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What is ‘value for money’?

Learning about value for money

What does value for money mean?

By its simplest definition, 'value for money' is a way of measuring the cost of something against the quality or benefit of that thing.

It's something we all do in our day-to-day lives. For example, you might weigh up between two brands in the supermarket to decide which one will be the best balance of price and quality.

Selwood Housing uses our value for money strategy to plan out how best to balance our costs to provide the best quality service we can.

How did we involve customers?

Back in October we invited four customers to meet Mark Mayler, our finance director, to learn all about value for money and why it is important for Selwood Housing and for you, our customers.

It gave them a chance to understand some of the important decisions we must make when running our business as well as some of the challenges we face.

Why we ran this session

We ran this session and other previous learning events like our 'We are all Selwood Housing' course to equip our customers with better knowledge of how Selwood Housing works.

The more knowledgeable you are, the better equipped you are to help us shape and improve our services.

What was the outcome of this session?

We received some great feedback and as a result. In the future, we will look at how we can share how we are performing and how we compare to other housing providers.

Thank you to all of our customers who took part and made a difference.

I'd like to learn more!

If you'd like to learn more about value for money, you can read our full value for money strategy document

Get in touch

If you have any questions about the programme, or to find out about ways to get involved, contact our involvement team.

Email: makeadifference@selwoodhousing.com
Tel: 01225 715715

Can't find what you're looking for?

If you can't find what you're looking for please contact us at info@selwoodhousing.com

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2 days ago
Selwood Housing

Over the last year, we’ve shared with you some of the feedback from our quarterly customer satisfaction surveys. These surveys, carried out by Acuity on our behalf, are part of the tenant satisfaction measures (‘TSMs’) introduced in 2023 by the Regulator of Social Housing.

All social housing landlords must carry out surveys with their tenants using a set of twelve TSM questions. Alongside these survey questions, landlords must also collect data and publish ten management information measures that focus on operational areas, such as safety and compliance.

We now have our first full year of these TSM results, and we’re pleased to report that for each survey measure our results are in the top 25% of our peer group of housing associations.
You can view our full TSM results, including survey and management information measures, on the new Tenant Satisfaction Measures page of our website: ecs.page.link/bDNRG
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6 days ago
Selwood Housing

Our grounds maintenance contractor John O'Conner Grounds Maintenance Ltde Ltd has designed a dedicated website where you can find out when they're due in your area. Due to busy periods and weather conditions, we cannot give exact dates when works will be carried out, please use this schedule as a guide. Selwood Housing – John O'Conner Local ecs.page.link/7Bx5g ... See MoreSee Less

Our grounds maintenance contractor John OConner Grounds Maintenance Ltd has designed a dedicated website where you can find out when theyre due in your area. Due to busy periods and weather conditions, we cannot give exact dates when works will be carried out, please use this schedule as a guide. Selwood Housing – John OConner Local https://ecs.page.link/7Bx5g

2 CommentsComment on Facebook

I've no words for how I feel about the the person who did the grass again.

I have to say the new team (about a year now) are very good a bit messy at times but wet grass what can you do. They seem to be up at least once a month.

7 days ago
Selwood Housing

Wiltshire Council is developing its 2024-2029 Accommodation Strategy and seeks input from older residents on maintaining independence in their homes. If staying at home is impractical, the Council aims to understand how local services can be improved to feel like home for residents. Your feedback in this survey will help shape the strategy and inform future housing needs for older people in Wiltshire.

Follow this link to the survey it should take no longer than 10 minutes and will really help Wiltshire Council understand the potential needs and wishes of those aged 50+ Accommodation Strategy Survey ecs.page.link/k8bBw
... See MoreSee Less

Wiltshire Council is developing its 2024-2029 Accommodation Strategy and seeks input from older residents on maintaining independence in their homes. If staying at home is impractical, the Council aims to understand how local services can be improved to feel like home for residents. Your feedback in this survey will help shape the strategy and inform future housing needs for older people in Wiltshire. 

Follow this link to the survey it should take no longer than 10 minutes and will really help Wiltshire Council understand the potential needs and wishes of those aged 50+ Accommodation Strategy Survey https://ecs.page.link/k8bBw

1 CommentComment on Facebook

Done and done asked for the warden to be reinstated ridiculous the council took them away

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