A complete breakdown of everything we'll do to get your home ready for you, so you know what to expect when you move in.
Moving into your new home can be both exciting and daunting. We've outlined below some helpful information to support you when moving into a Selwood Housing home.
Watch the animation below for an overview of the steps we'll take to prepare your home for you. For a full breakdown see our relet standards.
Prior to your sign up, you will receive your tenancy agreement via DocuSign for you to sign electronically. This is a legal contract so please ensure you have read the agreement and you understand your responsibilities before signing. You will also receive important information about your home via email before the sign-up date.
On the day of your sign-up, the lettings coordinator will go through further information with you, including the payment of rent, and will provide you with the key safe code so you can access the keys to your new home.
You will also need to make an advanced payment to cover your first two weeks of rent before your tenancy can commence.
Moving into a new home is expensive. You may need to hire a van or vehicle to move your belongings. You may also need carpets, curtains, and white goods to furnish your new home. Start saving as early as possible to cover the costs of moving.
For free and impartial advice on managing your money and debt advice, including tips on saving, visit the Money Helper website.
A complete breakdown of everything we'll do to get your home ready for you, so you know what to expect when you move in.
Local charity KFR sells second-hand white goods and furniture. They also offer a reduced pricing scheme for low-income households.
We also work with local charity Group 5, who provide second-hand furniture for those who would otherwise go without. Speak to our lettings team for more info.
Our scrutiny team looked at how we manage empty properties for one of their independent reviews.
If you can't find what you're looking for please contact us at info@selwoodhousing.com
We need to carry out a technical upgrade to our main customer database on the afternoon of Monday 7 October. If you call us between 2:30pm and 5:30pm on Monday, we will be able to take your call but will be limited in the information we can provide. If your query isn’t urgent, you may wish to delay your call to us until Tuesday 8 October.
You can also email us at info@selwoodhousing.com or visit the website: ecs.page.link/Tdk3R
Thank you for your understanding, and we apologise for any inconvenience this may cause.
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Meet Zoe Ridley, one of our customer complaints specialists. No two days are the same in her role. Sometimes she’s out on site, other times, she’s in the office with case managers, collecting paperwork and information. Other times she’ll be working from home to focus on administrative tasks.
Take a look at her meet the team profile on our website, to read more about her role and what it entails: ecs.page.link/m2231 #WorkLifeWeek
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Every three years we send our customers an in-depth survey asking how best to involve them. Our customers' views matter to us and we want to make sure that they can help us to shape and improve our services. Customers will have been sent a link via email to our online survey, which will be open until the 22nd October. Questions cover your home, neighbourhood, communication, opportunities to get involved and complaints. If you haven't received the survey, please contact makeadifference@selwoodhousing.com with your details. We can then determine whether you should have received an email link or a postal copy.
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