fbpx
Menu Close

Returning your home

Returning your home to us

The five steps to follow when ending your tenancy

Here, you'll find details on what to do when you give your home back to us, including details on how to tell us, how to leave the house in good condition and how to settle your account.

Step 1: Give us four weeks' notice in writing

  • The notice period starts on the Monday after we receive your notice. We will then write back giving you the end date for your tenancy.
  • Giving notice can also be done for you by someone with the legal power to deal with your affairs, such as a relative with power of attorney. We will need to see supporting legal documentation showing they have power of attorney.
  • For joint tenancies, a letter from one tenant will end the joint tenancy for both of you.
  • At this time, you will also need to provide us with a forwarding address.

Step 2: Arrange a property inspection

  • The inspection is one of the most important parts of the process. Once we've received your notice in writing, we'll contact you to arrange this appointment.
  • Someone from our team will visit you to make sure the property is left in a good, clean and tidy condition.
  • During the inspection, you will be advised of any repairs or decoration you need to do before leaving, but please be aware that damage may also be identified once the property is empty and furniture has been removed.

Step 3: Let the right people know you are moving

  • Contact the utility companies and give them final meter readings plus a contact address for final bills.
  • Tell any relevant benefit departments, such as housing benefit or universal credit of your change in circumstances.

Step 4: Make sure your home is left in a good condition

After you have left the home, we may need to do some work on it. To avoid being charged for this work, please follow the guidelines below. If repairs which are your responsibility are not carried out, you will be charged for this work.

Keys

  • All keys must be returned to our office by midday on the date your tenancy ends. Each external door must have at least two keys.

Internal doors

  • All internal doors must be present in each room and in good order.

Kitchen

  • Units and worktops must be left clean and free from damage.
  • Unless built-in, all kitchen appliances must be removed. If there is a gas cooker, a qualified gas engineer must disconnect it.

Bathroom

  • All the standard fixtures and fittings should be clean and in good condition.

Floor coverings

  • Floor coverings such as carpets and laminate flooring, must be removed unless you get permission to leave them during the property inspection.

Personal items & rubbish

  • The property, including loft space and all cupboards, must be clear of all personal items and rubbish.

Cleanliness

  • The property should be cleaned throughout.

Decoration

  • Rooms should be left in good decorative order.
  • We will charge you for rooms with ripped wallpaper, graffiti or decorations which are beyond reasonable wear and tear.

Garage

  • If you rent one of our garages and want to end the tenancy of the garage, please give four weeks' written notice to our garage co-ordinator.

Garden

  • The garden must be left in a tidy condition with the grass, shrubs and hedges cut and tidy.
  • The garden must also be clear of any rubbish or personal items.

Home improvements by you

  • Improvements made by you, such as kitchens, feature fires, doors and garden items like sheds, greenhouses, ponds and patios must be removed unless you have had permission to leave them in place during the property inspection.

Selwood Lifeline

  • If you are connected to a Selwood Lifeline, please leave the pendant and other equipment in the property.

Step 5: Settle your account

  • Once your tenancy has ended, it is important to contact us on 01225 715 715 to settle your account.
  • We will tell you how much you need to pay or if you are due any money back.
  • This balance might not include any charges for repairs because it takes time for us to process the costs of the work from our contractors. Therefore, if there was any repair work you may receive a separate bill for any repairs we have had to do, and these charges will be added to your account.

Queries about your final account and end date

For queries about your final account, call your account manager on 01225 715 715. For queries about your tenancy end date, phone our lettings team on 01225 715 715.

Settling your account

Payments to clear your account balance can be made in the following ways:

  • By phone on 01225 715 715 to make a debit/credit card payment
  • Make a payment online, use Paypoint's online payment website.
  • You can pay with cash at any Paypoint or Payzone outlet, you will need your rent payment card
  • Pay by cash or cheque at any Post Office branch, you will need your rent payment card
  • By cheque payable to Selwood Housing, Bryer Ash Business Park, Bradford Road, Trowbridge, Wiltshire BA14 8RT. Please write the address of the tenancy and rent reference number on the back of your cheque
  • By cash at our Bryer Ash office.

Direct debits

  • If you pay your rent by direct debit, do not cancel your direct debit. Contact us to discuss any outstanding balance.

Standing orders

  • You will need to contact your bank to stop these payments. Like direct debits, contact us to discuss any outstanding balance before cancelling these.

Housing Benefit and Universal Credit

  • These payments will not normally be paid if you are not living in the property, this means if you move out before the 4-week notice period your rent may not be paid.
  • If you are claiming Housing Benefit and moving to another rented property where you must pay rent, you may be entitled to an 'overlap' in benefit – contact your local housing benefit team for details.
  • You are responsible for any unpaid rent.

What if I cannot afford to pay the account?

  • You have a legal obligation to clear the account. However, if you cannot make a payment to clear the balance in full, we may be able to arrange for you to pay in instalments.
  • Please contact your account manager to discuss the options available.

Why is it important for me to clear my balance?

