Selwood Housing

Delighted to see this update from the YMCA Green Shoots nursery in Studley Green. The charity was awarded a grant from our Stronger Communities Fund to help block pave a gravelled area of the garden, opening it up for more children to use. The paved areas provide a smooth surface and an area for those who need smaller, quieter spaces to play in. ... See MoreSee Less

Delighted to see this update from the YMCA Green Shoots nursery in Studley Green. The charity was awarded a grant from our Stronger Communities Fund to help block pave a gravelled area of the garden, opening it up for more children to use. The paved areas provide a smooth surface and an area for those who need smaller, quieter spaces to play in.Image attachmentImage attachment+8Image attachment

1 CommentComment on Facebook

More details about our Stronger Communities Fund, as well as application deadlines, can be found on our website: www.selwoodhousing.com/get-involved/funding-and-communities/

4 days ago
Selwood Housing

Many boilers will need to have their system pressure topped up with water at some stage. To check if your boiler needs to be topped up, locate the pressure gauge on the front of the system. If the dial is too low and is in the red, then you will need to repressurise it. If your boiler's pressure is too low, it can prevent the system from heating up efficiently, which could lead to a loss of hot water. If your boiler's pressure is too high, you can request an appointment for our repairs team to come out to your home: ecs.page.link/bbvqK ... See MoreSee Less

Many boilers will need to have their system pressure topped up with water at some stage. To check if your boiler needs to be topped up, locate the pressure gauge on the front of the system. If the dial is too low and is in the red, then you will need to repressurise it. If your boilers pressure is too low, it can prevent the system from heating up efficiently, which could lead to a loss of hot water. If your boilers pressure is too high, you can request an appointment for our repairs team to come out to your home: https://ecs.page.link/bbvqK

1 CommentComment on Facebook

Lol, I topped my pressure up on my boiler after being shown.. but what the engineer forgot to mention is the pressure increases when heating is on anyway, so don't pressurise when off as like me my pressure was over 4 and I needed an emergency call out . It is not as easy as just being shown.

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