Getting involved at Selwood Housing means our customers can influence services and make a real difference. It’s important our customers share their thoughts, opinions and ideas as this leads to better decision making, improved services and increased satisfaction.
Throughout the year, we have lots of different opportunities for our customers to get involved and we often offer rewards in return. You don’t need any previous experience and we have lots of ways for you to get involved, depending on how much time you can spare.
Please note that all our projects/opportunities are subject to change and may not be open to all customers. Please read the description carefully before registering your interest.
We’d like to invite customers who have been through our formal complaints process between January 2024 and December 2025 to take part in a focus group.
The session will help us better understand your experience, what worked well, and where we could improve. Your feedback will help us learn from complaints and improve how we handle concerns in the future, so we can provide a fair, transparent, and customer‑focused service.
We’d really value the opportunity to hear about your experience and any suggestions you have.
#YourVoiceMatters
In-person Focus Group Details:
Date: Thursday 11 June 2026
Time: 3pm – 4.30pm (arrive 2.45pm)
Location: Selwood Housing office, Bryer Ash Business Park, Trowbridge, BA14 8RT
Online Focus Group Details:
Date: Tuesday 16 June 2026
Time: 6pm – 7.30pm
Platform: Microsoft Teams
No experience or qualifications are needed to join our focus group, and as a thank you for your time, you will receive a gift, such as a shopping voucher.
To register your interest, please click the button below. In the involvement activity box, enter either ‘Complaints 11 June’ or ‘Complaints 16 June’
We’re inviting customers to take part in a focus group about how we check and look after your homes.
We carry out home condition surveys at least every five years. These help us make sure our records are accurate, spot any safety issues early, and plan future improvements.
We’ve recently updated:
While some of this is driven by government rules, we really want to hear your views. Your feedback will help us improve how we do things and how we communicate with customers.
In the session, we’ll ask about:
#YourVoiceMatters
In-person Focus Group Details:
Date: Friday 19 June 2026
Time: 10am – 11.30am (arrive 9.45am)
Location: Selwood Housing office, Bryer Ash Business Park, Trowbridge, BA14 8RT
Online Focus Group Details:
Date: Thursday 25 June 2026
Time: 6pm – 7.30pm
Platform: Microsoft Teams
No experience or qualifications are needed to join our focus group, and as a thank you for your time, you will receive a gift, such as a shopping voucher.
To register your interest, please click the button below. In the involvement activity box, enter either ‘Decent homes 19 June’ or ‘Decent homes 25 June’
Sharing your views helps us to shape our services. Keep an eye out for upcoming opportunities to get involved throughout the year by joining our make a difference mailing list.
Visit our created with customers webpage to see how our customers helped us to make decisions.
Get in touch and we’ll be happy to answer any questions you may have.
Selwood Housing
Bryer Ash Business Park
Bradford Road
Trowbridge
BA14 8RT
