Paying your rent by Direct Debit will mean that your rent is paid automatically and securely every time.
MyAccount allows you to pay your rent online, as well as having 24/7 access to your rent account.
To make a one-off rent payment online use Santander's billpay website. This allows you to make a rent payment at any time of day, using a debit or credit card.
New users will need to register first and set up a username and password.
Next week we'll be changing our online payment service to PayPoint. From Tuesday 23 April, you'll be able to make faster online payments using this new secure provider. You can find more information about the new service and some common questions and answers below.
Our existing online service provided by Santander, will continue to be available up until 23 April.
Standing orders are an instruction from your bank to send money to us. If your rent changes
you will have to change the standing order at your bank (unlike Direct Debit which is updated automatically).
Download our standing order form. Then complete and return this to your bank.
Call us on 01225 715 715 to make a rent payment over the phone. We accept most major debit and credit cards.
Alternatively call your bank directly and ask to make a payment. You will need to tell them the following information:
There are a number of ways that you can pay your rent in person:
Send a cheque or postal order (not cash) to us at:
Bryer Ash Business Park
Make your cheque or postal order payable to Selwood Housing. Write your address and rent number on the back.
If you are struggling to pay your rent please tell us. Look-up the account manager for your town or village. We will be able to advise you of your options and agree an affordable repayment plan if you owe us any unpaid rent.
If you are struggling to pay because of a Universal Credit application, let us know as soon as possible, we may be able to support you with your application. Also visit our Universal Credit page.
Download our how to manage your money guide for more information.
If you would like a statement to be sent to you please email your name and address to email@example.com
This statement is for your information only and is a snapshot of your account on the day that the statement was printed.
Alternatively by registering with MyAccount you can access details of your last ten transactions at any time of day.
For immediate balances use our text balance' service.
If you have lost your card just let us know and we will arrange for a replacement to be sent to you. Contact us on our main number 01225 715 715.
All rental income that we collect supports us to provide services for our tenants.
If you know of someone who you believe still owes Selwood Housing money from when they lived in one of our homes, please call us on 01225 715 715 or email firstname.lastname@example.org.
You don't need to provide us with your contact details but if you do, we can update you on what action we've taken.
When setting the rent for a social rent home we have to use a Government formula. This formula is designed to make sure that the rents of different social landlords are set fairly and consistently. The Government introduced this rent setting formula in 2002 and it was first used to set 'target' or ideal rents for every property.
The target rent for each home was worked out by:
- taking the national average rent; and
- adjusting it to reflect average local earnings; and
- adjusting it to reflect the value of the property (including the number of bedrooms)
Like all other housing associations across England, Selwood Housing are required to set and change rents in line with government policy. The current policy is that rents will decrease by 1% per annum starting in April 2016. The rent cut, in principle, will apply to almost all tenancies that are currently subject to the Rent Standard – social rented housing and affordable rented housing.
Service charges are calculated based on the actual costs Selwood Housing incurs for an area, scheme or block. These costs are then split across the properties that can access or receive benefit of these services, this means you will only pay for your fair share of the services available, depending on where you live.
Unfortunately our text balance service is currently unavailable. If you need an up to date rent account balance, please contact us.
We hope to have our text balance service back up soon.