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Scrutiny team review

Review of voids

Following the 'end of tenancy' review, the scrutiny team felt there was a need to review how we manage empty properties. These are commonly referred to as voids.

This review focused on turnaround time, lettable standards and customer satisfaction.

The reporting from this 2018-19 review can be found opposite.

Outstanding action

The team recommends that on a trial basis, Selwood provides room layout/floor plans to prospective tenants in an attempt to avoid refusals and improve acceptance

The above action is planned to be looked at during 2023/2024 as part of our digital transformation project, Horizon.

On Wednesday 29th March, a walk-in vaccination clinic is being set up at Storehouse Food Bank Trowbridge. Pop along to chat with the team about vaccinations, get your questions answered and receive your COVID-19 or flu vaccine if you haven't already. ... See MoreSee Less
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Have you heard about #DebtAwarenessWeek? It’s StepChange Debt Charity's annual campaign to help more people understand what debt advice is and how you can access it. If you’re struggling with debt, you’re not alone. Debt can happen to anyone – but free, and impartial support is available. Visit StepChange to learn more about how debt advice works: bit.ly/daw-2023 ... See MoreSee Less
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We're looking for a multi skilled carpenter to join our response team to carry out the day to day repairs and maintenance of our customers' homes. Find out more and apply on our website 👉 ecs.page.link/4FN5i ... See MoreSee Less
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