If you make a complaint, find out what happens next and the steps we take to resolve the problem.
We are always happy to hear that we did something well. Compliments about our services and staff will be shared with the relevant colleagues.
Complaints will be acknowledged quickly and dealt with fairly. We aim to learn from complaints so we can put things right and continuously improve our services.
If you make a complaint, find out what happens next and the steps we take to resolve the problem.
If you want to leave a compliment or make a complaint, you can get in touch with us in a number of ways:
Send an email to info@selwoodhousing.com (for compliments and positive feedback) or complaints@selwoodhousing.com (if you wish to make a complaint)
Complete our online feedback form:
Speak to a member of our customer services team on 01225 715 715
Come along to formal meetings, community gatherings, focus groups and meetings on an individual basis. Interested in knowing more? Learn more about how you can get involved.
Send your letter to us at our main office address.
Contact us on Facebook.
We always appreciate the time you take to complete our satisfaction surveys. Learn more about our customer feedback system.
Whistleblowing is when someone reports serious concerns about something that one of our staff, contractors or board members has done or failed to do.
Examples of a whistleblowing concern might be:
If you would like to report a serious concern in line with our whistleblowing policy, please read our customer information sheet which provides further information.
Air source heat pumps are an eco-friendly and cost-effective alternative to traditional heating systems, such as gas boilers. They use the natural warmth in the air to heat and cool your home, helping you reduce your carbon footprint and keep your energy bills down. However, they work differently to traditional heating systems.
We've explained why these systems can take time to heat up your home and provide tips to help you stay comfy all year round: Air source heat pumps: ecs.page.link/PA1Qn
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Wiltshire Wildlife Trust are hosting a Bat Walk this Saturday, 27th April, meeting at Studley Green Community Association, Lambrok Road, Trowbridge.
Attendees will have the opportunity to use bat detecting equipment while finding out more about these amazing mammals in our area!
The session starts at 7:30pm and will finish at 9:15pm.
Register your interest or find out more by contacting: sued@wiltshirewildlife.org
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The MySelwoodHousing portal for customers is unavailable from 1 pm on Tuesday 23 April to 9am on Monday 29 April due to routine maintenance.
For any queries about your portal account during this time, please call our customer support team on 01225 715 715 (Mon - Thu 8:30am - 5:30pm, Fri 8:30am - 5pm).
For alternative ways to pay your rent, visit our pay your rent page: ecs.page.link/vHrz8
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