Silcoa, our repairs service, supports customers to keep their homes safe. If something at home has stopped working or needs attention, you'll find more information on what steps to take on these pages. If you're looking for information on planned works or servicing, see caring for your home.
Is there an immediate risk to your safety or property?
(for example, extreme flooding, fires or damage made by intruders)
Dial 999. Once safe, call us on 01225 715 715 to discuss next steps.
If you have no power, (and neither do your neighbours) call
If you smell gas, think you have a gas leak, or are worried about carbon monoxide, call the national gas emergency number on
If you have a major water leak inside your home that can't be contained, call us immediately on
Remember to try and turn off your water from the internal stop tap in your home or from the mains outside your property.