Customer homes will need occasional repairs if something breaks down or stops functioning properly. Our repairs team aims to respond to these with high quality repairs.
Visit our repairs service page to find out how we prioritise repairs and to see the different repair categories.
If something in your home has stopped working or needs attention, see the options below.
For information on servicing or planned works, for example a replacement kitchen or boiler, visit caring for your home.
Is there an immediate risk to your safety or property?
(for example, extreme flooding, fires or damage made by intruders)
Dial 999. Once safe, call us on 01225 715 715 to discuss next steps.
Our repairs tips and advice pages cover all the types of repairs you're responsible for as a customer.
Repairs tips & adviceIf you can't find what you need in Repairs tips & advice, our repairs service may need to visit.
Request a repairRead more about our repair response times and how we prioritise repairs.
Our repairs serviceIf you have no power, (and neither do your neighbours) call
If you smell gas, think you have a gas leak, or are worried about carbon monoxide, call the national gas emergency number on
If you have a major water leak inside your home that can't be contained, call us immediately on
Remember to try and turn off your water from the internal stop tap in your home or from the mains outside your property.
