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Selwood Housing operative smiling carrying out work in customer's home - request a repair


Customer homes will need occasional repairs if something breaks down or stops functioning properly. Our repairs team aims to respond to these with high quality repairs.

Visit our repairs service page to find out how we prioritise repairs and to see the different repair categories.

If something in your home has stopped working or needs attention, see the options below.

  • Visit our tips and advice pages to see the types of repairs that are your responsibility. You are responsible for carrying out basic repairs as part of the upkeep and maintenance of your home.
  • Visit our request a repair pages if our tips and advice pages don't have any information about your required repair, Select the relevant topic and choose any options when prompted to see if a visit from our repair team is necessary or whether you need to speak to us about the issue.
  • If you need an urgent repair call us on 01225 715 715.

For information on servicing or planned works, for example a replacement kitchen or boiler, visit caring for your home.

Do you have an emergency?

Is there an immediate risk to your safety or property?
(for example, extreme flooding, fires or damage made by intruders)
Dial 999. Once safe, call us on 01225 715 715 to discuss next steps.

Repairs tips & advice

Our repairs tips and advice pages cover all the types of repairs you're responsible for as a customer.

Repairs tips & advice

Request a repair

If you can't find what you need in Repairs tips & advice, our repairs service may need to visit.

Request a repair

Our repairs service

Read more about our repair response times and how we prioritise repairs.

Our repairs service

Total loss of electricity?

If you have no power, (and neither do your neighbours) call

105 or
0800 6783 105

Gas emergency?

If you smell gas, think you have a gas leak, or are worried about carbon monoxide, call the national gas emergency number on

0800 111 999

Burst pipe?

If you have a major water leak inside your home that can't be contained, call us immediately on

01225 715 715

Remember to try and turn off your water from the internal stop tap in your home or from the mains outside your property.