Thank you to those who have taken part in our projects, we really value your input and views on how we run our services. Find out more about the recent projects we've been working on below.
September 2023
We invited seven customers to a focus group to provide valuable feedback and share their recommendations on how we communicate the process when reporting a repair.
We invited five customers to review Selwood Housing's customer equality, diversity and inclusion policy.
Five sections of the policy were selected, and our customers provided feedback and recommendations on clarity, simplicity and inclusivity.
We invited six customers to review our lettings policy and to comment on themes that had been presented to us over the previous 18 months: domestic abuse, direct lets and non-traditional households.
We invited five customers to take part in our pets and animals review.
Our customers were asked to examine our policy and guidance and then join us in focus groups to discuss how we might improve things.
We invited four customers to meet with our finance director to learn about 'value for money', why it's important and how it governs the way we do business.
We invited six new customers to talk to us about their experiences with moving into their new property.
We wanted to find out what is important to customers to help us update our Lettable Standards policy.
We've recently reviewed our Enhanced Landlord Service. Over the last few weeks, our sheltered housing customers have had the chance to have their say about the current service they receive.
We invited four customers to help us review our damp and mould procedure and principles. They were asked to examine our procedure and principles and then join us in a focus group to discuss how we might improve things.
We've been working with customers to review our policy which presents how we incentivise (through offering shopping vouchers) our customers who volunteer their time with us to improve our services.
Eleven customers participated in our customer training programme called We Are All Selwood Housing. The programme was offered in person and online.
There were four, half day workshops covering topics such as the history of Selwood Housing, governance, community, services and lettings.
Learners increased their knowledge of social housing, how we operate and were encouraged to apply to become part of our board or scrutiny team.
We invited five of our customers to help us review our Stronger Communities Fund.
Our customers were asked to research our offer and then join us in a focus group to discuss what they found and how we might improve things.
