To help reduce the spread of coronavirus and keep our customers and staff safe, we have temporarily stopped routine repairs. Emergency repairs will continue during this time. If you are in need of a repair, please refer to the steps below depending on your circumstance:
I need an emergency repair (e.g. a major leak)
I need a routine/non-emergency repair
For more information about changes to our services, planned works and safety measures, please visit our coronavirus information page.
Silcoa is our repairs service based in Melksham, that is dedicated to the maintenance of our customers' homes. If something in your home has stopped working or needs attention:
If you're looking for information on servicing or planned works (a planned replacement of a kitchen or boiler for example) see caring for your home.
Is there an immediate risk to your safety or property?
(for example, extreme flooding, fires or damage made by intruders)
Dial 999. Once safe, call us on 01225 715 715 to discuss next steps.
If you have no power, (and neither do your neighbours) call
If you smell gas, think you have a gas leak, or are worried about carbon monoxide, call the national gas emergency number on
If you have a major water leak inside your home that can't be contained, call us immediately on
Remember to try and turn off your water from the internal stop tap in your home or from the mains outside your property.