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Cat being stroked selwood housing pets and animals policy

Pets and animals review

Policy and procedure review

What did we ask?

We invited five customers to help us review our pets and animals policy and guidance. Our customers were asked to examine the documents and then join us in a focus group to discuss how we might improve things.

What did our customers say?

Our customers gave us a lot to think about. Below we have summarised the recommendations into five points.

  • Promote the policy and guidance more.
  • We don't understand the decision making process and who gives permission.
  • The letter telling customers that they cannot have a pet is patronising.
  • Customers should have to pass their property inspection before being allowed to have a pet.
  • The permission to have a pet letter doesn't explain how Selwood Housing will remove pets.

What did we do next?

We edited our policy and guidance taking on the feedback from customers and made them aware of these changes. These edits include:

  • We will update the website to include the frequently asked question sheet to make it easier for customers to find the information.
  • We have made it clearer which staff members make decisions about pet requests.
  • We have changed the wording of the letter to make it sound less patronising.
  • We have included that customers need to pass a property inspection before being allowed to have a pet.
  • We have expanded the policy to state that legal action could be in the form of an injunction or possession proceedings.

Feedback about the process

Fun and genuinely interesting. Completely relevant as both a responsible pet owner and Selwood tenant. I just hope my comments can help.

Interesting & good to be involved with policies that related directly to customers

File view image

Pets and animals review report

Pets and animals review report , 382.7KB PDF

Get in touch

If you have any questions about the programme, or to find out about ways to get involved, contact our involvement team.

Email: makeadifference@selwoodhousing.com
Tel: 01225 715715

Can't find what you're looking for?

If you can't find what you're looking for please contact us at info@selwoodhousing.com

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1 day ago
Selwood Housing

Whether you're looking to pay rent, report a repair or access documents and information that relate to your tenancy, you can find what you need on our website. ... See MoreSee Less

2 days ago
Selwood Housing

Delighted to see this update from the YMCA Green Shoots nursery in Studley Green. The charity was awarded a grant from our Stronger Communities Fund to help block pave a gravelled area of the garden, opening it up for more children to use. The paved areas provide a smooth surface and an area for those who need smaller, quieter spaces to play in. ... See MoreSee Less

Delighted to see this update from the YMCA Green Shoots nursery in Studley Green. The charity was awarded a grant from our Stronger Communities Fund to help block pave a gravelled area of the garden, opening it up for more children to use. The paved areas provide a smooth surface and an area for those who need smaller, quieter spaces to play in.Image attachmentImage attachment+8Image attachment

1 CommentComment on Facebook

More details about our Stronger Communities Fund, as well as application deadlines, can be found on our website: www.selwoodhousing.com/get-involved/funding-and-communities/

4 days ago
Selwood Housing

Many boilers will need to have their system pressure topped up with water at some stage. To check if your boiler needs to be topped up, locate the pressure gauge on the front of the system. If the dial is too low and is in the red, then you will need to repressurise it. If your boiler's pressure is too low, it can prevent the system from heating up efficiently, which could lead to a loss of hot water. If your boiler's pressure is too high, you can request an appointment for our repairs team to come out to your home: ecs.page.link/bbvqK ... See MoreSee Less

Many boilers will need to have their system pressure topped up with water at some stage. To check if your boiler needs to be topped up, locate the pressure gauge on the front of the system. If the dial is too low and is in the red, then you will need to repressurise it. If your boilers pressure is too low, it can prevent the system from heating up efficiently, which could lead to a loss of hot water. If your boilers pressure is too high, you can request an appointment for our repairs team to come out to your home: https://ecs.page.link/bbvqK

1 CommentComment on Facebook

Lol, I topped my pressure up on my boiler after being shown.. but what the engineer forgot to mention is the pressure increases when heating is on anyway, so don't pressurise when off as like me my pressure was over 4 and I needed an emergency call out . It is not as easy as just being shown.

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