  • We will take steps to recover any money owing to us. There are several ways we do this, and we will charge you our costs for doing this.
  • We may register a County Court judgment for the money you owe, we will then instruct a bailiff to recover the money on our behalf. This will affect your ability to get credit in the future.
  • If you are registered on a choice-based lettings scheme to be housed, it may affect your chances of getting another home.
  • We will not re-house you if you owe us money.

Giving notice

Download the tenancy termination form to give us notice you're ending your tenancy, then email this to our lettings team.

Download
Email the lettings team

Can't find what you're looking for?

If you can't find what you're looking for please contact us at info@selwoodhousing.com

u50

Ending a tenancy

  • Returning your home to us
Used for the like, share, comment, and reaction icons
5 hours ago
Selwood Housing

Lyndsey Powell and Emma Andrews from our Neighbourhoods team were clearing out a bin store in Frome when they came across this hedgehog with four babies. One hoglet had sadly died. With the help of our new caretaker Simon Evans, this little family was safely delivered to Laura Pictor (group customer involvement and communities’ manager) where they settled into her garden before Kelly, a volunteer for the Hedgehog Preservation Society, was able to take over their care.

Laura named the mum hedgehog Maggie-may, as it was the song that came on the radio when she drove them to over to Kelly’s house. Kelly said when they’re old enough for her to handle with no stress to the mum (4-6 weeks) and sent this message through shortly after:

“Maggie-may has been getting up every other day for a massive drink (almost the whole bowl) and a few biscuits which suggests she's still busy seeing to her hoglets. I haven't heard a peep but then I've been avoiding the hutch and the back garden in general to keep her as stress free as possible. I have seen Maggie-may a couple of times at the door having a break. I'm going to give it till next week, then start putting my trail cam on the hutch in the hope that we will capture their first time out of the nest with mum. The hutch is really clean and she's not trying to escape which tells me it's a quick drink, rest, mouthful of biscuits and get back to her nest, so fingers crossed for them all.”

We’ll keep you updated as and when we hear more!
... See MoreSee Less

Lyndsey Powell and Emma Andrews from our Neighbourhoods team were clearing out a bin store in Frome when they came across this hedgehog with four babies. One hoglet had sadly died. With the help of our new caretaker Simon Evans, this little family was safely delivered to Laura Pictor (group customer involvement and communities’ manager) where they settled into her garden before Kelly, a volunteer for the Hedgehog Preservation Society, was able to take over their care.

Laura named the mum hedgehog Maggie-may, as it was the song that came on the radio when she drove them to over to Kelly’s house. Kelly said when they’re old enough for her to handle with no stress to the mum (4-6 weeks) and sent this message through shortly after:

“Maggie-may has been getting up every other day for a massive drink (almost the whole bowl) and a few biscuits which suggests shes still busy seeing to her hoglets. I havent heard a peep but then Ive been avoiding the hutch and the back garden in general to keep her as stress free as possible. I have seen Maggie-may a couple of times at the door having a break. Im going to give it till next week, then start putting my trail cam on the hutch in the hope that we will capture their first time out of the nest with mum. The hutch is really clean and shes not trying to escape which tells me its a quick drink, rest, mouthful of biscuits and get back to her nest, so fingers crossed for them all.”

We’ll keep you updated as and when we hear more!
21 hours ago
Selwood Housing

Last year a survey went out to unpaid carers by Carer Support Wiltshire as to what unpaid carers would like to be trained on. From the results of this Wiltshire Council would like to offer a range of training to support what unpaid carers have asked for.

The first lot of face to face training will be held on 20th June 2024 in Melksham Community Campus as follows:
✅Stress awareness training 10am-11:00am
✅First aid training 11:30am-12:30pm
✅Mental capacity act training 13:00pm-14:00pm
✅Manual handling training 14:30pm-15:30pm
This training is for all aged carers.

You can book on to all of these or just the ones you are interested in by contacting BCFTeam@wiltshire.gov.uk with your name, email address and the sessions you would like to book.
... See MoreSee Less

Last year a survey went out to unpaid carers by Carer Support Wiltshire as to what unpaid carers would like to be trained on. From the results of this Wiltshire Council would like to offer a range of training to support what unpaid carers have asked for.

The first lot of face to face training will be held on 20th June 2024 in Melksham Community Campus as follows:
✅Stress awareness training 10am-11:00am
✅First aid training 11:30am-12:30pm
✅Mental capacity act training 13:00pm-14:00pm
✅Manual handling training 14:30pm-15:30pm
This training is for all aged carers.

You can book on to all of these or just the ones you are interested in by contacting BCFTeam@wiltshire.gov.uk with your name, email address and the sessions you would like to book.
2 days ago
Selwood Housing

Register to vote now if you’ve never registered before, have moved house, or changed your name.
Register now: ecs.page.link/Q5FyD
#YourVoteMatters. Don’t lose it.
... See MoreSee Less

Register to vote now if you’ve never registered before, have moved house, or changed your name. 
Register now: https://ecs.page.link/Q5FyD 
#YourVoteMatters. Don’t lose it.
Load more
A A A