Thank you to those who have taken part in our projects, we really value your input and views on how we run our services. Find out more about the recent projects we've been working on below.
As part of the refresh of the Selwood Housing brand, we hosted workshops with customers to help inform what our refreshed brand should say about us.
Our customer’s views were presented to a designer who transformed them into the new brand that we launched in January 2022.
Over the next few months, we’ll continue to roll out our new look; including changing the way our vehicles look and working on our “Tone of voice”.
We asked our customers to review our policy on how we tackle reports of anti-social behaviour and to give us their recommendations for how we could improve the service.
We wanted to make sure that our policy was fair, accessible and informative.
We set out to review the policies and procedures for our Alterations, Aids and Adaptations services.
We conducted an online survey to gather feedback on the documents, as well as interviews for customers who have recently had work done to their property to ask them about their experiences.
Thank you to everyone who completed our customer conversation survey in September 2021. We had over 16% of our customers respond to the survey. This is great news considering the sector average is around 10%.
The customers who took part shared their views which will influence how we shape our services looking forward.
