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Customer_incestives_review

Customer incentives policy review

Customer incentives policy review

What did we ask?

We've been working with customers to review our policy which presents how we incentivise (through offering shopping vouchers) our customers to volunteer their time with us to improve our services.

What did customers say?

We've had two conversations with 10 customers who shared their views with us and offered some great ideas on how we could improve our approach.

As a result we now:

  • Give customers the option to have the value of their shopping vouchers credited to their rent account.
  • Offer customers the option of donating the value of their voucher to Selwood Housing's chosen charity of the year.

We've also agreed to:

  • Increase our incentives and expenses package that we offer to customers on our scrutiny and horizon customer teams
  • Finalise the incentives offer we make to customers who get involved in one-off projects
  • Finalise our definition of volunteering at Selwood Housing.

What are the next steps?

We've now updated our policy to reflect the work we've done with customers. We'd like to thank all the customers who volunteered their time with us to share their views and who came up with ideas to help us enhance and finalise our offers around incentivising customer involvement.

Feedback about the process

Bringing this work to our customers to gather their views was the last stage of a 6 month review of this complicated and sensitive area of our business. We believe offering incentives really enhances our customer involvement offer, our customers agree and now we feel confident we've got a clear and fair policy which makes good sense.

Project Sponsor – Pete Davies

An open and understanding informal meeting, where everyone had the opportunity to view their opinions

Customer

I felt I imparted relevant information and that I was listened to and so was satisfied that it was time well spent

Customer

It is always interesting to listen to other tenants' thoughts on processes and meet people from diverse backgrounds.

Customer

Get in touch

If you have any questions about the programme, or to find out about ways to get involved, contact our involvement team.

Email: makeadifference@selwoodhousing.com
Phone: 012257 15715

Can't find what you're looking for?

If you can't find what you're looking for please contact us at info@selwoodhousing.com

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20 hours ago
Selwood Housing

Leaving your air source heat pump on constantly to regulate the temperature in your home is the most energy-efficient and cost-effective way to run it, and will help you stay comfortable year-round.
As the seasons change, it's important to adjust your air source heat pump settings for optimal comfort, increasing the temperature in winter and lowering it in summer. If you're going away on holiday, you can leave the air source heat pump in holiday mode rather than switching it off. ecs.page.link/PA1Qn
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Leaving your air source heat pump on constantly to regulate the temperature in your home is the most energy-efficient and cost-effective way to run it, and will help you stay comfortable year-round. 
As the seasons change, its important to adjust your air source heat pump settings for optimal comfort, increasing the temperature in winter and lowering it in summer. If youre going away on holiday, you can leave the air source heat pump in holiday mode rather than switching it off. https://ecs.page.link/PA1Qn
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Selwood Housing

We’ve recently signed appointed City Plumbing UK as one of three new suppliers for building materials. City Plumbing have shown themselves to be both reliable and agile and this new contract will allow us to implement more efficient systems and processes, monitor performance and ultimately offer value for money to our customers.

"The Social Housing Regulation Act has set clear response times for hazards – and for emergency repairs like boilers in particular – meaning housing providers like Selwood Housing need a trusted supply chain partner that can provide what they and their residents need when they need it. To this end, mobilisation and stock management formed a huge part of this contract, and we're proud to have an industry-leading infrastructure that can make this a reality. These logistics, combined with our team's extensive sector experience and absolute prioritisation of residents, make us the perfect partner for Selwood Housing." - Richard Adams, Sales Director at Integrated Solutions at City Plumbing.
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We’ve recently signed appointed City Plumbing UK as one of three new suppliers for building materials. City Plumbing have shown themselves to be both reliable and agile and this new contract will allow us to implement more efficient systems and processes, monitor performance and ultimately offer value for money to our customers. 

The Social Housing Regulation Act has set clear response times for hazards – and for emergency repairs like boilers in particular – meaning housing providers like Selwood Housing need a trusted supply chain partner that can provide what they and their residents need when they need it. To this end, mobilisation and stock management formed a huge part of this contract, and were proud to have an industry-leading infrastructure that can make this a reality. These logistics, combined with our teams extensive sector experience and absolute prioritisation of residents, make us the perfect partner for Selwood Housing. - Richard Adams, Sales Director at Integrated Solutions at City Plumbing.
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Do you know a skilled carpenter looking for a new role?

We are seeking a motivated multi skilled carpenter with the ability to:
Diagnose and address repairs in customers' homes
Communicate effectively with customers and the planning team, keeping them informed of repair progress
Deliver carpentry works to the highest standard, aiming for a 'first-time fix'
Ensure compliance with health and safety regulations and industry best practices
Work independently, efficiently managing time and van stocks to maximise productivity
Undertake out-of-hours duties as part of a call-out rota

As a valuable member of our Response Repairs Operatives team, they will play a crucial role in carrying out day-to-day repairs and maintenance in our clients' homes. Additionally, they'll be instrumental in preparing vacant homes for new customers, ensuring top-notch craftsmanship and service delivery.

For full details, and to apply, visit our website 👉 ecs.page.link/WjF8x
... See MoreSee Less

Do you know a skilled carpenter looking for a new role? 

We are seeking a motivated multi skilled carpenter with the ability to:
Diagnose and address repairs in customers homes
Communicate effectively with customers and the planning team, keeping them informed of repair progress
Deliver carpentry works to the highest standard, aiming for a first-time fix
Ensure compliance with health and safety regulations and industry best practices
Work independently, efficiently managing time and van stocks to maximise productivity
Undertake out-of-hours duties as part of a call-out rota

As a valuable member of our Response Repairs Operatives team, they will play a crucial role in carrying out day-to-day repairs and maintenance in our clients homes. Additionally, theyll be instrumental in preparing vacant homes for new customers, ensuring top-notch craftsmanship and service delivery. 

For full details, and to apply, visit our website 👉 https://ecs.page.link/WjF8x
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