You can also fill out the form to Report antisocial behaviour.
Antisocial behaviour means acting in a way that causes, or is likely to cause, harassment, alarm or distress to one or more people in another household.
Antisocial behaviour can include:
The sooner you involve us, the easier it will be to resolve the problem.
To talk to someone about antisocial behaviour and what you are currently experiencing please speak to your local neighbourhood manager. If you need to speak to someone outside of our office hours you can still call us 01225 715 715.
If there has been a serious incident you should contact the police as well as contacting us.
If you've been affected by crime, you can also get in touch with your local victim care team. You can request support on the Victim Support website, or call your local victim care team at the numbers below:
Victim Support Wiltshire: 0808 281 0113
Victim Support Avon and Somerset: 0300 303 1972
You can also fill out the form to Report antisocial behaviour.
Your neighbourhood manager will begin a thorough investigation
We take all complaints seriously and your neighbourhood manager will begin a thorough investigation. Your neighbourhood manager will contact you within two working days and will work with you and other organisations to tackle the issue.
What does an investigation involve?
Your neighbourhood manager will carry out interviews and gather evidence from you, your neighbours, any witnesses, as well as other relevant agencies, such as the police and environmental health.
We may ask you as part of this process to complete diary sheets and to download our noise app to aid the investigation.
How will we help to resolve the problem?
We will agree on an action plan with you about what we intend to do and anything that we need you to do. We have developed a range of responses that are both effective and fair.
What can I do if I'm unhappy with the response to my ASB complaint?
If you feel that our response to your complaint about antisocial behaviour has been inadequate, you can seek an independent review of your case by requesting a 'community trigger review'.
To start this process, select your Council from the list below. You will find further information about the process and how to apply on their pages.
I was shocked that I wasn't disbelieved. The Neighbourhood Manager came to see me the next day and sat down with me. Selwood set me up in a hotel for a week to get away from the situation. They helped me move and get an injunction put in place. There was feeling of care and real concern and they put me on to victim support.
Selwood didn't disbelieve us and were very considerate of how we were feeling. They acted quickly and kept us informed.
(Staff member) was very professional and kept me informed. I always get a wonderful service whenever I have reason to call Selwood. Everyone is lovely.
I would like to say that support received from (staff member) on that matter was excellent and very professional.
Keep doing what you are doing. The communication between Selwood and PCSO was daily and I was kept informed daily so felt safe. Then the outcome of the tenant moving out. My daughter and myself we could feel safe again. Thank you.
If you are unhappy with our response to your complaint about antisocial behaviour, you can seek an independent review of your case.
To start this process, select your local area from the list below. You will find further information about the process and how to apply on these pages.
If there has been a serious incident contact us as soon as you can. Please ensure that you also contact the Police.
Our scrutiny team looked at antisocial behaviour for one of their independent reviews.
If you can't find what you're looking for please contact us at info@selwoodhousing.com
The whole team at Selwood Housing wishes our Team GB athletes the best of luck at this year's Summer Olympics.Paris 2024 2024 Olympic opening ceremony kicks off today at 20.24! Will you be watchin#SupportIsWhatMakesUsk#MakeAmazingHappenappen
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This is wonderful. Dreams come true after so much determination is shown. I also wish them a great experience and life changing moments. I am fully with you and congratulations on your personal achievements.
Join our focus groups and influence the services you use. Share your thoughts, improve your community, and get rewarded! No experience needed — just your passion to make a difference.
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It's important our customers share their thoughts, opinions and ideas as this leads to better decision making, improved services and increased satisfaction. Here's what Hazel told us about her experience:
“I have enjoyed being part of the process and being in a group where my opinions and prior knowledge are treated with respect. It has been helpful to understand how decisions are made and policies formed”
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