Paying your rent by Direct Debit will mean that your rent is paid automatically and securely every time.
MyAccount allows you to pay your rent online, as well as having 24/7 access to your rent account.
To make a one-off rent payment online use Santander's billpay website. This allows you to make a rent payment at any time of day, using a debit or credit card.
New users will need to register first and set up a username and password.
Standing orders are an instruction from your bank to send money to us. If your rent changes
you will have to change the standing order at your bank (unlike Direct Debit which is updated automatically).
Download our standing order form. Then complete and return this to your bank.
Pay on the phone
Call us on 01225 715 715 to make a rent payment over the phone. We accept most major debit and credit cards.
Alternatively call your bank directly and ask to make a payment. You will need to tell them the following information:
Pay in person
There are a number of ways that you can pay your rent in person:
Pay by post
Send a cheque or postal order (not cash) to us at:
Bryer Ash Business Park
Make your cheque or postal order payable to Selwood Housing. Write your address and rent number on the back.
If you are struggling to pay your rent please tell us. Look-up the account manager for your town or village. We will be able to advise you of your options and agree an affordable repayment plan if you owe us any unpaid rent.
If you are struggling to pay because of a Universal Credit application, let us know as soon as possible, we may be able to support you with your application. Also visit our Universal Credit page.
Download our how to manage your money guide for more information.
We send out a quarterly rent statement to our tenants which shows all the transactions on your account in the last three months, so you can check what's happening. This statement is for your information only and is a snapshot of your account on the day that the statement was printed.
If you would like an additional statement to be sent to you please email your name and address to email@example.com
Alternatively by registering with MyAccount you can access details of your last ten transactions at any time of day.
For up to date balances you can also use our text balance' service.
If you have lost your card just let us know and we will arrange for a replacement to be sent to you. Contact us on our main number 01225 715 715.
All rental income that we collect supports us to provide services for our tenants.
If you know of someone who you believe still owes Selwood Housing money from when they lived in one of our homes, please call us on 01225 715 715 or email firstname.lastname@example.org.
You don't need to provide us with your contact details but if you do, we can update you on what action we've taken.
Each year we review our rents, in line with government regulations. Our Board of Directors agree the changes to rent in February and then we advise all customers of any changes in March in writing. You will not see your rent change until April, providing you with four weeks notice.