Last week, Laura from our Involvement and Communities team, along with our scrutiny team Chair, Sandie Smith, and scrutiny team member, Asma-Bakali-Laughton attended the National Scrutiny Conference in Loughborough, run by Tpas England. This is the only national conference dedicated to Tenant, Resident, and Customer-led scrutiny.
Our scrutiny team is an independent group of customers that ensures our services are effective and that the way we work considers our customers' perspectives. This is part of something called co-regulation, which means that as a landlord, we must support tenants to shape and scrutinise our service delivery and hold us to account. If you’re interested in knowing more, or trialing being a member, please email our involvement team at makeadifference@selwoodhousing.com
#IW24 #TpasConf24
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