Our social media channels are a place to share updates, provide useful tenancy information, and connect with our community. We welcome your feedback and interaction and ask that users help us create a positive and respectful space by following these guidelines:
Be kind and respectful
We strive to create a welcoming environment for everyone. Please don’t use offensive language, show aggression, bully, or discriminate against others based on the following:
- Race, ethnicity, or national origin
- Religious affiliation
- Sexual orientation
- Sex, gender, or gender identity.
Content of this nature, or content that is sexual, distressing or otherwise inappropriate, will be removed to ensure our space remains safe and enjoyable for all.
Stay constructive and on topic
Keep discussions relevant and ensure any feedback about our services is constructive. This keeps conversations focused and beneficial for everyone.
Avoid spam and harassment
Please don’t post repetitive or spammy content, or use our channels to harass, target or intimidate Selwood Housing, our staff, or our customers. Everyone deserves to feel safe when engaging with our pages.
Protect privacy
Please keep your personal information, like email addresses, home addresses, or phone numbers private and avoid sharing others’ details publicly.
Keep it friendly and neutral
Let’s keep our space free from advertisements, lobbying, and content with strong political or religious opinions that might upset others.
Stick to the facts
Please don’t post false or misleading information about Selwood Housing, our customers, employees or contractors.
Contact us through our official channels
Please only contact us through our official corporate channels, do not contact staff via their personal social media channels. You can find us on Facebook, Instagram, LinkedIn and at selwoodhousing.com as well as on 01225 715 715.
We reserve the right to hide or delete comments that go against our community guidelines, and we may block users who repeatedly breach them.
We monitor our social media pages Monday – Friday 9am –5:30pm and aim to respond to all comments and messages within 48 hours.
Our unacceptable behaviour policy applies to all interactions, including social media, and may lead to formal action if necessary.
Complaints made via social media will be handled in line with our complaints process.
