Thank you to those who have taken part in our projects, we really value your input and views on how we run our services. Find out more about the recent projects we've been working on below.
We invited four customers to meet with our finance director to learn about 'value for money', why it's important and how it governs the way we do business.
We invited six new customers to talk to us about their experiences with moving into their new property. We wanted to find out what is important to customers to help us update our lettable standards policy.
This is the standard we set when a home becomes empty to get it up to scratch for a new tenant.
We’ve recently reviewed our Enhanced Landlord Service. Over the last few weeks, our sheltered housing customers have had the chance to have their say about the current service they receive.
Check back soon to find out what our customers said!
We invited four customers to help us review our damp and mould procedure and principles. They were asked to examine our procedure and principles and then join us in a focus group to discuss how we might improve things.
We’ve been working with customers to review our policy which presents how we incentivise (through offering shopping vouchers) our customers who volunteer their time with us to improve our services.
Eleven customers participated in our customer training programme called We Are All Selwood Housing. The programme was offered in person and online.
There were four, half day workshops covering topics such as the history of Selwood Housing, governance, community, services and lettings.
Learners increased their knowledge of social housing, how we operate and were encouraged to apply to become part of our board or scrutiny team.
We invited five of our customers to help us review our Stronger Communities Fund.
Our customers were asked to research our offer and then join us in a focus group to discuss what they found and how we might improve things.
We set out to review the policies and procedures for our Alterations, Aids and Adaptations services.
We conducted an online survey, as well as interviews with customers who have recently had work done to their property.
Thank you to everyone who completed our customer conversation survey in September 2021. We had over 16% of our customers respond to the survey. This is great news considering the sector average is around 10%.
The customers who took part shared their views which will influence how we shape our services looking forward.
As part of the refresh of the Selwood Housing brand, we hosted workshops with customers to help inform what our refreshed brand should say about us.
Our customer’s views were presented to a designer who transformed them into the new brand that we launched in January 2022.
