fbpx
Menu Close

Compliments-and-complaints-updated

Complaints and compliments

We welcome all feedback and suggestions.

We are always happy to hear that we did something well. Compliments about our services and staff will be shared with the relevant colleagues.

Complaints will be acknowledged quickly and dealt with fairly. We aim to learn from complaints so we can put things right and continuously improve our services.

Our complaints process

If you make a complaint, find out what happens next and the steps we take to resolve the problem.

If you want to leave a compliment or make a complaint, you can get in touch with us in a number of ways:

Email

Send an email to info@selwoodhousing.com (for compliments and positive feedback) or complaints@selwoodhousing.com (if you wish to make a complaint)

Online form

Complete our online feedback form:

Complaints and compliments

Call us

Speak to a member of our customer services team on 01225 715 715

In person

Come along to formal meetings, community gatherings, focus groups and meetings on an individual basis. Interested in knowing more? Learn more about how you can get involved.

Write to us

Send your letter to us at our main office address.

Facebook

Contact us on Facebook.

Satisfaction surveys

We always appreciate the time you take to complete our satisfaction surveys. Learn more about our customer feedback system.


Whistleblowing

How customers can report concerns of a serious nature

Whistleblowing is when someone reports serious concerns about something that one of our staff, contractors or board members has done or failed to do.

Examples of a whistleblowing concern might be:

  • a failure to meet our legal duties as a landlord
  • a member of our staff engaging in criminal activity
  • a member of our staff allowing children or vulnerable adults to be put at risk of harm.

If you would like to report a serious concern in line with our whistleblowing policy, please read our customer information sheet which provides further information.

Used for the like, share, comment, and reaction icons
16 hours ago
Selwood Housing

Last year a survey went out to unpaid carers by Carer Support Wiltshire as to what unpaid carers would like to be trained on. From the results of this Wiltshire Council would like to offer a range of training to support what unpaid carers have asked for.

The first lot of face to face training will be held on 20th June 2024 in Melksham Community Campus as follows:
✅Stress awareness training 10am-11:00am
✅First aid training 11:30am-12:30pm
✅Mental capacity act training 13:00pm-14:00pm
✅Manual handling training 14:30pm-15:30pm
This training is for all aged carers.

You can book on to all of these or just the ones you are interested in by contacting BCFTeam@wiltshire.gov.uk with your name, email address and the sessions you would like to book.
... See MoreSee Less

Last year a survey went out to unpaid carers by Carer Support Wiltshire as to what unpaid carers would like to be trained on. From the results of this Wiltshire Council would like to offer a range of training to support what unpaid carers have asked for.

The first lot of face to face training will be held on 20th June 2024 in Melksham Community Campus as follows:
✅Stress awareness training 10am-11:00am
✅First aid training 11:30am-12:30pm
✅Mental capacity act training 13:00pm-14:00pm
✅Manual handling training 14:30pm-15:30pm
This training is for all aged carers.

You can book on to all of these or just the ones you are interested in by contacting BCFTeam@wiltshire.gov.uk with your name, email address and the sessions you would like to book.
2 days ago
Selwood Housing

Register to vote now if you’ve never registered before, have moved house, or changed your name.
Register now: ecs.page.link/Q5FyD
#YourVoteMatters. Don’t lose it.
... See MoreSee Less

Register to vote now if you’ve never registered before, have moved house, or changed your name. 
Register now: https://ecs.page.link/Q5FyD 
#YourVoteMatters. Don’t lose it.
2 days ago
Selwood Housing

Our offices will be closed on the morning of the 20th June for a staff event.
If you have an emergency during this time, please call us on 01225 715 715.

We will reopen as usual at 2pm on the 20th June 2024.
... See MoreSee Less

Our offices will be closed on the morning of the 20th June for a staff event.
If you have an emergency during this time, please call us on 01225 715 715. 

We will reopen as usual at 2pm on the 20th June 2024.
Load more
A A A