You can now report new repairs jobs to us. Please note that due to high volumes of repairs work being carried out, it may take slightly longer than usual for new appointments to be booked in. We thank you for being patient while we get our responsive repairs service back up and running following lockdown.
We anticipate higher volumes of calls as we get our repairs service back up and running, please bear with us and we will answer your call as soon as we can. To avoid long hold times, you can report non-urgent repairs to us below.
Please remember to keep a safe distance from our operatives while they are carrying out work in your home.
Silcoa is our repairs service based in Melksham, that is dedicated to the maintenance of our customers' homes. If something in your home has stopped working or needs attention:
If you're looking for information on servicing or planned works (a planned replacement of a kitchen or boiler for example) see caring for your home.
Is there an immediate risk to your safety or property?
(for example, extreme flooding, fires or damage made by intruders)
Dial 999. Once safe, call us on 01225 715 715 to discuss next steps.
If you have no power, (and neither do your neighbours) call
If you smell gas, think you have a gas leak, or are worried about carbon monoxide, call the national gas emergency number on
If you have a major water leak inside your home that can't be contained, call us immediately on
Remember to try and turn off your water from the internal stop tap in your home or from the mains outside your property.