Following the 'end of tenancy' review, the scrutiny team felt there was a need to review how we manage empty properties. These are commonly referred to as voids.
This review focused on turnaround time, lettable standards and customer satisfaction.
The reporting from this 2018-19 review can be found opposite.
The team recommends that on a trial basis, Selwood provides room layout/floor plans to prospective tenants in an attempt to avoid refusals and improve acceptance
The above action is planned to be looked at during 2023/2024 as part of our digital transformation project, Horizon.
Our customer conversation survey closes in two weeks. This is a quick, simple way to have your say and influence how Selwood Housing delivers services to you and your neighbourhood. Respondents also have the opportunity to be entered into a prize draw to win £50 or £100 shopping vouchers – there are twenty prizes to be won. Customer will have received an email on the 1st October with a link to our online survey. If you need it resending, you can contact makeadifference@selwoodhousing.com with your details. ecs.page.link/SN94T
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We will be carrying out a technical upgrade to our main customer database this afternoon. If you call us between 2:30pm and 5:30pm, we will be able to take your call but will be limited in the information we can provide. If your query isn’t urgent, you may wish to delay your call to us until tomorrow, Tuesday 8 October.
You can also email us at info@selwoodhousing.com or visit: ecs.page.link/Tdk3R
Thank you for your understanding and we apologise for any inconvenience this may cause.
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Our Stronger Communities Fund is open for applications from community groups or projects that can evidence a benefit to our customers or a community initiative in one of our neighbourhoods. ecs.page.link/BFFto
📸:Trowbridge Service Users Group
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