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Complaints process

Complaints process

Scrutiny team review

Review of communications within the complaints process

We know that the way we handle communications within the complaints process is very important to our customers. The scrutiny team's key areas of interest for this review were:

  • how communications are managed within the complaints process
  • to understand the outcome of this process with customers who make a complaint
  • to assess the quality and quantity of that communication with regard to customer expectations.

The reporting from this 2020-21 review can be found under scrutiny team reports.

We're sponsoring the Heroes & Villains fun run on 25 June in Trowbridge park! 🏃‍♂️The event is free, but you will need to register to take part: ecs.page.link/L91Sf🙏 Great to have Selwood Housing Group sponsoring the Heroes & Villains Fun Run, taking place in Trowbridge Park on Sunday 25th June. 🦸 Bringing the community together, completely free to all, with each stall organised and run by the Trowbridge Youth Parliament, student representatives from the majority of primary schools in the area. Raising money and awareness for Julian House 🦹 Huge thanks to Wiltshire Council for their support🏃 It's free, but remember to register for the run here buff.ly/3Ga2HtJ It's a 2K family friendly event - dressing up encouraged but not essential! #heroes #villains #funrun #trowbridge #community #charity ... See MoreSee Less
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16 hours ago

The 'Get Around for £2' bus fare scheme will now continue till 31 October to help passengers with the cost of living. If you're struggling to cope financially and need assistance, take a look at our cost of living page: ecs.page.link/GibGJ #costofliving ... See MoreSee Less
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