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Complaints and compliments Housing Ombudsman's Complaint Handling Code Our complaints process Satisfaction surveys Give us feedback
Complaints and compliments
Housing Ombudsman's Complaint Handling CodeOur complaints processSatisfaction surveys
Selwood Housing staff member on a call with a customer - complaints and compliments

Complaints and compliments

Please leave feedback and suggestions

Email

Send an email to complaints@selwoodhousing.com

Call us

Speak to a member of our customer services team on 01225 715 715

In person

Come along to formal meetings, community gatherings, focus groups and meetings on an individual basis. Interested in knowing more? Learn more about how you can get involved.

Write to us

Send your letter to us at our main office address.

Facebook

Contact us on Facebook.

Satisfaction surveys

We always appreciate the time you take to complete our satisfaction surveys. Learn more about our customer feedback system.

Whistleblowing

How customers can report concerns of a serious nature

Whistleblowing is when someone reports serious concerns about something that one of our staff, contractors or board members has done or failed to do.

Examples of a whistleblowing concern might be:

  • a failure to meet our legal duties as a landlord
  • a member of our staff engaging in criminal activity
  • a member of our staff allowing children or vulnerable adults to be put at risk of harm.

If you would like to report a serious concern in line with our whistleblowing policy, please read our customer information sheet which provides further information.

Contact us

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Selwood Housing Group

2 days ago

Selwood Housing Group
On Wednesday 29th March, a walk-in vaccination clinic is being set up at Storehouse Food Bank Trowbridge. Pop along to chat with the team about vaccinations, get your questions answered and receive your COVID-19 or flu vaccine if you haven't already. ... See MoreSee Less

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Selwood Housing Group

3 days ago

Selwood Housing Group
Have you heard about #DebtAwarenessWeek? It’s StepChange Debt Charity's annual campaign to help more people understand what debt advice is and how you can access it. If you’re struggling with debt, you’re not alone. Debt can happen to anyone – but free, and impartial support is available. Visit StepChange to learn more about how debt advice works: bit.ly/daw-2023 ... See MoreSee Less

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Selwood Housing Group

5 days ago

Selwood Housing Group
We're looking for a multi skilled carpenter to join our response team to carry out the day to day repairs and maintenance of our customers' homes. Find out more and apply on our website 👉 ecs.page.link/4FN5i ... See MoreSee Less

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Selwood Housing is a registered charity (1141124). Selwood Housing Society Limited is a company limited by guarantee (4168336). We are authorised and regulated by the Financial Conduct Authority reference no 739372. All rights reserved.

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