Getting involved at Selwood Housing means our customers can influence services and make a real difference. It’s important our customers share their thoughts, opinions and ideas as this leads to better decision making, improved services and increased satisfaction.
Throughout the year, we have lots of different opportunities for our customers to get involved and we often offer rewards in return. You don’t need any previous experience and we have lots of ways for you to get involved, depending on how much time you can spare.
Please note that all our projects/opportunities are subject to change and may not be open to all customers. Please read the description carefully before registering your interest.
We’d like to invite you to join our focus group to review our new Customer Insight and Service Improvement Policy. Your views will help us make sure we listen to customers, learn from experiences and use feedback to make meaningful improvements.
This policy sets a clear procedure for collecting, analysing and using customer feedback to drive service improvement and meet regulatory requirements. It promotes a culture of learning, continuous improvement, and a customer-focused service delivery.
Date: Tuesday 24 November 2026
Time: 2pm – 3.30pm
Location: Selwood Housing office, Bryer Ash Business Park, Trowbridge, BA14 8RT
By taking part in this focus group, you will help us ensure the new policy is clear, transparent and easy to understand.
#YourVoiceMatters
To register your interest, please click the button below and in the involvement activity box, enter ‘INSIGHT’
What matters most when you move into a new home? Join our customer focus group to help review our void standard policy, which sets out how we prepare empty homes for new residents.
We’d love to hear whether the policy clearly explains the condition you should expect your home to be in and the responsibilities around decoration and items left in the property. We’ll also discuss how we communicate about any minor work remaining after move-in, and anything you think is missing before we finalise the policy.
Date: Friday 4 December 2026
Time: 10am – 11.30am
Location: Selwood Housing office, Bryer Ash Business Park, Trowbridge, BA14 8RT
By taking part in this focus group, you will help us ensure the new policy is clear, transparent and easy to understand.
#YourVoiceMatters
To register your interest, please click the button below and in the involvement activity box, enter ‘VOIDS’
Sharing your views helps us to shape our services. Keep an eye out for upcoming opportunities to get involved throughout the year by joining our make a difference mailing list.
Visit our created with customers webpage to see how our customers helped us to make decisions.
Get in touch and we’ll be happy to answer any questions you may have.
Selwood Housing
Bryer Ash Business Park
Bradford Road
Trowbridge
BA14 8RT
