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Complaints process

Complaints process

Scrutiny team review

Review of communications within the complaints process

We know that the way we handle communications within the complaints process is very important to our customers. The scrutiny team's key areas of interest for this review were:

  • how communications are managed within the complaints process
  • to understand the outcome of this process with customers who make a complaint
  • to assess the quality and quantity of that communication with regard to customer expectations.

The reporting from this 2020-21 review can be found under scrutiny team reports.

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1 day ago
Selwood Housing

The whole team at Selwood Housing wishes our Team GB athletes the best of luck at this year's Summer Olympics.Paris 2024 2024 Olympic opening ceremony kicks off today at 20.24! Will you be watchin#SupportIsWhatMakesUsk#MakeAmazingHappenappen ... See MoreSee Less

1 CommentComment on Facebook

This is wonderful. Dreams come true after so much determination is shown. I also wish them a great experience and life changing moments. I am fully with you and congratulations on your personal achievements.

3 days ago
Selwood Housing

Join our focus groups and influence the services you use. Share your thoughts, improve your community, and get rewarded! No experience needed — just your passion to make a difference. ... See MoreSee Less

Join our focus groups and influence the services you use. Share your thoughts, improve your community, and get rewarded! No experience needed — just your passion to make a difference.
1 week ago
Selwood Housing

It's important our customers share their thoughts, opinions and ideas as this leads to better decision making, improved services and increased satisfaction. Here's what Hazel told us about her experience:
“I have enjoyed being part of the process and being in a group where my opinions and prior knowledge are treated with respect. It has been helpful to understand how decisions are made and policies formed”
... See MoreSee Less

Its important our customers share their thoughts, opinions and ideas as this leads to better decision making, improved services and increased satisfaction. Heres what Hazel told us about her experience:
“I have enjoyed being part of the process and being in a group where my opinions and prior knowledge are treated with respect. It has been helpful to understand how decisions are made and policies formed”
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