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Complaints and compliments

Please leave feedback and suggestions

Email

Send an email to complaints@selwoodhousing.com

Call us

Speak to a member of our customer services team on 01225 715 715

In person

Come along to formal meetings, community gatherings, focus groups and meetings on an individual basis. Interested in knowing more? Learn more about how you can get involved.

Write to us

Send your letter to us at our main office address.

Facebook

Contact us on Facebook.

Satisfaction surveys

We always appreciate the time you take to complete our satisfaction surveys. Learn more about our customer feedback system.

Whistleblowing

How customers can report concerns of a serious nature

Whistleblowing is when someone reports serious concerns about something that one of our staff, contractors or board members has done or failed to do.

Examples of a whistleblowing concern might be:

  • a failure to meet our legal duties as a landlord
  • a member of our staff engaging in criminal activity
  • a member of our staff allowing children or vulnerable adults to be put at risk of harm.

If you would like to report a serious concern in line with our whistleblowing policy, please read our customer information sheet which provides further information.

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11 hours ago
Selwood Housing

Local household recycling centres in Wiltshire have a great community paint reuse scheme which allows residents and community groups to collect free water-based paint which would have normally gone to waste.

If you have any leftover tins of water-based paint (ideally over half full) that are still in a usable condition and you’re unsure of how to get rid of it, take them along to your local HRC to promote reuse and prevent waste.
#GlobalRecyclingDay #RecyclingHeroes
... See MoreSee Less

Local household recycling centres in Wiltshire have a great community paint reuse scheme which allows residents and community groups to collect free water-based paint which would have normally gone to waste. 

If you have any leftover tins of water-based paint (ideally over half full) that are still in a usable condition and you’re unsure of how to get rid of it, take them along to your local HRC to promote reuse and prevent waste. 
#GlobalRecyclingDay #RecyclingHeroes
4 days ago
Selwood Housing

Thank you to everyone who interacted with our video earlier in the week about our site on Polebarn Road in Trowbridge. In this extended version, Paul provides further details on the project itself and the properties built. He also explains the benefits of shared ownership.

Keep up to date with the latest properties we have for sale by following the Selwood Sales team on Facebook.
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5 days ago
Selwood Housing

We caught up with our Development Director, Paul Walsh, during New Homes Week recently. At our site on Polebarn Road in Trowbridge, ahead of its completion, Paul told us about the work undertaken and the properties available. ... See MoreSee Less

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