Paying your rent by Direct Debit will mean that your rent is paid automatically and securely every time.
To make a rent payment online, use PayPoint's online payment website. By registering with PayPoint, you can save your details and easily make a rent payment at any time of day, using a debit or credit card. You can also make one off payments through PayPoint.
PayPoint are a different organisation to Selwood Housing
You can find more information about this service and some common questions and answers below.
Standing orders are an instruction from your bank to send money to us. If your rent changes you will have to change the standing order at your bank (unlike Direct Debit which is updated automatically).
Download our standing order form. Then complete and return this to your bank.
During office hours, a payment can be made by calling 01225 715715 and selecting the option to make a one-off payment.
You can make a payment at any time by calling Selwood Housing's smart payment service number on 0203 6504090. You will need your tenancy number to make a payment.
To currently pay your rent in person:
MySelwoodHousing allows you to pay your rent online, as well as having 24/7 access to your rent account.
I'm struggling to pay my rent, what should I do?
If you are struggling to pay your rent please tell us. Look-up the account manager for your town or village. We will be able to advise you of your options and agree an affordable repayment plan if you owe us any unpaid rent.
If you are struggling to pay because of a Universal Credit application, let us know as soon as possible, we may be able to support you with your application. Also visit our Universal Credit page.
Download our how to manage your money guide for more information.
How can I get a statement for my rent account?
If you would like a statement to be sent to you please email your name and address to info@selwoodhousing.com
This statement is for your information only and is a snapshot of your account on the day that the statement was printed.
Alternatively by registering with MySelwoodHousing you can access details of your last ten transactions at any time of day.
For immediate balances use our text balance service, more information can be found below.
How can I request a refund?
To request a refund please complete our request for refund form and return to us as advised on the form. For a paper copy to be posted to you please call us on 01225 715 715.
I've lost my rent payment card, what do I do?
If you have lost your card just let us know and we will arrange for a replacement to be sent to you. Contact us on our main number 01225 715 715.
How can I report someone who owes Selwood Housing money? What should I do?
All rental income that we collect supports us to provide services for our tenants.
If you know of someone who you believe still owes Selwood Housing money from when they lived in one of our homes, please call us on 01225 715 715 or email info@selwoodhousing.com.
You don't need to provide us with your contact details but if you do, we can update you on what action we've taken.
How is my rent calculated?
When setting the rent for a social rent home we have to use a Government formula. This formula is designed to make sure that the rents of different social landlords are set fairly and consistently. The Government introduced this rent setting formula in 2002 and it was first used to set 'target' or ideal rents for every property.
The target rent for each home was worked out by:
Like all other housing associations across England, Selwood Housing are also required to change rents in line with government policy.
How are service charges calculated?
Service charges are calculated based on the actual costs Selwood Housing incurs for an area, scheme or block. These costs are then split across the properties that can access or receive benefit of these services. This means you will only pay for your fair share of the services available, depending on where you live.
For up to date balances you can use our text balance service. Simply:
If you can't find what you're looking for please contact us at info@selwoodhousing.com
Over the last year, we’ve shared with you some of the feedback from our quarterly customer satisfaction surveys. These surveys, carried out by Acuity on our behalf, are part of the tenant satisfaction measures (‘TSMs’) introduced in 2023 by the Regulator of Social Housing.
All social housing landlords must carry out surveys with their tenants using a set of twelve TSM questions. Alongside these survey questions, landlords must also collect data and publish ten management information measures that focus on operational areas, such as safety and compliance.
We now have our first full year of these TSM results, and we’re pleased to report that for each survey measure our results are in the top 25% of our peer group of housing associations.
You can view our full TSM results, including survey and management information measures, on the new Tenant Satisfaction Measures page of our website: ecs.page.link/bDNRG
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Our grounds maintenance contractor John O'Conner Grounds Maintenance Ltde Ltd has designed a dedicated website where you can find out when they're due in your area. Due to busy periods and weather conditions, we cannot give exact dates when works will be carried out, please use this schedule as a guide. Selwood Housing – John O'Conner Local ecs.page.link/7Bx5g
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I've no words for how I feel about the the person who did the grass again.
I have to say the new team (about a year now) are very good a bit messy at times but wet grass what can you do. They seem to be up at least once a month.
Wiltshire Council is developing its 2024-2029 Accommodation Strategy and seeks input from older residents on maintaining independence in their homes. If staying at home is impractical, the Council aims to understand how local services can be improved to feel like home for residents. Your feedback in this survey will help shape the strategy and inform future housing needs for older people in Wiltshire.
Follow this link to the survey it should take no longer than 10 minutes and will really help Wiltshire Council understand the potential needs and wishes of those aged 50+ Accommodation Strategy Survey ecs.page.link/k8bBw
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Done and done asked for the warden to be reinstated ridiculous the council took them away
