Following the 'end of tenancy' review, the scrutiny team felt there was a need to review how we manage empty properties. These are commonly referred to as voids.
This review focused on turnaround time, lettable standards and customer satisfaction.
The reporting from this 2018-19 review can be found opposite.
The team recommends that on a trial basis, Selwood provides room layout/floor plans to prospective tenants in an attempt to avoid refusals and improve acceptance
The above action is planned to be looked at during 2023/2024 as part of our digital transformation project, Horizon.
Are you a Selwood Housing customer keen to help us improve our services?
Would you be happy to share your ideas at a focus group or other involvement project?
Add your contact details and interests to this short form on our website and we'll be in touch: ecs.page.link/aTnHB
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The MySelwoodHousing portal for customers will be unavailable from 1 pm on Tuesday 23 April to 9am on Monday 29 April due to routine maintenance.
For any queries about your portal account during this time, please call our customer support team on 01225 715 715 (Mon - Thu 8:30am - 5:30pm, Fri 8:30am - 5pm).
For alternative ways to pay your rent, visit our pay your rent page: ecs.page.link/vHrz8
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#NationalPetMonth celebrates and raises awareness of responsible pet ownership and we’re here for it!
We recognise the benefits that responsible pet and animal ownership can bring, such as enhancing the owner's mental and physical health and encouraging exercise.
Pets will normally be allowed in all our properties with prior consent, except for flats with the following:
communal entrances.
shared areas or communal facilities (such as a lounge or laundry).
Customers are expected to act responsibly in relation to their pets and animals, and this includes adhering to their legal and welfare obligations
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