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Pay your rent

By Direct Debit

Paying your rent by Direct Debit will mean that your rent is paid automatically and securely every time.

Set up a Direct Debit today.

Online rent payment

To make a rent payment online, use PayPoint's online payment website. By registering with PayPoint, you can save your details and easily make a rent payment at any time of day, using a debit or credit card. You can also make one off payments through PayPoint.

PayPoint are a different organisation to Selwood Housing

You can find more information about this service and some common questions and answers below.

Other ways to pay your rent

Standing order

Standing orders are an instruction from your bank to send money to us. If your rent changes you will have to change the standing order at your bank (unlike Direct Debit which is updated automatically).

Download our standing order form. Then complete and return this to your bank.

Pay over the phone

During office hours, a payment can be made by calling 01225 715715 and selecting the option to make a one-off payment.

Out of hours payments

You can make a payment at any time by calling Selwood Housing's smart payment service number on 0121 621 4344. You will need your tenancy number to make a payment.

Pay in person

To currently pay your rent in person:

  • You can pay with cash at any PayPoint or Payzone outlet. Provide the cashier with your rent payment card and cash.
  • Pay by cash or cheque at any Post Office branch, with your rent payment card. Write your name, address and rent account number on the back of your cheque. Payments made in this way are credited to your account within two-three working days.

Via MySelwoodHousing

MySelwoodHousing allows you to pay your rent online, as well as having 24/7 access to your rent account.

Register for MySelwoodHousing

Login to MySelwoodHousing

I'm struggling to pay my rent, what should I do?

If you are struggling to pay your rent please tell us. Look-up the account manager for your town or village. We will be able to advise you of your options and agree an affordable repayment plan if you owe us any unpaid rent.

If you are struggling to pay because of a Universal Credit application, let us know as soon as possible, we may be able to support you with your application. Also visit our Universal Credit page.

Download our how to manage your money guide for more information.

If you would like a statement to be sent to you please email your name and address to info@selwoodhousing.com

This statement is for your information only and is a snapshot of your account on the day that the statement was printed.

Alternatively by registering with MySelwoodHousing you can access details of your last ten transactions at any time of day.

For immediate balances use our text balance service, more information can be found below.

To request a refund please complete our request for refund form and return to us as advised on the form. For a paper copy to be posted to you please call us on 01225 715 715.

If you have lost your card just let us know and we will arrange for a replacement to be sent to you. Contact us on our main number 01225 715 715.

All rental income that we collect supports us to provide services for our tenants.

If you know of someone who you believe still owes Selwood Housing money from when they lived in one of our homes, please call us on 01225 715 715 or email info@selwoodhousing.com.

You don't need to provide us with your contact details but if you do, we can update you on what action we've taken.

When setting the rent for a social rent home we have to use a Government formula. This formula is designed to make sure that the rents of different social landlords are set fairly and consistently. The Government introduced this rent setting formula in 2002 and it was first used to set 'target' or ideal rents for every property.

The target rent for each home was worked out by:

  • taking the national average rent; and
  • adjusting it to reflect average local earnings; and
  • adjusting it to reflect the value of the property (including the number of bedrooms)

Like all other housing associations across England, Selwood Housing are also required to change rents in line with government policy.

Service charges are calculated based on the actual costs Selwood Housing incurs for an area, scheme or block. These costs are then split across the properties that can access or receive benefit of these services. This means you will only pay for your fair share of the services available, depending on where you live.

Need an up to date instant balance?

For up to date balances you can use our text balance service. Simply:

  • Call us on 01225 715 715 and ask to sign up to the text balance service. Let the customer service adviser know your mobile number and a four digit identification PIN that you would like to use
  • You're then set up and ready to go! Simply text 07520 660 579 with the word 'balance' followed by a space and your identification PIN number
  • You'll then receive back a text from us letting you know your current balance

Can't find what you're looking for?

If you can't find what you're looking for please contact us at info@selwoodhousing.com

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2 days ago
Selwood Housing

Whether you're looking to pay rent, report a repair or access documents and information that relate to your tenancy, you can find what you need on our website. ... See MoreSee Less

2 days ago
Selwood Housing

Delighted to see this update from the YMCA Green Shoots nursery in Studley Green. The charity was awarded a grant from our Stronger Communities Fund to help block pave a gravelled area of the garden, opening it up for more children to use. The paved areas provide a smooth surface and an area for those who need smaller, quieter spaces to play in. ... See MoreSee Less

Delighted to see this update from the YMCA Green Shoots nursery in Studley Green. The charity was awarded a grant from our Stronger Communities Fund to help block pave a gravelled area of the garden, opening it up for more children to use. The paved areas provide a smooth surface and an area for those who need smaller, quieter spaces to play in.Image attachmentImage attachment+8Image attachment

1 CommentComment on Facebook

More details about our Stronger Communities Fund, as well as application deadlines, can be found on our website: www.selwoodhousing.com/get-involved/funding-and-communities/

4 days ago
Selwood Housing

Many boilers will need to have their system pressure topped up with water at some stage. To check if your boiler needs to be topped up, locate the pressure gauge on the front of the system. If the dial is too low and is in the red, then you will need to repressurise it. If your boiler's pressure is too low, it can prevent the system from heating up efficiently, which could lead to a loss of hot water. If your boiler's pressure is too high, you can request an appointment for our repairs team to come out to your home: ecs.page.link/bbvqK ... See MoreSee Less

Many boilers will need to have their system pressure topped up with water at some stage. To check if your boiler needs to be topped up, locate the pressure gauge on the front of the system. If the dial is too low and is in the red, then you will need to repressurise it. If your boilers pressure is too low, it can prevent the system from heating up efficiently, which could lead to a loss of hot water. If your boilers pressure is too high, you can request an appointment for our repairs team to come out to your home: https://ecs.page.link/bbvqK

1 CommentComment on Facebook

Lol, I topped my pressure up on my boiler after being shown.. but what the engineer forgot to mention is the pressure increases when heating is on anyway, so don't pressurise when off as like me my pressure was over 4 and I needed an emergency call out . It is not as easy as just being shown.

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