We know that the way we handle communications within the complaints process is very important to our customers. The scrutiny team's key areas of interest for this review were:
The reporting from this 2020-21 review can be found under scrutiny team reports.
Selwood Housing is a registered charity (1141124). Selwood Housing Society Limited is a company limited by guarantee (4168336). We are authorised and regulated by the Financial Conduct Authority reference no 739371. All rights reserved.